Effective Communication Skills in Business: A Detailed Report

This report provides a comprehensive overview of essential communication skills crucial for success in a business environment. It begins with an introduction highlighting the importance of effective communication in fostering collaboration, sharing ideas, and promoting a company's products and services. The report then delves into various communication methods, including oral communication, exemplified through a simulated conversation between an interviewer and interviewee. Furthermore, the report includes examples of a CV, a business letter, and an email to demonstrate effective written communication skills. The report also discusses the different communication models and processes. The conclusion summarizes the significance of communication in business growth and development, emphasizing the need for free and open communication within the workplace. The report is supported by several references to academic sources.

Communication
skills for business

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in PPT...........................................................................................................................1
TASK 2............................................................................................................................................1
Oral communication....................................................................................................................1
TASK 3............................................................................................................................................2
CV...............................................................................................................................................2
A letter - .....................................................................................................................................3
Email ..........................................................................................................................................4
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Effective communication is an imperative part for any business association as it allows
people to share their ideas and thoughts which are related with business concern. Business
communication connects all employees and management together as they can take necessary
decisions regrading growth and development of a firm. On the other side, business
communication also relates with how a firm share information in order to promote its products
and services at marketplace. The report has stated a brief description of communication models
and process is used to communicate with stakeholders of the company. Several methods of
communication are also going to be described later. Furthermore, there will be discuss barriers of
effective communication.
TASK 1
Covered in PPT
TASK 2
Oral communication
Oral communication is a process of interacting with others in order to convey necessary
information and data. Basically, it is classified into – formal and informal communication. Oral
communication is flexible and less time consuming in nature.
Below is defined a conversation between interview and interviewee: -
 Me as a interviewee Interview panel will play the role of unsatisfied customer
Client: Hello!! Sir/Mam. I would like to inform you that I am not satisfying the quality of
products which you are being delivered. Is the way to treat your customers.
CSE: Sorry for inconvenience Sir, I think there is something mishappening thus the product is
not yet delivered.
Client: You always delay in delivering products, I also have complaint for the same earlier.
CSE – I have registered your complaint and make sure that this wouldn't make in future.
Client - Please do not make excuses to hidden your mistakes.
CSE - I am really sorry Sir, this won't be happen again and our company will compensate your
this loss by providing you almost 40% discount and you don't need to pay any shipping
charges. Kindly accept our proposal.
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Client – Ohk!! I am giving you last chance and please ensure not to repeat this mistake.
CSE – Thank you Sir...
TASK 3
CV
Name: Warns Hamith
Email - [e-mail]
Address – m/41, queen's street, London.
Personal summary – A highly efficient, motivate, methodical marketing manager with extensive
experience of supporting sales departments by reviewing, defining and developing the overall
marketing strategy. Can relate with people at all levels and has flexibility while working with
teams and individuals. Outstanding communication, presentation and inter-personal skills with
reputation for forming productive business relationship at all levels.
Areas of expertise -
 Direct marketing
 Marketing plans
 SEO & PPC campaigns
 Client development
 Brand marketing
 Sales presentation
 B2C & B2C
 Competitors analysis Project management and market research
Work experience -
Online retailer – ABC pvt. Ltd.
Marketing manager June – 2008 to present
Roles and responsibilities -
 Develop a marketing team to implement strategy and delivering on objectives.
 Design implement & facilitate an effective local & national marketing strategy.
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 Overseeing and managing financial budgets.
 Manage daily activities with PR, press and marketing agencies.
 Budget setting and control, including measurement and return on investment. Management of sponsorship for conferences and events.
Academic qualifications -
B.sc (Hons.) - Marketing
London University (2003-2006)
Masters of business administration - Marketing
London University - (2006-2008)
Declaration – I hereby that all the given information is true.
Thanks
A letter -
To,
The HR manager
WALMART
United Kingdom
Dear Mr.
I am contacting you regarding your advertisement for the opening of Marketing manager listed
on your website. My interest in this position stems from by belief that I have the right
combination of relevant marketing strategies, communication skills and inter-personal skills that
makes a superb candidate.
I can bring your company real life experience and lead multi disciplinary teams in delivering
actionable solutions like formulation of marketing reports, customers analytics, overall
campaign effectiveness, segmentation.
I have an extensive experience of over 6 years in same field and now I am very keen to join
your company as it is a great platform for individuals in terms of providing impeccable career
opportunities. I want to take these opportunities in order to showcase my abilities at a personal
interview. Please feel free to communicate with me.
Thanks
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Warns Hamith
Email
To: [e-mail]
Cc: [e-mail]
Subject – Regrading confirming interview date.
Dear Warns Hamith,
We have received your resume, thanks for showing your interest in our company for the profile
of Marketing manager. We have forward your resume to departments with opening that match
your skills, background and education. Our management thinks you are the suitable candidate
for the same profile and further discussion will made on face to face interview session.
We would like to invite you for interview on 20th June 2018 (Wednesday), after 2 'o' clock.
Please be on time with all necessary documents.
For further queries kindly call [e-mail]
Thanks and Regards
HR Team
WALMART
CONCLUSION
From the above mentioned report, it get analysed that communication plays a vital role in
growth and success of every business association thus all individuals can share their ideas and
thoughts with each other. The report has involved all aspects of communication so as to
implement free flow of communication within workplace. There is stated a role play between
interviewer and interviewee.
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REFERENCES
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