A Comprehensive Report on Business Communication Skills and Strategies

This report provides a comprehensive overview of business communication skills, models, and methods. It begins by introducing communication models, including the linear and transactional models, and their application in business settings. The report then delves into various communication methods, distinguishing between verbal and non-verbal communication, and explores the use of technology in facilitating these methods. It also addresses the principles of effective communication, such as clarity, objectivity, and simplicity, while also identifying common barriers to effective communication, including semantic barriers and emotional disconnects. The report further examines oral communication skills, including how to communicate with different people and role-playing scenarios, and provides examples of written communication such as formal letters, CVs, and emails. The report concludes by summarizing the key findings and emphasizing the importance of effective communication for business success. This is a student-contributed report published on Desklib, a platform providing AI-based study tools.

COMMUNICATION SKILLS FOR
BUSINESS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1. Communication models and systems used in businesses:.......................................................1
2 Communication methods and technology in businesses: ........................................................2
3. Making communication effective:..........................................................................................3
TASK 2............................................................................................................................................4
Oral communication....................................................................................................................4
TASK 3............................................................................................................................................5
Communication in Writing:........................................................................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Communication: A communication is process by which information exchange individuals
between Sender and receiver. The report is about communication models, it will describe about
the theories of communications such as Linear model and Transactional model. Assignment will
cover communication methods used in business that is verbal and non-verbal methods.
Communication skills will be explained and brief description will be about oral and written
interaction. Study will discuss written communication methods such as formal letter, e-mail, cv.
This report will also get you to the working in the communication of a peole, staff member and
worker and employee of the company.
TASK 1
1. Communication models and systems used in businesses:
These models are the systematic representation of a process which helps in understanding
how the work can be done (Berger, 2015). It is a concept which use to explain human work. For
an example , conversation between manager and the employee. Just like what work the
employee will give to the employers and then they will discuss about the work or coordinate with
each other. This model is a exchange of messages, thoughts and information to the person .
 Linear Models: Linear model is a one way communication model. The message send by
the sender is receive straight to the receivers. There is no feedback concept. Linear model
is also applied in television , radio etc. It is a straightforward model. It just contain a
straight forward method but no feedback to the manager company
 Transactional Model: A transactional models is a process in which person don't
communicate to exchange only message. In this communicate to create relationships
between the sender and receiver (Zhang and Leung, 2015). In this model sender and
receiver play same role simultaneously. This model contains feedback to the employee.
Thus, it is two- way coordination between people. These model can also get a feedback
and can see the feedback of the employee so that if there is a problem they can again
communicate with the person who has send the message to the manager .
The system used in businesses is a transactional model mostly so that if the sender
receives the message to the receiver they can get the feedback of the message. In the businesses
the transactional model is good so that the if the employee is receiving the message to the
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employers after that employee can get the feedback of the message. Employees, investors,
consumers are major stakeholders of any business.
The business system communicate with the employee and employers by using linear
model or by using transactional model also (Vaishnavi and Kuechler, 2015). By using linear
model the employee and the employers can communicate directly to each other but the employee
cannot get the feedback by the employee. Using Transactional model the employee can
communicate with the employers and also get the feedback after the work is done.
2 Communication methods and technology in businesses:
There are some various type of methods used in the it such as writing , speaking ,
visualization . These method provides a coordination between the managers and the
employee .These all methods are describe into two methods that is verbal and non-verbal
methods (Ha and et.al, 2015).
 Verbal communication : This means sharing information by using individuals speech .
Individuals working with a businesses to workers. This method means share information
by means of words. Verbal communication include all the sharing information such as
message in a simple language. Message should be easily understand by the manager from
the employee.
 Non-verbal method: This method includes facial expression the tone of the person how
they speak. This method can communicate by visualization just like body movement ,
face to face talk , eye contact (Bertrand and Hughes, 2017). In non verbal
communication it easy to represent yourself through visualization , and can see how they
react with them in good manner or not.
In the business manager can communicate these technologies Skype, IMO, to
communicate visually to the employee so that the person see the how employee is reacting to the
manager. This business can also be done as technology by e-mail , letters , so that they can share
there information.
The benefits of formal and informal communication: The formal communication is done
properly there is no wasting of time between the employee and the works . It is maintain as a
relationships authority in organisations. It work in a very discipline manner. All the formal
communication between works ,staff members and an employee are kept as record in there office
permanent. The informal method can taken as all type of communication. It move freely in all
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direction. In this method no documents are kept as record . In informal benefits is employee can
discuss the problem related to work in an organisations (Sinuff and et.al, 2015).
The technology used in different type of communication is like using internet , by this
technology person and a staff member can talk visually to communicate with each other so that
the person see the body language , actions of member sitting in front a employee. There are
different types of technology can be used to communicate with people like e-mail, letters ,
messages typing through e- mail ,write a letter to a company manager (Lee and et.al, 2014).
These technology can be the best technology for a business purpose so that workers and and a
manager who all are other direction of a cities can also communicate with each other so that
business can run in a good manner. These technology are done online. By using this technology
can do there conversation by telephone or other type of media. The Skype technology can be
used for a video call. This technology creates face to face conversation between the employee
and a managers. This conversation is done oral . This communication is also known as oral
communication. This type technologies are best for the managers. They can get how the
employee voice tone interacting to the managers (Li and et.al, 2015). These are the best
technologies used for communicating with people, staff members,employees through each other.
So they can share information to each other.
3. Making communication effective:
Principles of effective communications are such as:
 Principles of clarity: The message should clear so that the person can understand the
message. The message can be properly convey to the communicator (Berger, 2015).
There should be a clarification of a message so that no confusion would be there in
reading the message to the manger or employee
 Principles of objective: The person should know the purpose of the conversation before
transmitting the message. The purpose of the message should clear. It can help in the
modes of communication.
