Effective Communication Skills for Business Report Analysis

This report delves into the crucial aspects of communication skills within a business context. It begins by exploring various models of communication and the technologies utilized within firms, providing a foundational understanding of the communication process. The report then examines different methods of communication, including verbal and written forms, with a focus on their effective application. Furthermore, it outlines strategies for enhancing the communication process, emphasizing principles such as clarity, brevity, and attentiveness. The report also includes practical examples, such as handling customer interactions and providing a sample curriculum vitae, demonstrating the real-world application of these communication skills. Finally, it presents a formal report and an apology letter, offering insights into written communication techniques. Overall, the report offers a comprehensive overview of the importance and application of effective communication in a business environment.

COMMUNICATION
SKILL FOR
BUSINESS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
1. Models of communication and technologies used in firm. ....................................................1
2. Explain the differed methods of communication....................................................................2
3. Description on making communication process effective. ....................................................4
The principle of effective communication are defined in following manner as are- .................4
TASK 2............................................................................................................................................5
Oral communication....................................................................................................................5
TASK 3 ...........................................................................................................................................5
Written communication...............................................................................................................5
CONCLUSION................................................................................................................................7

INTRODUCTION
Communication is the term which is helpful in order to process the activities of the firm
in systematically mode. It is the essence of manager which undertake business activities
systematically. Thus, it can be said that effective communication will be helpful in order to
process each things in expertise mode (Bouvier and et.al., 2013). There is need to have
improvement in the process of communication so that entity can able to undertake its business
operation systematically. The present report will be inclusive of the things as are models of
communication, theories of communication and other activities. This all are essential in terms to
carry objectives of the enterprise systematically. In this way it can be said that the
communication will be helpful in order to process each things in expertise mode.
TASK 1
1. Models of communication and technologies used in firm.
Model of communication- In this it is plainly expresses that model of communication
assumes the basic part keeping in mind the end goal to keep up the precise portrayal of process
and it is useful to manage work. It is the sort of general point of view of communication which
fills in as to breakdown the communication from easy to typical. The communication display
now and again energize customary reasoning and its additionally fill in as to exclude a few parts
of human communication. Along these lines, there are different sorts of communication models
as seem to be-
Direct model of communication- It is the straightforward and one way communication
demonstrate. In this message streams in right straight lines frame sender to recipient. In this there
is no understanding of input from people. There is the main undertaking what have done by the
collector is to get the message.
Value-based model of communication- In this sort of model sender and collectors are both
named out to be as communicators. They both assume indispensable part in the communication.
This is the model which identifies with the social up bringing, social reality, and so forth
(Farnsworth, BlackBerry 2013).
Non verbal inputs identifies with the things like motions, non-verbal communication and this all
are should be thought about adequately
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Interactive model of communication- This is two way communication demonstrate. It is one of
the intuitive mode and it is utilized for media like web. In this individual can react to mass
communication media as are video, news and so on. Intelligent model utilized for the new media
like web. In these people can without much of a stretch trade perspectives and thoughts.
Model of culture-The social model of the earth is exceptionally useful to comprehend that how
singular need to comprehend the human ecological relationship. It can be called as the
conventional natural information (Greenberg, 2012). Along these lines, it can be called as
sociological framework. This is the model which compose standards behind the qualities,
convictions and states of mind. This is characterized in following way as may be-
 Clean culture-It is the sort of culture which fills in as to put coaching program. It is
exceptionally useful to encourage representative part and the dedication.
 Progressive it is the sort of genuinely, unbending, settled and authoritative structure. This
kind do structure is absolutely needy over the structure, exasperates, top down approach
and so forth to adherence the accepted procedures controlled process and significant
oversight can be considered as the fundamental source with a specific end goal to
efficiency and achievement.
 Holacracy- It is level administration structure and it is useful to circulate expert. The
primary objectives in this connection is to guarantee those in charge of finishing of work
and equivalent experts is should be given with a specific end goal to complete the work.
 Market culture-In this one might say that the significant concentration is should be given
between the association and its rivals in market and furthermore between the workers to
the firm. With the assistance of giving accentuation on the individual execution is to be
done to lead the grater accomplishment for singular representatives. This is useful to have
grater accomplishment to the endeavour.
 Start up culture-This is the procedure which identifies with the critical thinking, open
communication and the level pecking order. In this one might say that start up culture can
be named out to be as advancement societies. Along these lines, one might say that the
undertaking which encourages the way of life of advancement.
2. Explain the differed methods of communication.
There are two kinds of communication process which is responsible to undertake
business activities systematically.
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Non-verbal communication assumes more noteworthy part keeping in mind the end goal to keep
up smooth stream of communication. The term non verbal communication is comprehensive of
outward appearances, voice, signals, non-verbal communication and so forth it is useful keeping
in mind the end goal to manage the stream of data. Along these lines, it additionally assistive to
keep up relational communication between people.
 Hello- in this one might say that early introduction to anybody influences the parcel.
Along these lines, there is have to offer start to work with the assistance of sure hand
shake. This sort of exercises gives a quick favorable position.
 Physical care dress- The person who will have meet, must be look idealize. He should
