This report delves into the crucial role of communication skills in a business context. It explores various aspects of communication, including oral and written forms, highlighting their significance in fostering effective interactions within organizations. The report begins with an introduction that emphasizes the importance of communication in conveying information and managing relationships. It then presents a detailed analysis of communication models, systems, and principles. The core of the report comprises three key tasks. Task 2 presents an example of an oral conversation between an interviewer and a client, addressing a service issue, and demonstrating effective communication strategies. Task 3 provides examples of written communication, including a student's CV, a business letter, and an email, illustrating how written forms are used to convey information formally. The conclusion summarizes the key findings and reinforces the importance of selecting appropriate communication methods. The report also includes a list of references, citing relevant books and journals used in the analysis. This assignment is designed to provide a comprehensive understanding of communication skills and their practical applications in a business environment.