Communication Skills for Business: Report and Analysis of Methods

This report delves into the crucial aspects of business communication, emphasizing its role in fostering effective relationships and achieving organizational goals. It explores various communication models and theories to enhance understanding and effectiveness. The report includes practical examples of oral communication, such as a customer service interaction, and provides detailed examples of written communication, including a formal letter, a CV, and an email. By examining these diverse communication methods, the report aims to equip readers with the skills necessary to navigate various business scenarios and improve overall communication strategies for success.

COMMUNICATION SKILLS
FOR BUSINESS

Table of Contents
INTORDUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Theory of communication...........................................................................................................1
TASK 2............................................................................................................................................5
Oral communication....................................................................................................................5
TASK 3............................................................................................................................................6
1. A Letter...................................................................................................................................6
CV...............................................................................................................................................6
Email:..........................................................................................................................................7
CONCLUSION................................................................................................................................7
REFERNCES...................................................................................................................................8
.........................................................................................................................................................8

INTORDUCTION
Communication is considered as a process that is used for interacting one and other
person with the help of verbal or non-verbal method. Further, this process help a business entity
in maintaining a good relation with other companies as well so that they can agree with the
agreement that can give maximum profits in terms of both the firms (Kurtz, Draper and
Silverman, 2016). In this report, the researcher will discuss about the different kind of
communication model that can assist company in maintaining a better understanding. Other than
this, various types of communication theories are also explained so as to make the entire process
of interaction more effective. Lastly, types of communication with the help of writing is
mentioned for example: CV, mails and letter writing.
TASK 1
Covered in PPT
TASK 2
Oral communication
Oral communication is considered as one of the basic method for communication with
one another. This is done with the help of exchange of words that are understandable in a better
manner (Certo, 2018). It is a method that is used in meetings, seminars, conferences etc., further
below a conversation is mentioned below in order to understand it in a better manner.
 Interviewer as a customer: What kind of a service your company has provided I am very
disappointed with this.
 I as a Sales persons: I am sorry for the inconvenience happened to you give me some
time I will find a better solution for the same.
 Customer: what for the next time, I will not purchase any kind of products form your
company.
 Sales person: Sir, I know that we have created a mistake actually the reason behind this is
that all the data of delivering was misplaced and mixed with one another so, our
delivering process gets hampered.
 Customers: Whatever I don't care.
1

 Sales person: Sir, I apologies for the inconvenience happened to you, so please apologies
for that but I will make sure that your product are delivered to you in quick time.
 Customers: Okay I accept that but for the next time this will not be acceptable.
 Sales person: Thank you Sir, for further queries please allow to clear all your
clarification. It was nice taking with you.
TASK 3
1. A Letter
XYZ company,
27th Avenues, Elizabeth street, London.
United Kingdom
Advertisement that was given in the newspaper I get to know about the job vacancy that was
available in your company. In my qualification I have done Master in Business Administration
in Sales and Marketing. Along with this, I have an experience of 5 years in the same field.
Yours Sincerely,
ABC
CV
Curriculum Vitae (CV)
Name: Kelvin Smith
Address: 75th Avenue, London Street, United Kingdom.
Contact number: 8579542548
Email Id: [e-mail]
Career objectives: to work with a renowned company for increasing my knowledge and
improving growth in future.
Qualification:
MBA (Master in Business Administration) in Sales and Marketing
Experience:
6 year experience in Marking department
Personal skills:
2

Effective communication skills
Capable in problem skills
Have Leadership skills and management skills
Capable of decision making
Declaration:
I hear by declare information that are provided are true to my concern.
Email:
Date:- 14th June 2018
To:-
CC:-
BCC:-
Subject:- For the purpose of interview
Dear Mr. / Ms.
This mail is to inform you that you have been selected for the job as your profile is matching
the respective profile. All the skills and knowledge that you are acquiring is up to the mark
that are appropriate for the job profile.
Sincerely,
Kelvin Smith
Mobile no:
CONCLUSION
From the above report, it has been concluded that communication for the process of
business so that effective relation can be maintained. This assist the company in obtaining a set
goals and targets in speculated period of time. Further for the same different kinds of methods
and theories are there which company can incorporate for their business operations.
3

REFERNCES
Books and Journals
Kurtz, S., Draper, J. and Silverman, J., 2016. Teaching and learning communication skills in
medicine. CRC press.
Certo, S. C., 2018. Supervision: Concepts and skill-building. McGraw-Hill Education.
Hashim, J., 2015. Information communication technology (ICT) adoption among SME owners in
Malaysia. International Journal of Business and Information, 2(2).
Schermerhorn, J. and et. al., 2014. Management: Foundations and Applications (2nd Asia-
Pacific Edition). John Wiley & Sons.
Royle, J. and Laing, A., 2014. The digital marketing skills gap: Developing a Digital Marketer
Model for the communication industries. International Journal of Information
Management. 34(2). pp.65-73.
Hesselbarth, C. and Schaltegger, S., 2014. Educating change agents for sustainability–learnings
from the first sustainability management master of business administration. Journal of
cleaner production. 62. pp.24-36.
Jackson, D., 2014. Testing a model of undergraduate competence in employability skills and its
implications for stakeholders. Journal of Education and Work. 27(2). pp.220-242.
Luthans, F. and Doh, J. P., 2018. International management: Culture, strategy, and behavior.
McGraw-Hill.
Meulenbroek, P., Bowers, B. and Turkstra, L. S., 2016. Characterizing common workplace
communication skills for disorders associated with traumatic brain injury: A qualitative
study. Journal of Vocational Rehabilitation. 44(1). pp.15-31
Bailey, J. L., 2014. Non-technical skills for success in a technical world. International Journal of
Business and Social Science, 5(4).
Kleckner, M. J. and Marshall, C. R., 2014. Critical communication skills: Developing course
competencies to meet workforce needs. The Journal of Research in Business
Education. 56(2). p.59.
4