Report on Business Communication: Models, Methods, and Skills

This report provides a comprehensive overview of business communication, exploring various models and systems, including Shannon and Weaver, David Berlo, Barnlund, and transactional models. It examines different communication methods and technologies used in organizations, such as verbal, written, and non-verbal communication, along with the importance of making communication effective through principles of simplicity, brevity, and accuracy. The report also delves into oral communication, providing examples of customer service interactions, and discusses various ways of presentation. Overall, the report highlights the significance of effective communication in managing business operations and functions.

COMMUNICATION SKILLS FOR
BUSINESS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Communication models and systems used in business...............................................................1
Communication method and technology in organisation............................................................3
Making communication effective...............................................................................................5
TASK 2............................................................................................................................................5
Oral communication....................................................................................................................5
TASK 3............................................................................................................................................6
Ways of presentation...................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Communication plays vital role in terms of managing the operations and functions in well
performed manner. Business communication is a concept which execute and communicate
subject to maintain ethical order with in the organisation. This report is prepared to elaborate the
importance of business communication. Models and systems of communications are defined in
this context which helps to define and identify the essential aspects which remain associated with
enlarging the scope and dimensions of communication style in business at next level. Oral
communication and written communication (Kurtz, Draper and Silverman, 2016).
TASK 1
Communication models and systems used in business
Techniques and models are foamed to bifurcate the nature and concepts as per needs.
Type of communication models are made which make smooth the process of communication and
the level of communication as per needs.
Shannon and Weaver: this is considered as a model which is designed to reflect the
functions and operations of radio and telephone. These are the main source which make effective
the process of communication with in organisational context. The sender remain the essential
part in this model and helps to execute the process further. Telephone is the main channel which
is used in this model. The conversation is the focal point to concentrate and understand to make
the process more effective and beneficial.
David Berlo: this model was given by David Bero in 1960 which elaborate the model of
Shannon and weaver further and also define the essential elements in liner model of
communication. This is mainly generated in SMCR model which not only make the
communication path but also phrase the entire process in single thread. The SMCR stands for
Sender – Message – Channel – Receiver.
Barnlund: this is the technique which helps to consolidate the information with the basic
premises in terms of managing the information in such an manner so that the effective
communication be able to achieve in well organised manner. This mainly associated with slightly
more complex. The sender and a receiver remain interconnected in this section and remain
aligned with constructionist view. Communication is mainly determined as information travels to
linked with reciprocally. Another attribute remain associated with building the levels and
1

channels of communication with in the organisation and the constitutive models or
constructionist view. A specific channel is associated with analysing the communication with
analysing the different regional and traditions, gender and culture in various manner. The culture
mainly associated with defining the proficiency level and analysing the difference between the
regional traditions. As per the transmission channels and reception in more exploration and
effective manner (Brink and Costigan, 2015).
Psychology of communication: Bernard luskin and UCLA in 1970, advanced computer
and assisted instruction and psychology divisions are also considered in this context. The
physiology is mainly associated with analysing the media psychology division as 46 task force
report on media and communication as pictures, graphics and sound increasingly dominate
modern communicate.
Schramm: this is mainly associated with major dimensions such as message which is
mainly communicate source/ emisor /encoding / sender / decoder to whom, channel, destination
receiver and / target / decoder and receiver. This model mainly used in parties conferences in
which acts of confiner the knowledge and experience in better manner.
Transactional model: it is mainly associated with assumption and communication with
engaging in transaction. It also simulates the information and communication environment. This
is one of the essential aspect in terms of sender receiver. .
Linear model: this model is mainly communicate and execute the it remain associated
with sender encoding a message and following the the receiver in the presence of noise. Draw
back the linear model assumes that there is a clear cut beginning and end to exhibit the
communication. It also displayed the feedbacks and form the receiver. Such as a letter, email,
text message and lecture. There are types of management committee are defined subject to
organising and staffing the process of elaborating the risk and management with in the
organisation.
Constructionist model: this model defines the communication model on the basis of
human communication. This is mainly associated with analysing the communication channels
and the initial model which improves the process of communication through revolutionized in to
the constructionist models (Siddiq, Scherer and Tondeur, 2016). This model helps to social and
historical context to analyse and elaborate the essential aspect in organisational context. It
2

