Communication Skills for Business: Report on Effective Strategies

This report examines the critical role of communication skills in a business environment, as outlined in Unit 3.26. It begins by introducing the theory of communication, defining key components such as sender, message, and receiver, and explores different communication methods including written, verbal, nonverbal, visual, and electronic forms. The report emphasizes the importance of both formal and informal communication, as well as the impact of technology on communication. It also addresses the principles of effective communication and potential barriers. The main body of the report then presents practical applications of oral communication, specifically addressing how to respond to an irate customer. Finally, the report includes an example of written communication in the form of a leave request letter. The conclusion summarizes the significance of clear and effective communication for fostering strong working relationships, improving business efficiency, and overall success. The report references several academic sources to support its findings.

Communication skills for
business

Table of Contents
Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Task 1- Theory of communication...................................................................................................1
Task 2 – Oral communication..........................................................................................................2
Task 3 – Communication in writing................................................................................................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Communication skills reflect the level of interaction and clarity that is perceived while
transferring or receiving the information (Sias and Shin, 2019). The strong and clear
communication aligns the sustained value and base of an organisation with eliminates silos and
employee keep get informed everything with effectiveness. The report below presents the
communication skill that is required within business.
MAIN BODY
Task 1- Theory of communication
Communication model is a conceptual framework that reflect systematic flow of
information that assist the employee to foster suitable information and to interpret the senders
message effectively.
Sender: It is the one who transmit the basis of information or message to others i.e.
transmitter.
Message: It is an information that is transferred in between the two i.e. sender and
receiver.
Receiver: It is another individual who collects the information transmit by sender.
It is a system that is used to induce better clarity among different individuals so that
effectual information is processed and proceed within future period of instance (Lasater, 2019).
In support of communication model on time feedback also processed in between sender and
receiver as the time of misinterpretation so that sustained level of clarity is maintained in
between flow of information as with this effectual communication takes place.
There are different methods of communication used within business and it is as briefly
explained below as:
Written: In this information is processed the aim to disseminate adequate information
with concise and clarity as with support of email, report, contract etc.
Verbal: It is a method that occurs as per enhancing the engagement level with others and
have processed by making face-to-face session, telephonic, via zoom etc.
Nonverbal: It is a method in which information is processed through symbols and
postures such as facial expression, eye contact, posture etc.
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Visual: In this information is processed through image perspective as like Facebook is
having visual communication with video, images and memes and many others as well.
Electronic methods: In this business process the communication with support of
electronic medium such as by making video call, online conferencing etc.
Formal communication is processed by following adequate rules and regulations and
process with effective maintenance of authority and gets followed with the official flow of
information that is predefined with proper channel and route (Newnam and Goode, 2019). On the
other hand, informal communication is a causal form of communication that is used develop
strong relation with the employee along with that better bond is developed between workers
Technology is used within business that comprise of texting, email, social networking,
blogging, video conferencing under which communication level get improvise and ability to
transferred clear information also processed with perfection.
Effective communication referred to the process under which ideas, thoughts, thinking,
and knowledge get process with the purpose to provide clear information to all on regular basis.
It is also be processed with following of certain principles such as clarity among ideas, usage of
appropriate language, adequacy, consistency and many others too. In addition, there are certain
barriers in effective communication as well such as usage of jargon, lack of attention and
interest, physical abilities, emotional barrier etc.
Task 2 – Oral communication
In order to respond to irate customer who hasn’t receive promised delivery having taken
holiday from work, it is required to first calm down the customer as by apologizing and reflect
empathy towards situation. In regardless of finding fault in customer of workers try to find most
suitable solution to resolve the problem soon (Oliveri and McCulla, 2019). Be sorry, for the
inconvenience that is faced by customer and also provide certain benefit for future period of time
such as discount, voucher as at any shopping.
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Task 3 – Communication in writing
Letter writing: Leave
Address
Name (XXX)
Date: 14th May
To
The manager
ABC
14th May
Respected sir,
It has been informed that there I am XYZ, at worked as a business associated in your
organisation, I am not able to be there at office due to some family issues. For that I want 5 day
leave from 15-19 May. So it is my humble request to provide me the same.
Thanking you
Yours truly
XYZ
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CONCLUSION
It has been concluded from the above report that communication plays an essential role at
the working place as with this it is required that clear information is processed in between all so
that working possibility and ability to interact with all is enhanced with adequateness. In this
different methods are used within an organisation that assist to make sustained level of
modification while transferring information under which clear message is transferred and in
resultant working proficiency of business get improvised on continuous manner.
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REFERENCES
Books and Journals
Lasater, I., 2019. Words that work in business: A practical guide to effective communication in
the workplace. PuddleDancer Press.
Newnam, S. and Goode, N., 2019. Communication in the workplace: Defining the conversations
of supervisors. Journal of safety research, 70, pp.19-23.
Oliveri, M.E. and McCulla, L., 2019. Using the occupational network database to assess and
improve English language communication for the workplace. ETS Research Report
Series, 2019(1), pp.1-17.
Sias, P.M. and Shin, Y., 2019. Workplace relationships. In Origins and Traditions of
Organizational Communication (pp. 187-206). Routledge.
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