Communication Skills for Business: Report Analysis and Skills

This report delves into the crucial role of communication skills in a business context. It explores various aspects of communication, including oral and written forms, highlighting their significance in fostering effective interactions within organizations. The report begins with an introduction that emphasizes the importance of communication in conveying information and managing relationships. It then presents a detailed analysis of communication models, systems, and principles. The core of the report comprises three key tasks. Task 2 presents an example of an oral conversation between an interviewer and a client, addressing a service issue, and demonstrating effective communication strategies. Task 3 provides examples of written communication, including a student's CV, a business letter, and an email, illustrating how written forms are used to convey information formally. The conclusion summarizes the key findings and reinforces the importance of selecting appropriate communication methods. The report also includes a list of references, citing relevant books and journals used in the analysis. This assignment is designed to provide a comprehensive understanding of communication skills and their practical applications in a business environment.

Communication
Skills
for Business

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in PPT...........................................................................................................................1
TASK 2............................................................................................................................................1
TASK 3............................................................................................................................................2
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Communication is a best method of sharing information. Normally oral, written, visual
conversation are mostly used by organisation transformer data from one place to another. It is a
management responsibilities to develop action of plan to execute or develop strong
communication network at work place thus help to reduce conflicts, speed of transferring content
and many more. It is very beneficial to enhance employees satisfaction and productivity resulted
they achieve their target in limited period of time. In this report includes communication model,
system, method and its principles. Also cover oral conversation between interviewee and clients.
This assignment includes three formal written capabilities of individual.
TASK 1
Covered in PPT
TASK 2
Communication is a process which affect clients behaviour so that it very important for
an organisation to hire person those have higher skills of communication resulted they
appropriately close deal and get higher customer's satisfaction effectively. Oral conversation
mean one person has share data with mouth to others and they hear it. This process are done
simultaneously in which person says something and other listing them on same time. According
to report, interviewer has provide condition to interviewee in this they make oral communication
with clients those can not receive goods on time resulted buyer are not satisfy with organisation
services. That explain as follows:
Buyer: Hello...
Interviewee: Hello sir.....how can I help you.....
Buyer: I have purchase XXY product from your company five days before...... but till now,
delivery of that product should not be done...........
Interviewee: Okay sir..... let me check.......
Buyer: Check it properly and tell me what is your company policies, rule, ethics for their
clients............. I am very disappointed with your services........
Interviewee: Sorry for inconveniences sir, I am apologise on the behalf of organisation...... but
due to three holidays those are came simultaneously, delivering work are affected.......
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Buyer: That is not my problem, when I buy that goods your sales person told me that delivery
process are done in 24 hours....... but it can not be done like that....
Interviewee: Sorry sir, I think there are some miscommunication are made..... due to holidays it
can not possible........ I will check all detail and book you as soon as possible statues due to this
your delivery are made first when it should start....
Buyer: Okay..make sure my delivering are done as soon as possible.....
Interviewee: Yes, sir....Thank you so much calling, I hope my assistance reduce your issues
effectively....Good day....
TASK 3
Written communication can be defined as the procedure of conveying a proper message
by which symbol are written. In other term, key message exchanged between 2 or more
individual which create the written words use i.e. called written interaction or communication.
This can be termed as the sending instruction, orders and message in written form by circulars m
letter, reports, manuals, bulletins, office memos etc. Here are presented an example of student's
CV:
CURRICULUM VITAE
Name of Candidate: Ms. Rosily Kiss
Address of Candidate: 21 Royal Street, Birmingham street, UK
Email:
Mobile Number: ….......
Carrier Goals: To be the part of a reputed and developed organisation that deliver same
development and improvement opportunities to improve my basic skills of mine as well as my
potential.
Qualification of Academics:
 Bachelor in Commerce
 Post graduation in Business and Management
Experience:
 Internship with AOL with 6 motnths
Competencies:
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 Expert in C++, Java
 Familiar with Microsoft ASP, NET, Java script.
 Excellency in interaction and communication skills
 Disciplined in management and leadership skills
 Management of time
 Innovation
 leading skills
Declaration:
I solemnly affirm that whole data delivered are verified and accurate as per my knowledge.
Signature
“Letter”
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XYZ
B11 street light, London.
12 May 2018.
Mr, Ram.
Head of marketing.
SDL group
Dear Ram,
I would like to says 'thank you' to you for giving me better work opportunity within you. I had
done my MBA in Sales and marketing from university of Oxford in year 2018. After
completing I have to work with you and achieve lots of knowledge that you are having.
I wish each success in your upcoming future and hope my work satisfy you as I will try my
best.
Your sincerely
XYZ
“E - Mail”
From: Ram mettell [e-mail]
Date: 12 May 2018.
To: [e-mail], [e-mail], [e-mail], [e-mail]
Subject: Congratulation for Promotion.
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Good morning,
Congratulation to all employees those who get promotion in its position as well as for those
who do not get it try it best in further activities. I Hope, all of you are accomplishing your fresh
responsibilities and role properly and meet goals within a given span of time effectively. Get
success, hard work and stay confident within their long term career. All the best for future.
XYZ
HRM Department
JKL group.
CONCLUSION
From the above report it is concluded that organisation has select communication method
according to their requirement. A part from this, communication is a connection mode between
two individuals. In an organisation, it is a most important and key function of administration.
Company can not run their business activities effectively out any communicate among different
levels of departments.
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REFERENCES
Books and journals
Aarikka-Stenroos, L. and Jaakkola, E., 2012. Value co-creation in knowledge intensive business
services: A dyadic perspective on the joint problem solving process. Industrial
marketing management. 41(1), pp.15-26.
Bargiela-Chiappini, F. and Nickerson, C. R., 2014. Writing business: Genres, media and
discourses. Routledge.
Byrnes, W. J., 2014. Management and the Arts. Focal Press.
Caywood, C. L. ed., 2012. The handbook of strategic public relations and integrated marketing
communications. McGraw-Hill.
Caywood, C. L. ed., 2012. The handbook of strategic public relations and integrated marketing
communications. McGraw-Hill.
Draycott, M. and Rae, D., 2011. Enterprise education in schools and the role of competency
frameworks. International Journal of Entrepreneurial Behavior & Research. 17(2),
pp.127-145.
Hesselbarth, C. and Schaltegger, S., 2014. Educating change agents for sustainability–learnings
from the first sustainability management master of business administration. Journal of
cleaner production. 62. pp.24-36.
Jackson, D., 2015. Employability skill development in work-integrated learning: Barriers and
best practice. Studies in Higher Education. 40(2), pp.350-367.
Maglio, P. P. and Spohrer, J., 2013. A service science perspective on business model innovation.
Industrial Marketing Management. 42(5). pp.665-670.
Matsuda, A. ed., 2012. Principles and practices of teaching English as an international language
(Vol. 25). Multilingual Matters.
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Smith, P. R. and Zook, Z., 2011. Marketing communications: integrating offline and online with
social media. Kogan Page.
Ward, J., 2016. Perpetuating the family business: 50 lessons learned from long lasting,
successful families in business. Springer.
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