Effective Business Communication: A Self-Reflective Report

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ASSIGNMENT 3
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Table of Contents
Introduction:....................................................................................................................................3
Section 1..........................................................................................................................................4
Week 1:........................................................................................................................................4
Week 2:........................................................................................................................................4
Week 3:........................................................................................................................................4
Week 4:........................................................................................................................................5
Week 5:........................................................................................................................................5
Week 6:........................................................................................................................................5
Week 7:........................................................................................................................................6
Week 8:........................................................................................................................................6
Week 9:........................................................................................................................................6
Week 10:......................................................................................................................................7
Section 2..........................................................................................................................................8
Section 3..........................................................................................................................................9
Conclusion:....................................................................................................................................10
References:....................................................................................................................................11
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Introduction:
The report provides the learning of the self- reflection which is based on effective business
communication and there are three sections that mentioned the learning of my own experience.
Effective business communication is the essential element for each industry which gives their
effective performance to satisfy the need of the customers. Effective communication gives aid to
provides the exact information and improvise the effectiveness of the decision-making process.
So, the first section is all about the various concepts of the communication that is useful for the
employees in the environment of the business. On the other hand, the second section provides the
introduction with the one concept that mentions in the ten weeks and presents its importance in
the business. Alternatively, the third section is about the two concepts which are helpful for my
future growth in professional life.
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Section 1
Week 1:
Effective communication: I have learned from the first week that effective communication is an
important element in the professional area and it is helpful in every aspect of the business. On the
other hand, I learned from this week that coordination in the work is possible because of the
effective communication and sustainability is available with the help of the ethical
communication process. So, the ethical communication gives aid to build an efficient team and
communicate the important information in the appropriate way (Cooren, et. al., 2011). This is
also helpful to give the efforts of each individual in the one direction so that it’s easy to get a
better outcome for the business organisation. So, this concept of communication provides me
help to communicate my thoughts and point of view from the perspective of the business.
Alternatively, effective communication is also helpful to build the power management to
segregate the work in the employees and provides feedback to enhance the performance.
Week 2:
Non-verbal communication and listing skills: According to the study of week 2, I get the
knowledge that non-verbal communication is helpful to enhance the confidence, enthusiasm, and
professionalism in the employees. This is beneficial to satisfy the requirement of the customers.
Alternatively, I get the learning that listing skills should be available in the employees so that get
the information in an effective way and give their efforts in the right direction. These two aspects
should be available in the employees so that invent the trustworthy factor in the duration of the
interaction (Jia, et. al., 2017). The communication and listing include some essential elements
which give aid to transfer the information in an effective way such as eye contact, posture and
vocal tone.
Week 3:
Good written communication: In week 3, I got the knowledge that the good written
communication skills are as important as the verbal communication skills. The good written
communication is possible because of the official emails, telecommunication sources, and other
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chat groups through the internet. So, it is essential for the organization to provide the proper
training of the written communication to the newly joined employees so that attain the objectives
in an effective manner (Zhu & White, 2009). It is also necessary to provide the introduction of
the spelling and grammatical importance in the written communication so that the receiver gets
the exact information and properly follow the instruction which provides by the managers or
bosses.
Week 4:
Written academic skill: According to the learning of the week 4, the academic written skill is
the important aspect to develop the efficiency in the employees and enhance the development of
the work to grow the business in the market. The written academic skill is helpful for me to
prepare the presentation and report in an effective way to deliver the exact information so that
professionalism maintained in the business organisation. I get the ability to properly frame the
sentences and paragraphs according to the professional requirements.
Week 5:
Written academic essays: The week 5 is all about the literature review and self-reflection which
get from my research work on the business organisation. The literature review is based on the
point of view of the authors that provides the knowledge of the business models and theories to
growing in the competitive market. The literature review is helpful to provide the various
scenario of the business and the method of making the decision according to the requirement
(Callahan, 2014). Alternatively, the self-reflection written provides the aid to gives the personal
point of view on the particular situation to make the effective decision to get a better outcome for
the business.
Week 6:
Public speaking approach: This week provides the learning to me that I should develop the
public speaking skills so that satisfy the need of the customers and interact with the other person
from the outside of the organisation to represent the business in an effective way. This skill
enhances the sales, attract the more customers and communicate with the more parties to develop
the background of the business (Bodie, 2010). The effective public speaking approach is helpful
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to communicate my thoughts with the others so that other co-workers get to inspire and give their
effective support through the suggestions.
Week 7:
Intercultural communication skill: According to the study of week 7, I got the knowledge that
today is the world of competition so that each the organisation spread their business in the
various countries to connect with their cultures and mindset. This skill is helpful to grow the
business in the global market through make the connection with the cultures and beliefs of
another country. I realized that the intercultural communication skill gives aid to invent the
various opportunities for the business to equally earn the profitability in other countries. The
growth of the business in the global market is possible because of learning different languages
and accepts the diversity of the countries by the employees. So, the cultural diversity gives aid to
develop the mindset of the people in the business to enhance the innovative ideas.
Week 8:
Organisational structure and communication: This week provides the study that the
employees should have the ability to process the communication in an effective way which is
possible by the organisational structure. The structure of the organisation gives the path to the
communication process in the step by step process which is successfully accomplished by the
employees of the business. According to the study, there are two types of communication in the
business such as external and internal (De Nobile, 2017). The internal communication proceeds
in the organisation which based on the goals, objectives, and success of the business and the
external communication is carry on with the customers and stakeholders. The medium of the
communication is done by the various ways such as emails, telecommunication, face to face
interaction and much more which is also useful in promoting and marketing the product of the
business.
