Communication Skills for Business: Oral and Written Techniques Report

This report delves into the critical role of communication in business organizations, emphasizing its importance in facilitating the exchange of ideas, managing conflicts, and maintaining healthy relationships among employees and management. The report explores various communication mo...Read More

Communication Skills
for Business

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Covered in PPT.......................................................................................................................3
TASK 2............................................................................................................................................3
2.1 Define the methods and styles of oral communication....................................................3
2.2 Present Business information orally in a formal situation................................................3
2.3 Respond to questions arising from presentation...............................................................4
TASK 3............................................................................................................................................5
3.1 Communicate information using appropriate written business styles and methods.........5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Communication is an essential factor within the business organisation as it enables the
members of the business to express their ideas, thoughts, conflicts and needs with the top
management. It can be understood as a process for maintaining healthy relationship among all
human begin so that they can easily initiate, execute and accomplish all the activities of the
business. Other, Bby establishing proper communication channels an organisation can establish
coordination in the efforts of all members so that the desired results can be achieved. This file
will be cover about the different model and systems of the communication and the benefits of
both informal and formal communication. Along with this, the use technology in different types
of communication and different styles of oral communication are discussed.
TASK 1
Covered in PPT.
TASK 2
2.1 Define the methods and styles of oral communication
Oral communication: In this method, the information or data is transferred to another
person with use of words. This can be both a face to face or other way of discussion. It can be
done with the help of various methods and styles like debates, seminars, speeches, presentation
and many other. Some of the methods of oral communication are defined beneath:
Group discussion: In this method various participants are included in which all the
members share information, views and opinions orally on a particular topic, conflict or situation
so that the anan effective decision can be made (Sung and et. al., 2013).
Seminar: This is a kind of group presentation given to particular community on specific
topics.
2.2 Present Business information orally in a formal situation
The main points while giving a presentation or speech: While preparing the
presentation or giving the speech it is essential for the organisation to conduct it by considering
various points. Here are givegiven below some of the points which should be remember while
preparing the presentation:

Focus on audience needs: It is necessary for any kind of firm to consider that what their
audiencetheir audience needs and wants to know from presentation and do not just focus on what
they can tell them. This will enablesenable the business to attain more individuals attention and
interest in their business as they will be able to know all the business processes and the solution
of their conflicts. Also, organisation remained focus on evaluating the reaction of the other
persons towards the presentation.
Keep it simple: It is necessary to thefor mangermanager of the business that while
preparing the presentation they must focus on simplicity while providing the speech or
presentation. They should concern for the main or core message rather than the unnecessary
information (Meulenbroek, Bowers and Turkstra, 2016).
For effectively presenting their speech or presentation an organisation can use various
elements like practice, answering questions, non-verbal elements etc. which are explained below:
Visual aids: It is the most effective term which can be used by the manager while
preparing the presentation as it focusfocusses on representing all the information in the various
forms like graphs, video clips, photographs and many others. It will help the business to attain
the customers attention and enhance listeners involvement which will provide the great benefit to
the company (Coffelt, Baker and Corey, 2016).
Non-verbal elements: It also helps the business manager to deliver the information or
data with more efficiency. There are various examples of this method like eye contact, facial
expressions, gestures, body language and many others. All this will help the manager to deliver
their information more adequately like if the manager will make eye contact with their
employees thatthan it will increase the chances of acquiring the message easily.
2.3 Respond to questions arising from presentation
While giving the presentation various questions might be raised which must be answered
in a proper manner. ThereHere are defined some point which should be considered while
responding a question:
Listening to the question completely: Before giving the answer it is necessary for the
person to analyse all questions in an appropriate manner and then provide answers. (Kleckner
and Marshall, 2014).