 Principles of simplicity: Message should be simple to understand by the employee.
Simple messages are easy understand and easy for the receiver to respond quickly.
Common words and simple sentences should be use to understand (Zhang and Leung,
2015).
Barriers of effective communication:
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 Semantic Barriers: There is always a possibilities of misunderstanding the sender
message or getting wrong meaning of a message. This misunderstand of happens only
because of not sending a message in a simple language (Vaishnavi and Kuechler, 2015).
There can be more possibilities of misunderstandings between the manger and employee
by using uing wrong words in the message.
 Physical Conditions: Sometimes there is a problem in hearing the voice of a person
because of a noise it is impossible for the employee to concentrate.\
 Emotional disconnects: This happen when the sender or the receiver is upset. Whether it
is about the work or other unrelated things. A receiver get emotional to ignore what the
sender is saying. A sender is emotional because receiver may unable present ideas
(Bertrand and Hughes, 2017).
TASK 2
Oral communication
Communication skills
In communication skill there should be some that we should have while having the interview that
is focus on what interviewee is asking to you. My communication skills is , I can quickly
understand the interviewee question. I listen to the person first and then gave the answer to it. I
speak in simple language so that the interviewee can understand the answer. I can convey the
employee to take me in the job. I can represent myself in a good manner. In communication skill
we should be strong enough to answer the question, I can make eye contact to interviewee. In
communication skill we should be confident to answer the question. A communication skill is
about what you speak , what a good manner you should have.
If the person is talking in friendly manner so we should also talk in a friendly manner.
 How to communicate with different people: First we will listen to the person what he
want to say before responding to the answer. Be polite to the people don't be rude to
them. Be honest before giving the answer. Observe the people to know the way of
talking. Be open- minded to the people to communicate with them.
 Role play to response to irritating customer: The employee will have patience to give
response the customer by explaining the reasons. If the customer has not received his
product from the employee from one week then the customer will take the action call that
employee who deliver the product. The customer would be rude to you.
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 Customer to the employee : my product has not been delivered on time and company has
not inform me regarding the same.
 The employee to the customer: Sir, sorry for apologias, .We have tried to reach you but
due to some technical problem we were late. We ensure you to deliver your product by
tomorrow evening. In order to compensate for this delay we will give you 3% discount.
We ensure you to provide high quality goods next time on time.
Customer to employee: OK, then by tomorrow I want my product in evening by 3% discount.
There should be no mistake due to billing of the product. I am happy for that you are
compensated for your mistake and next this mistake should not happen.
TASK 3
Communication in Writing:
Formal letter:
To,
The manager
Date :9-July-2018
Dear Mam,
I have seen your advertisement in newspaper regarding the given post “Human resource
manager”on 7-July-2018. I am post graduate in business management from London technical
University . Currently I am working in XYZ company as junior HR manager. I have 2 years of
work experience.
I am sending all my certificates including my resume. Please inform me through
email or call me on my mobile number given in the resume.
Looking forward to hear from you.
Thank you,
Your sincerely
CV(Curriculum Vitae):
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Name : John
Mobile No. : XXXXX1254589
E-mail: [e-mail]\
Objective:
Seeking for a good post in your company where I can take experience with all responsibilities to
do the best wit your organisation.
Career :
 2 years of experience in as accountant.
 Highly developed with interpersonal skills
 Positive attitude
Academic career
 MBA from RTU University 78%
 BBM from MLSU University 70%
 Higher secondary school 67%
 Senior Secondary school 69%
Personal Details:
Name: John
DOB:13 September 1996
Martial Status: Married
Address: high street London
E-mail:
Dear Sir ,
Subject: HR manager
John
As I have seen the post for HR manager in your company profile. I want to apply for the
HR manager post . I am interested in your company to work as HR manager. Please kindly call
me for the post if short listed . I have attached my resume and all my certificates.
Looking forward to hear.
Thank you for your consideration
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CONCLUSION
From the above study it can be concluded that communication plays significant role in
businesses. It is essential for manager to have good communication skill. This can help in
coordinating well with employees and making them aware with their responsibility. Through
effective communication manager can make its consumers positive. The study also conclude that
the manager communicate with the employee can get the update of the employee.
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REFERENCES
Books and Journals
Berger, A. A., 2015. Media and communication research methods: An introduction to
qualitative and quantitative approaches. Sage Publications.
Bertrand, I. and Hughes, P., 2017. Media research methods: Audiences, institutions, texts.
Macmillan International Higher Education.
Ha, L. and et.al., 2015. Use of survey research in top mass communication journals 2001–2010
and the total survey error paradigm. Review of Communication. 15(1). pp.39-59.
Khang, H. and et.al., 2016. A retrospective on the state of international advertising research in
advertising, communication, and marketing journals: 1963–2014. International Journal of
Advertising. 35(3). pp.540-568.
Lee, S. and et.al., 2014. Reversible protein inactivation by optogenetic trapping in cells. Nature
methods. 11(6). pp.633.
Li, H. and et.al., 2015. Event-triggered asynchronous intermittent communication strategy for
synchronization in complex dynamical networks. Neural Networks. 66. pp.1-10.
Sinuff, T. and et.al., 2015. Improving end-of-life communication and decision making: the
development of a conceptual framework and quality indicators. Journal of pain and
symptom management. 49(6). pp.1070-1080.
Vaishnavi, V. K. and Kuechler, W., 2015. Design science research methods and patterns:
innovating information and communication technology. Crc Press.
Zhang, Y. and Leung, L., 2015. A review of social networking service (SNS) research in
communication journals from 2006 to 2011. New Media & Society. 17(7). pp.1007-1024.
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