clarifies, brevity and sincerity which not only drive the skills and managing skills in more
explanatory way. This model is considered as more explanatory and elaborated way.
Interactive model: this is mainly associated with analysing the information and
communicate the information from top level to other subsidiary levels with in the organisation.
There are type of information remain associated with analysing the information with effective
manner.
Communication method and technology in organisation
There are type of methods are used to exhibit the process of communication with in the
organisation. Below are some major methods elaborated used in organisation for better
Explanation and elaboration. This is considered as a technical method which remain associated
with analysing the information as managing the flow of information and details in well organised
manner.
Verbal
this is mainly associated with expressing the words and elaborating the process in
effective and efficient manner. The physical non verbal communication are defined in this
context subject to aspects in this communication model. Verbal communication also one of the
effective method in terms of spreading information via expressing the information in effective
manner and elaborating the verbal communication charms. It helps to make process of conveying
thoughts and easier and faster to read and exploring the process of communication in more
exploration way. Face to face phone, telephonic chat, voice chat, messenger, video conferencing
are some main sources and medium of building the communication channels with in and outside
the organisation. There are type of transaction and the informations are transferred through mails
and details in organisation through which the process become more flexible and expressive.
There are two parts found in this system as follows;
Written communication: this is considered as a traditional communication method to
execute the information between two parties. This mainly helps to make the information via
email, text chats, SMS and the the types of analysing the performance in more effective manner.
There are also some type of information remain associated with explaining and elaborating the
formal information by completing the project (Xin and Leonard, 2015). Written communication
mainly contains the supporting sources as handbook, formal business proposals and the elements
3

as press releases and contracts. Impressive and prominent written communication manly based
upon strong base and knowledge of gramme, vocabulary and clarity subject to point.
Oral communication: this communication method is based upon face to face interaction
between two parties. This communication basically helps to communicates information with the
help of voice modulation, speed and non verbal communication (Brandler and Roman, 2015).
]Non Verbal
A formal way of communication is implemented and suggested in this model of non
verbal communication by sending and receiving information without using meaningful words
and numeric orders. In non verbal communication the flow of information mainly associated
with bifurcating the information in such an manner so the process of communication become
more flexible and effective.
Visual
This communication helps to exhibit information by visual presentation like as signs,
typography, graphs and design the example and analysing the profitability. This communication
method is considered effective and more efficient in organisational context because by
presenting the information in graphs and the images to make the information more stable and
remember for better manner.
Below are some type of business communications are defined with the help of managers and
accountants be able to communicate within and outside the organisation. Moreover the
information remain related to configuring the information in formal way.
 Chat and private the messaging: this is one of the essential aspect in terms of managing
the companies with effectiveness of managing the chart and option. There are some more
effective and efficient manner.
 Internet: there are some information define the consistency and the mobile devices are
used in more efficient manner. These are considered as more effective service due to its
significant to communicates with in two parties (Burns, 2016).
 Mobile device: technology and advancements has changed the phenomenon of
communication with in the organisation and helps to determine the essential aspects to
exhibit the information in business. With the help of defining the strategies and plans in
various manner are also considered as effective manner.
4

