Business Communication Report for Business Development Module

This report is a comprehensive analysis of business communication, divided into three key tasks. Task 1 presents a cover letter responding to a job advertisement for a Hotel Manager. Task 2 outlines a detailed report plan addressing communication issues within Pine Parks Care Home, focusing on barriers such as cultural differences, personal communication, misinterpretations, and poor listening skills, along with recommendations for improvement. Task 3 delves into the cultural and communication barriers at Pine Park, detailing emotional barriers, differences in perception, physical disabilities, and language contrasts, and offers recommendations to mitigate these issues, emphasizing the importance of effective communication strategies, leadership, and respect within the organization. The report concludes with a list of references to support the findings.

Business communication

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................1
INTRODUCTION...........................................................................................................................1
SUMMARY.....................................................................................................................................2
TASK 1............................................................................................................................................2
Cover Letter:...........................................................................................................................2
TASK 2............................................................................................................................................3
TASK 3............................................................................................................................................4
Recommendation:...................................................................................................................5
REFERENCES................................................................................................................................7

EXECUTIVE SUMMARY
This project is based on the business communication and is divided into three parts. Task 1
covers the cover letter. Although, in task 2, detailed report plan is made. While in the third task,
a report is going to made for elaborating the cultural and communication causes of the
communication barriers at Pine Parks Care Home.
INTRODUCTION
Business communication is an essential task which helps the senior managers and all the
employees for making the business decisions effectively. In this report, cover letter is going to
made for responding to a job advert. In addition to this, a detailed report plan is made for
communication is made.
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SUMMARY
Business communication is an important part for gaining the sustainable development.
Although, this can be said that the company needs to observe that with efficient implementation
of communication techniques within a firm, it can attain the pre-set objectives. However, this can
be observed that the company can do effective communication tools.
TASK 1
Cover Letter:
COVER LETTER
Chris Brown
7 Main street
Edinburgh, UK 148762
Contact Number: 91+9024794399
[e-mail]
Dear Sandra Robertson,
I write in response to your advertisement requiring an experienced Hotel Manager at Luxurious
River Cruise. Because, a Highly competent hospitality professional, and I am the perfect to this
role.
In my current position, I am in charge of working a five-star inn in Edinburgh, which has 150
visitor rooms and suites, 15 conference rooms, 2 eateries, a lounge and a warmed indoor pool. I
have a known for critical thinking and work adequately. I am a skilled group leader with
capable in profits generation, set up, and managerial capacities.
I am the self-starter and exceed expectations at staff inspiration, client services, and scheduling.
I am OK with staff oversight, well-being, and assurance and learn advanced forms so quick. To
be the item of the lodging, I want to reliably improved your income at the season of lifting your
visitor encounter.
My CV and references are enclosed herewith. Kindly feel free to contact me at working hours. I
am seeking for response.
Thanking you
Chirs Brown
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TASK 2
Pine park is the trust which provides the services related to care the elderly residents.
They have the huge team of volunteers which provides these services. To effectively provide
services there is need to be have good communication between them. Communication helps to
make the coordination among them and create good relation which improves the performance of
team. But communication between team members is get affected because of some issues. This
will create breakdown in communication process. Some issues which are reason of such
communication breakdown is described below:
1. Communication barrier: The difference between standards and the culture of team
members affect the communication between them. Such differences create the problem to
understand the views of each other and this would be the result of conflicts between
them.
2. Mixing personal communication: Some team members introduce their personal problems
at workplace. This will affect the professionalism between them and affects
communication.
3. Misinterpretations and assumptions: There is large team work in providing the services
related to take care of elderly residents (White, 2015). Sometimes, team not get the right
meaning of the views of other team members which arise the conflicts between them.
This will affect the ability of team to provide the service effectively.
4. Poor listening skills: There is always some member in team which don't like to listen the
views and order of the members. This affects the coordination and communication
between them. This will affect the ability of the team to provide the service effectively
without any conflicts.
5. Lack of follow through: There is always need to prepare the plans in advance. This helps
the team to perform their functions easily. If the plans are not made, then it arises the
misunderstanding between the team members which reduces the communication.
6. Uncertain reporting relationship: If the leader of team is not fixed and nobody takes
responsibility of team affects the capacity to proving the services effectively. Every
member of team works as per their own basis because there is no one to guide and take
the report of their work. This will hinder the communication between the team members.
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Recommendations to remove future conflicts:
The board of directors wants that to remove such communication gap and conflicts
between them. This helps the trust to provide the services as per their need and properly take care
of elderly residents (Verčič, Verčič and Sriramesh, 2012). There are many points which helps the
management of trust to remove such conflicts are described below:
 Respect: This is the responsibility of the management of trust is to create the good
relation between team members. This helps to create respect between all of them for each
other. This provides the opportunities to management to create trust among them.
 Create leader: This is the responsibility of management is to appoint the leader of team.
So, they have someone to take orders from and report their working. This helps in
effective regulation of team create the good communication and coordination between
them. This provide the opportunity to give services effectively.
TASK 3
Cultural and communication barriers in Pine Park:
Pine Park renders services for elderly residents’ citizens. There are number of huge
volunteers who are working under group which renders the services to these elder citizens. But,
on the other hands, cultural and communication problems arise in between such team members
and the elderly citizens. These kinds of positions conceal the services of the cited firm. The
management of the cited institution needs to considers variation between mentioned parties.
These kinds of issues that influences the communication between staff members and elder
residents which are defined as under:
 Emotional barriers: such covers those barriers which are concerned to the emotions of
the Pine Park staff members (Chen, Chiang and Storey, 2012). Few persons of the cited
team address complexity to express their feelings and topics that could form conflicts
between the team members. Which includes the great conflicts and not restricted to the
politics, racisms, disabilities and etc.
 Minimum attention, interest, distractions to the service takers: Team members of the
Pink Park for the profits of elder citizens. Non-cooperation of these citizens forms the
barrier among the team members and these residents. Such would influence the services
of cited organisation issues which could lead to breakdown.
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 Difference in the perception and view-points: The contrast between the perspectives of
various colleague additionally influences the administrations of pink stop. This will make
the correspondence hole and clashes between colleagues and ruins the development of
administrations. This will lessen the viability of administrations of trust.
 Physical handicaps: The physical inabilities of elderly occupants like hearing issue and
discourse challenges influences the working of group. These issues make the
correspondence hindrance among colleagues and elderly inhabitants (Ulrich and Sarasin,
2012). This will be considering as one of the obstruction which acquires breakdown
within the communication
 Physical boundaries with respect to non-verbal communication: The colleagues of the
cited organisation does not be able to impart non verbally influences the execution and
makes communication barrier among the service amongst team members and elderly
inhabitants.
 Language contrasts: The language contrasts between volunteers and senior inhabitants
influences the communication between them. This would reckon as communication
boundary and influences services of Pink park.
 Desires which may prompt false suspicions: Without hearing legitimately these people
hop on incorrect arrangements which will makes the communication gap between them.
This will influence the capacity of colleagues in giving their services.
 Cultural contrasts: The team members need to give their services in various cultures.
Each person of society has distinctive behaviour and mentality. This would influence the
execution of colleagues (Mulligan and Olsson, 2013).
Recommendation:
In an organisation it is an important aspect in order to develop effective communication
procedures so that employees can execute their working according to their desired plans and
policies. Pine Park is non-profit company and they are working in order to provide services to all
the citizens who are aged. The firms are mainly having their operations in care and health
department thus their main focus are linked with avoiding conflict6s as they are affecting growth
and productivity of organisations and employees are not able to provide valuable services to their
patients (Kotz, Kozubowski and Podgorski, 2012). There can be use of effective tools and
methods by which the vital informations can be easily communicated to all their potential
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employees and they can carry out their working according to the desired plans and objectives.
Pine Parks are planning to organise effective sessions like conferences, meetings and also events
as these are valuable factors in order to develop effective communication at work places. There
can be campaigns organised in order to value the beliefs and cultures of people who are
employed at work place. This is an important a vital factor by which employees can become
familiar with the working environment. The firms can deliver the message which are based on
unity and diversity and this can be achieved by maintaining the facility of outfit discovery for the
overall staff who are involved in working operations (Chesher and Kaura, 2012). There can be
use of another effective technique which are related with providing gifts to employees,
appreciating them for their hard work, understanding different types of knowledge which are
spoken by the employees in order to resolve all their issues on time, there should be celebration
of all the cultures which are followed by different group of people and there should be equality
in assigning working to all the employees according to their skills and capabilities. Thus by
adopting all these factors firms can easily fill the communication gaps at work place and there
can be good relations among all employees so they can easily perform their operation's thus
achieving all business goals and objectives in desired time frames.
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REFERENCES
Books and Journals:
Chesher, M. and Kaura, R., 2012. Electronic commerce and business communications. Springer
Science & Business Media.
Kotz, S., Kozubowski, T. and Podgorski, K., 2012. The Laplace distribution and generalizations:
a revisit with applications to communications, economics, engineering, and finance. Springer
Science & Business Media.
Ulrich, P. and Sarasin, C. eds., 2012. Facing public interest: The ethical challenge to business
policy and corporate communications (Vol. 8). Springer Science & Business Media.
White, C., 2015. Data communications and computer networks: a business user's approach.
Cengage Learning.
Chen, H., Chiang, R.H. and Storey, V.C., 2012. Business intelligence and analytics: From big
data to big impact. MIS quarterly. 36(4).
Verčič, A.T., Verčič, D. and Sriramesh, K., 2012. Internal communication: Definition,
parameters, and the future. Public relations review. 38(2). pp.223-230.
Mulligan, C.E. and Olsson, M., 2013. Architectural implications of smart city business models:
An evolutionary perspective. IEEE Communications Magazine. 51(6). pp.80-85.
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