Paraphrasing the questions: People must focus on paraphrasing questions as it becomes
more easy for answering the questions. This helps in providing relevant answers with great
efficiency.
Thanking the questioner: At the end, thanking the questioner is important. This
includes having a firm shake hand and good body gestures.
TASK 3
3.1 Communicate information using appropriate written business styles and methods
There are various methods by which businesses use multiple communication formats to
reach potential audiences while conveying messages. Managers should have appropriate
communication for providing information and data within the organisation. An organisation can
be used various styles such as an email, CV, a leaflet, webpage, a letter, a memo drafted and
many others for conveying data and information. Here are defined some of them:
CURRICULUM VITAE
Curriculum Vitae
Name: - St. George
Address: - 21 St. John’s Road
Contact: - 254789651
Career objective: SearchingTo work with a most recognised company where I can increase my
knowledge, skills and talent.
Learning Qualification: -
 BBA
 MBA
Experience: 3 years experienceyears’ experience in retail sectors.
Key I.T skills- Marketing automation, network infrastructure.
Declaration:
I assure that above given all the information is true and not miss presented.
Date:
Place:

Email
To: xyz@ gmail.com
Cc: George@ gmail.com
Subject: Resignation
Dear Mr. Jonas
This email is to notify that I mI’m resigning from the position of as a marketing manager from
the Anex corporation which is effective from 20 Sep 2019. My last day with the organisation
iswill be 2nd Octobernd October 2019. I have enjoyed a lot working with this organisation and I want
to thank you toand my all marketing team towhich always givegave me high support and
encouragementalways. I have offered job for higher position in other firm and that is why I am
resigning.
Sincerely
Mr. Jack
CONCLUSION
From the above file, it can be concluded that communication plays a crucial role in the
organisation as it increaseincreases the flow of information and data among all the members of
the business. There are various models and systems which helps the business in effectively
conducting the communication channels. The Bboth formal and informal communication
methods are required to interact with the employees appropriately. A manger needs to consider
all the communication principles while delivering any kind of information among all the
organisational members. Moreover, the methods of oral communication like visual aids, practice,
non-verbal elements and the methods of written communication like emails, webpage, letter can
be understood through this study.

REFERENCES
Books & Journal
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Burke-Smalley, L. A., 2014. Using oral exams to assess communication skills in business
courses. Business and Professional Communication Quarterly. 77(3). pp.266-280.
Coffelt, T. A., Baker, M. J. and Corey, R. C., 2016. Business communication practices from
employers’ perspectives. Business and Professional Communication Quarterly. 79(3).
pp.300-316.
Kleckner, M. J. and Marshall, C. R., 2014. Critical communication skills: Developing course
competencies to meet workforce needs. The Journal of Research in Business Education.
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Lolli, J. C., 2013. Interpersonal communication skills and the young hospitality leader: Are they
prepared?. International Journal of Hospitality Management. 32. pp.295-298.
Mascle, D. D., 2013. Writing self-efficacy and written communication skills. Business
Communication Quarterly. 76(2). pp.216-225.
Meulenbroek, P., Bowers, B. and Turkstra, L. S., 2016. Characterizing common workplace
communication skills for disorders associated with traumatic brain injury: A qualitative
study. Journal of vocational rehabilitation. 44(1). pp.15-31.
Royle, J. and Laing, A., 2014. The digital marketing skills gap: Developing a Digital Marketer
Model for the communication industries. International Journal of Information
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Sung, J. and et. al., 2013. The nature of employability skills: empirical evidence from S
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Verčič, A. T., Verčič, D. and Sriramesh, K., 2012. Internal communication: Definition,
parameters, and the future. Public relations review. 38(2). pp.223-230.
Yoshida, T., Yashiro, K. and Suzuki, Y., 2013. Intercultural communication skills: What
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Online
Aristotle’s model of communication. 2019.[Online]. Available Through:
<https://www.researchgate.net/figure/Aristotles-model-of-communication-Eisenberg-and-
Gamble-1991-p-25_fig1_309311997/>.
Shannon and Weaver’s Model of Communication. 2019.[Online]. Available Through:
<https://www.communicationtheory.org/shannon-and-weaver-model-of-communication/>.