Making communication effective
There are type of ways formed in organisational context to improve the structure of
business and reduce the burden of effective management. There are type of information are used
as sender, receiver and review of employees;
 Principles of simplicity: this is the main aspect which helps to consolidate the figures
and essential information sources with effective management.
 Brevity: it is mainly associated with the nature. Receivers be able to feel and distribute in
receiving a long term perspective.
 Accuracy: to make an effective structure of organisation in terms of managing the
business and operations are also defined in this context. There are type of information
also defined in this context so that the effective and efficient management be able to
consolidate the information with effective management.
 Attentiveness: there are also type of strategies and options are used to analyse and
measure the essential aspects in organisational context.
TASK 2
Oral communication
It is known as one of the compelling procedure of communicating information or thought
by expressions of mouth. It comprises of individual bantering with each other straightforwardly
in regards to any purpose of theme of issue. The kind of oral correspondence is just utilized
inside an association that comprise of workforce gathering and individual exchange (Dabke,
2015).
Questioner (Customer) – Why my item was not convey on guaranteed time.
 Questioners (Customer)- "Bless your heart".
 Questioner (Customers) - I couldn't care less about the entirety of your issues and issues
that you passing on to me.
 Meetings (Customer) – Thanks for your worry. Compassionately convey my items at
the earliest opportunity.
 CSE (My reaction) – Sorry for in persuaded. Give me a chance to check why your item
isn't convey on time. The primary explanation for inability to convey your item in
5

guaranteed time is that in some piece of your city, there was substantial rain (Bolden,
2016).
 CSE (My reaction) – Sir, whatever issues that are emerges in the conveyance of item
can be resolve through making half costs to your requests. The organization would
likewise maxim going to charge any additional delivery charges for your requests.
 CSE (My reaction) – Contact in the event that any further inquiry if there should arise an
occurrence of any request (Müller and et. al.m, 2016).
TASK 3
Ways of presentation
Report
50D Rodrigues
Blacks-burg, NA 26000
(555) 655-13 14
[e-mail]
Date: 13th June, 2017
Ms. Britney Jacob
HR, Manager
Property department store
1500, line Drive
Fairfax. DA 32200
Dear Ms. Jacob,
I have delighted in talking with you amid the enrolling visit to London Tech as one eleventh
June, 2018. The administration learner program would be laid out certain testing and
remunerating all choice related with on location visit. I think my learning capacity and
encounters would be supplement in regard to break down solid arranging amid the time. I
am upbeat to welcome you in my departmental store with all fundamental capacity that you
are having with yourselves. I trust that it will be pleasant to work with you for coming time
frame.
Sincerely,
Tom tyler
6

Enclosing
CONCLUSION
This report is prepared to define the business communication used to execute and exhibit
information in well organised manner. Type of models of communication which are used to
make flexible and smooth the process of communication defined in this context. Oral
communication and written communication illustrated with practical scenario in this context so
that the effective management be able to consolidate in organisational context.
7

REFERENCES
Books and Journals:
Kurtz, S., Draper, J. and Silverman, J., 2016. Teaching and learning communication skills in
medicine. CRC press.
Brink, K. E. and Costigan, R. D., 2015. Oral communication skills: Are the priorities of the
workplace and AACSB-accredited business programs aligned?. Academy of
Management Learning & Education, 14(2), pp.205-221.
Siddiq, F., Scherer, R. and Tondeur, J., 2016. Teachers' emphasis on developing students' digital
information and communication skills (TEDDICS): A new construct in 21st century
education. Computers & Education, 92, pp.1-14.
Xin, J. F. and Leonard, D. A., 2015. Using iPads to teach communication skills of students with
autism. Journal of autism and developmental disorders, 45(12), pp.4154-4164.
Brandler, S. and Roman, C.P., 2015. Group work: Skills and strategies for effective
interventions. Routledge.
Burns, P., 2016. Entrepreneurship and small business. Palgrave Macmillan Limited.
Bolden, R., 2016. Leadership, management and organisational development. In Gower handbook
of leadership and management development (pp. 143-158). Routledge.
Müller, O. and et. al.m, 2016. Towards a typology of business process management
professionals: identifying patterns of competences through latent semantic
analysis. Enterprise Information Systems, 10(1), pp.50-80.
Dabke, D., 2015. Soft skills as a predictor of perceived internship effectiveness and permanent
placement opportunity. IUP Journal of Soft Skills, 9(4), p.26.
8