Communication Skills for Businesses: Models, Methods and Effectiveness

This report provides a comprehensive overview of communication skills essential for businesses. It explores various communication models, including Aristotle's persuasion model, Newcomb's interpersonal model, and Hoveland's persuasion model, alongside different communication systems like email and fax. The report delves into communication methods such as verbal, written, oral, and non-verbal communication, as well as visual communication, highlighting the benefits of both formal and informal communication processes. Furthermore, it discusses communication technologies like teleconferencing and emphasizes principles of effective communication, such as clarity. The report also addresses common barriers to effective communication, such as the use of jargon, concluding that effective communication is crucial for achieving organizational goals and objectives. The report is well-structured, covering all aspects of business communication.

COMMUNICATION
SKILLS FOR
BUSINESSES

Table of content
 Introduction
 Communication models and systems used in business
 Communication methods and technologies in businesses
 Making communication effective
 Conclusion
 References

INTRODUCTION
Communication plays an important role in order to convey
the information from one department to other department.
There are various types of internal and external drivers which
are able to communicate with the various employee perform
various types of functions of organisation.

Communication models and systems used
in business
Communication model: The communication models adopted in
business does not consist all the elements of communication.
Aristotle's persuasion model: this model is developed by the
Greek philosopher Aristotle. He suggested that when a teacher or
any leader gives a speech in any assembly or in a classroom, the
way they deliver the speech includes the persuasion model.

Contd.
New comb's Inter-personal model of communication: this
model is considered as one of the easiest model of
communication
Hoveland's Persuasion model: this model is kind of similar
to the Aristotle model but there is one difference in this
model which makes it better then the latter model.

Contd.
Communications System:
E-mail: In this communication process, the managers of the
company communicates with the employees electronically
through a network.
Fax: this is also an electronic way of communication, in which
the message is delivered through a use of modems, telephones or
scanners to the employees or any organisation throughout the
globe who have access to telephones.

Communication methods and technologies
in businesses
Communication methods: Communication is the process which
involves interchanging and Transmitting opinions, thoughts and
information to the stakeholders by delivering speech, in writing
or signs. The methods of communication are discussed below:
Verbal: This method of communications implies the use of
mouth in delivering the message intended to send.
.

Contd.
Written communication: This communication process includes
paper letters, documents , typed electronic documents, text charts
and E-mails. This form of communications is majorly used in
sending formal messages.
Oral Communication: The another form of communication
includes spoken word, which can be through phones, voice mails,
face to face or video conferencing. The oral communication is
generally used in informal conversations.

Continued.
Non-verbal Communication: The non verbal conversation is
used in receiving and sending wordless messages.
Visual communication: this is the third type of communication
which adopts visual aids such as drawings , graphics,
topographies , signs , illustrations, colour and other visual
electronic sources.

Continued...
Benefits of formal and informal communication process:
Formal communications: Formal communications plays a very
critical role in all the organisations as it provides all these benefits
which are discussed as under:
Smooth system of communication: The formal communication
flows through a pre specified route and thus everyone is
responsible for how and where to deliver the message, such that
it will not face any difficulties in flow of communication.

Continued.
Informal communication: This form of communication also
have its own benefits which makes it necessary in organisations.
The benefits are as under:
Free Environment: the Informal form of communication makes
an free and casual environment.

Communication
technologies:
Teleconferencing: In this
process of
teleconferencing, the
meeting are held virtually
through video and audio
links.
Continued.

Making communication effective
Principles of effective communication: For making the
communication effective there are certain principles that should
be adopted by the organisation. The list of such principles are
discussed as under:
Principles of clarity: this principle states that the message that
contain the information and objectives should be very clear.

Continued.
Barriers to effective communication:
For an effective communication in the organisation the company
needs to overcome these barriers which are discussed as
under:
Use of jargon: this barrier means the communicator should not
use unfamiliar, over-complicated or technical terms in the
process of communication.

Conclusion
It can be concluded from the above mentioned presentation it has
been assumed that communication plays an important role in
order to pass information to different employee working in the
organisation. This helps to attain goals and objectives of
organisation in effective manner.

References
Jackson, D., 2014. Business graduate performance in oral
communication skills and strategies for improvement. The
International Journal of Management Education. 12(1).
pp.22-34.
Guffey, M. E. and Loewy, D., 2010. Business communication:
Process and product. Cengage Learning.

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