Week 9:
Meeting activities: The week 9 provides the study that extensive communication skills are an
essential element which gives aid to interact with the clients and colleagues through the
professional meeting. I got the study that the meeting should be formal so that employees
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understand the professionalism which gives aid to grow the business in an effective manner
(Kauffeld & Lehmann-Willenbrock, 2012). The meeting is the main element of the business
because through meeting employees gives their point of view and make the coordination in the
work through the common decision and maintain the flow of the work in the business.
Week 10:
Interpersonal and intrapersonal communication: According to week 10, there are two types
of communication in the personal and professional life of the person. Interpersonal
communication is the process which happens in the humans and the intrapersonal
communication is the kind of process that happens in the self-conversation. I realised that both
communication skills should be available in the employee so that strongly build the relationship
to satisfy the ownership requirement. Most of the time, aggressive and harsh conversation harm
the relationship with the other employees so it is necessary that the communication should be
smooth and clear which build the good relationship to attain the objectives of the business.
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Section 2
Public speaking approach: Effective communication is the essential part of the business
because there are each work and activity successfully accomplished by the aid of the
communication. So, according to my study, the employee must have the ability to communicate
with the other with the full confidence and efficiency so that information transfers in the
appropriate manner. The communication is the only source that helps to build a good relationship
with the customers, managers, and employees. The organisation must provide the proper training
session to their newly joined employee so that they understand the public communication is
important to attain the objectives of the business. The public speaking approach is the kind of
process which happens on a daily basis between the co-workers, managers, employees, and
customers (Schoeneborn, 2013). Public speaking is beneficial for the employees that improvise
the personality and confidence to face the trouble and gives the answer to the clients for their
queries. The managers and leaders also provide the message of inspiration through their public
speaking skills which is beneficial for the growth of the business.
On the other hand, the public speaking also builds the ability to participate in the debate and
discussion event so that employee can easy put their suggestions and ideas to attain the
objectives. This skill is beneficial for me to grow my skills in the competitive world and
communicate with strangers regarding my career. Alternatively, the employees get the
motivation to suggest their co-workers provide their point of views as well so that business gets
better ideas for the development.
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Section 3
Non-verbal communication and listing skills: These communication skills are helpful for my
career growth and give aid to achieve the goals which I set in the past. Non-verbal
communication helps to enhance the confidence, enthusiasm, and professionalism in me so that
maintain the diversity in the upcoming future. This provides the reliability and support to make
the connection with the other person in the appropriate way and understand the motive of the
effective communication process (Lloyd, et. al., 2015). On the other hand, the listening skill also
available in me so that if I made mistake then listen carefully about the feedbacks and
suggestions to develop the ability. This is also helpful to enhance the listing ability to understand
the instruction which provides by the managers so that there is no chance for any mistake.
Because it is better to listen to others because then it makes my career more effective and
successful.
Good written communication: This is the main communication skills because every business
organisation follows the written communication process to understand the information and
maintain professionalism in the business. So, I should know how to start the communication with
their seniors and the formation that followed in the professional area (Zuidema & Bush, 2011).
Written communication is also used as the proof because in case there is any mistake has done
then emails and notes will show to their perspective person.
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Conclusion:
It concluded from the above reflection report that there is an understanding of the effectiveness
of the communication which used in the business sector. The employees need the effective
communication process so that grow the business in the appropriate way and transfer the
information according to the need. The report provides a study that the operations and activities
of the business give aid to enhance the performance of the employees and gives a better idea to
make a good relationship. This is also helpful to exchanging the thoughts in between the
employees and makes the innovative changes in the decision making. Effective communication
is an essential element to get the suggestions and feedback from the manager of the department
so that improve the performance of the individual. So, it is concluded that effective
communication, listing and writing skill is a necessity to grow the business in the competitive
market and attain the objectives of the individual employee.
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References:
 Bodie, G. (2010). A Racing Heart, Rattling Knees, and Ruminative Thoughts: Defining,
Explaining, and Treating Public Speaking Anxiety. Communication Education, 59(1), 70-
105.
 Callahan, J. (2014). Writing literature reviews. Human Resource Development Review,
13(3), 271-275.
 Cooren, F., Kuhn, T. R., Cornelissen, J. P., & Clark, T. (2011). Communication,
organizing, and organization: An introduction to the special issue. Organization Studies,
32, 1149–1170.
 De Nobile, J. (2017). Organisational Communication and Its Relationships with Job
Satisfaction and Organisational Commitment of Primary School Staff in Western
Australia. Educational Psychology, 37(3), 380-398.
 Jia, M., Cheng, J., & Hale, C. (2017). Workplace Emotion and Communication.
Management Communication Quarterly,31(1), 69-87.
 Kauffeld, S., & Lehmann-Willenbrock, N. (2012). Meetings matter: Effects of team
meetings on team and organizational success.Small Group Research, 43(2), 130-158.
 Lloyd, K., Boer, D., Keller, J., & Voelpel, S. (2015). Is my boss really listening to me?
The impact of perceived supervisor listening on emotional exhaustion, turnover intention,
and organizational citizenship behavior. Journal of Business Ethics, 13(3), 509-524.
 Schoeneborn, D. (2013). The pervasive power of PowerPoint: How a genre of
professional communication permeates organizational communication. Organization
Studies, 34(12), 1777-1801.
 Zhu, Y., & White, C. (2009). Practitioners' views about the use of business email within
organizational settings: Implications for developing student generic competence.
Business Communication Quarterly, 72(3), 289-303.
 Zuidema, L., & Bush, J. (2011). "Good writing: The problem of ethics." English Journal.
100(6), 95-98. Web.
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