Communication Skills for Business: Report on Models and Systems

This report provides a comprehensive analysis of communication skills in a business context. It begins by outlining the importance of communication in organizations and then delves into various communication models, including Shannon's model and the circular model, highlighting their significance in maintaining effective interaction. The report further classifies communication into formal and informal types, detailing their characteristics and the channels through which messages are conveyed. It emphasizes the principles of effective communication, such as understanding the audience, knowing the purpose, and utilizing technology effectively, including tools like email, video conferencing, and social media. The report also addresses common communication barriers, such as misunderstandings, the impact of communication mediums, and social and cultural factors, providing a well-rounded overview of how to overcome these obstacles to ensure successful business communication.

Running head: COMMUNICATION SKILLS FOR BUSINESS
Communication skills for business
Name of the student
Name of the university
Author note

1COMMUNICATION SKILLS FOR BUSINESS
Table of contents
Task 1.............................................................................................................................3
Reference list..................................................................................................................6

2COMMUNICATION SKILLS FOR BUSINESS
Task 1
Communication has a higher level of importance in every business organization as it
influences both the personal and professional skills. Not only for the internal communication
but also the communication can be developed in the proper manner with the stakeholders so
that the managerial responsibilities can be done in the proper manner. The communicational
model is being analysed as the conceptual model that was introduced in the year 1948. The
business communicational model is very important to be introduced in order to maintain
proper interaction practices in the organization. In this study, Shannon’s communicational
model and circular model of communication have been highlighted. In the case of
Shannon’s communicational model, the uses of the transmitter have been highlighted as the
important communication element. Mobile, telephone, computers and other devices which
are being used for communicating with others are being considered as the transmitter for
communication (Curtis et al. 2016). In this case, noise is the signal that carries the message.
According to Berlo, there is a deep relation between the receiver and message sender. In this
model, the messages are properly decoded and encoded. Here the skill of the receiver is most
important for developing the effective communicational process. On the other hand, in the
case of a Circular model of communication, the two-way process have been highlighted. Here
the feedback of receiver has been mentioned as the effective element for completing the
communication process (Assadi, Khanna and Yaroslavtsev 2016). In the case of business
communication, these three models are very important. It has been identified that the
successful communication process in an organization depends on the response comes from
the receiver.
The communication can be classified into two types, formal and informal
communication. In the case of formal communication, the message passes through the

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predefined communication channels. On the other hand, informal communication does not
have any particular channel. This can flow in everywhere. Both the verbal and nonverbal
communication practices are being involved in both the formal and informal communication
process. In the case of formal communication, the message is being sent through the officially
designed system. An official document, emails. Letters, memo, policy and reports are
being sent through the formal process (Amin 2017). In this process, the healthy and
sophisticated office environment is being maintained. On the other hand, in the case of
informal communication, the spontaneous interaction between the sender and receiver is
being developed. It helps to improve the internal relationship in a business organization,
which helps to maintain the equality (Roy 2017). The informal communication can be done
through the hugging, winking, sending friendly emails and many more ways.
The principle of communication is being developed on the basis of interaction. By
knowing the topic which will be discussed in front of the audience the effective
communication can be developed. Before communicating the listening, skill is very
important. By knowing the audience, the communication should be started. Therefore,
clarification, attention, informality, feedback, timelines, adequacy and consistency are
the important communication principles (Clarkson 2016). In the current scenario, uses of
technology have become one of the important communicational tactics. Through faxes,
mobile, emails, video conferences, texting, social media and video chat rooms the
business practices can be developed in the effective manner (Lewis, Gaffney and Wilson
2017). Both the case of formal and informal communication, these technologies are being
used.
Different types of communication barriers can influence the communication process.
Misunderstanding and confusion are the common cases behind the improper communication
(Fiannaca et al. 2017). Sometimes communication mediums, create the disturbance between

4COMMUNICATION SKILLS FOR BUSINESS
the sender and receiver. As its result, the ideas become changed and being interpreted in the
wrong manner. Meaning of words, body language and gesture of the speaker are also an
important barrier in the communication process. Culture, psychological situation, gender,
age, race, nationality and educational level increases the social barriers in the
communication process (Davis 2016).

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Reference list
Amin, A., 2017. An institutionalist perspective on regional economic development.
In Economy (pp. 59-72). Routledge.
Assadi, S., Khanna, S., Li, Y. and Yaroslavtsev, G., 2016. Maximum matchings in dynamic
graph streams and the synchronous communication model. In Proceedings of the twenty-
seventh annual ACM-SIAM symposium on Discrete Algorithms (pp. 1345-1364). Society for
Industrial and Applied Mathematics.
Clarkson, M.D., 2016, October. Communication training for scientists and engineers: A
framework for highlighting principles common to written, oral, and visual communication.
In Professional Communication Conference (IPCC), 2016 IEEE International (pp. 1-8).
IEEE.
Curtis, J.R., Treece, P.D., Nielsen, E.L., Gold, J., Ciechanowski, P.S., Shannon, S.E.,
Khandelwal, N., Young, J.P. and Engelberg, R.A., 2016. Randomized trial of communication
facilitators to reduce family distress and intensity of end-of-life care. American journal of
respiratory and critical care medicine, 193(2), pp.154-162.
Davis, S. 2016. Communication Barriers Effects on Trust Between the Patient and Provider
amongst Hispanic Communities.
Fiannaca, A., Paradiso, A., Shah, M. and Morris, M.R., 2017, February. AACrobat: Using
mobile devices to lower communication barriers and provide autonomy with gaze-based
AAC. In Proceedings of the 2017 ACM Conference on Computer Supported Cooperative
Work and Social Computing(pp. 683-695). ACM.
Lewis, P., Gaffney, R.J. and Wilson, N.J., 2017. A narrative review of acute care nurses’
experiences nursing patients with intellectual disability: Underprepared, communication

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barriers and ambiguity about the role of caregivers. Journal of clinical nursing, 26(11-12),
pp.1473-1484.
Roy, D.F., 2017. “Banana time” job satisfaction and informal interaction. In The
Anthropology of Organisations (pp. 31-41). Routledge.