look spotless and great. In this one might say that physical appearance assumes grater
part. The outfit of competitor is should be chosen previously.
 Be confident- At the season of directing the prospective employee meet-up, it is vital to
sit the straight. The competitor need to look. In this that impression is have to be given
which is intrigued (Okuyama and Asai, 2016). To sit similarly situated in the meeting
may hurt the nature of meeting directed by the experts.
 Regard the individual space-This is one of the fundamental viewpoint, under this it is
essential to ask for the individual space for spotter. The choice in connection to
contracting hopeful is absolutely subject to the decision and inclinations.
 Try not to overstate There is to keeps up the harmony between firm stance and
inconspicuous developments. In this there is to wave arms and hand amid the entire
preparing of prospective employee meet-up.
There are a few hints for verbal communication amid the prospective employee meetings as may
be-
Verbal communication- In this there is to sharing of data between the people with the
assistance of utilizing the discourse. In business there is to keep up the verbal communication
between people. This sort of process can be named out to be as non verbal communication. It is
one of the best technique keeping in mind the end goal to manage the contention circumstance.
 The voice-The individual need to spot with the unmistakable voice which is justifiable
for the individual sitting beside him. There is to maintain a strategic distance from any
sort of rushed articulation, which can influence the procedure of meeting. What's more,
there is to offer evasion to the channel words as are yes, thus sort of, the competitors need
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to utilize the short and basic sentences. The individual need to adhere to the structure of
the prospective employee meet-up with the goal that he is bundle to get achievement.
 Continuously look on the brilliant side of life-Be certain at every condition of life. The
competitor should be straightforward at the season of giving answers about the every
condition of life. The positive idea of hopeful will be useful to give the great sight about
the individual.
3. Description on making communication process effective.
The principle of effective communication are defined in following manner as are-
 Principle of Simplicity: The message orchestrated correspondence should be clear and
direct. Essential words and fundamental sentences should be used.
 Principle of Clarity: The message orchestrated correspondence should be clear. A
dubious message won't have the ability to make feasible correspondence.
 Principle of Brevity: The message should be reduced in nature. The reaser may feel
troubled in getting a long message. Along these lines, simply fundamental information's
should be given in the message.
 Principle of Planing: Before setting up any message the communicator ought to envision
the message and starting now and into the foreseeable future, he ought to prepare for
picking media and technique of sending the message to communicate (Ramer and et,al,
2012).
 Principle of Accuracy: The substances and information gave in the message should be
exact. Any wrong information in the message may make confusions. In like manner,
correspondence frustration may happen.
 Principle of Attentiveness: Effective listening is basic in convincing correspondence.
Subsequently, the authority should be careful while getting any message.
 Principle of significance: The theme of correspondence should contains related
information. Irrelevant and inconsequential things should be slaughtered from the subject
of correspondence.
 Principle of Feedback: Sending of message isn't whole thing for effective
correspondence. To be intense a feedback from the recipient is essential.
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 Principle of Time Consideration: The communicator should consider the most ideal time
for effective correspondence. In case correspondence isn't put aside a couple of minutes,
Its reason ability is lost.
 Principle of Language Control: Control of vernacular is basic for effective
correspondence. The communicator should be attentive in picking words and moulding
sentences.
TASK 2
Oral communication.
If any client get angry due to reason that they are not received their product deliver in the
timely manner. In this way will talk with them in calmly manner so that I can handle the
situation in better manner. I will listen their problem and provide good solution to their problem
in this way their angriness can be controlled. The effective eye contact, body language plays
essential role in this and this all need to be effective so that problem can be sorted. It is
responsibility to sales man to know that why customer is unhappy and after knowing it is
essential to opt one suitable solution so that their degree of satisfaction can be effective. The
situation is need be handle in best and possibly effective manner. This will be helpful in order to
process the activities of the firm systematically. In order to cope up with the situation as soon as
possible they need to handle the each situation in the systematic manner. The effective
communication will be helpful in term to process the activities of the business systematically.
TASK 3
Written communication
1.
YOUR CURRICULUM VITAE
My career objectives: My career goal is to enhance knowledge by working in a dynamic
environment. I would like to work in an environment which helps me to presents me with
challenging tasks. I aim to become finance manager and in this way I want to improve my
communication skill so that I can contribute major success to the firm.
Personal Information:
Surname:
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First Names:
Title:
Home address:
Telephone number:
Education and Qualifications
University: MBA (Finance and Marketing)
High School: Commerce stream
Work Experience / Careers History
 Worked as an accountant for 1 year
.
Other Skills / Knowledge /Ability
 Communication skills (written and verbal)
 Accounting skills
 Time management skills
Formal report
Report on
Effective communication with customer
Submitted to
ABC Co.
Department of sale & accountant manager.
Submitted by
XYZ
Letter of apologize
Date- 4th June 2018
Dear ma'am,
This is a report on delivering your products in delayed way. I want to say sorry for our
inconvenience. I have focused on information and all this is reliable and seems to be valid. I
will always be available if any clarification required.
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Sincerely yours
XYZ
3. E-mail
Subject- Interview for accountant manager
Dear ma'am
I would like to thank to the interviewer for the interview. I have given the interview for finance
manager and it was collected on 2nd of June 2018.
I have working experience of this post of one year. I have done MBA in fiance and HR so I
want to get the hire for this position.
Sincerely
XYZ
E-mail address
CONCLUSION
Based on the above report it can be concluded that communication plays vital role. The
present report has covered the things as are models of communication, theories, letter, e-mail and
CV.
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REFERENCES
Book & Journal
Bouvier, H., Lecourvoisier, J. and Grosso, J., Orange SA, 2013. Device and method for
managing communication credits associated to use of services by a terminal. U.S. Patent
8,422,652.
Farnsworth, A., BlackBerry Ltd, 2013. Method and apparatus for managing communication of
compressed mode capabilities. U.S. Patent 8,355,721.
Greenberg, J., 2012. Managing behavior in organizations. Pearson Higher Ed.
Kim, S.S., Samsung Electronics Co Ltd, 2013. Method and apparatus for managing
communication history. U.S. Patent 8,600,365.
Okuyama, T. and Asai, T., Ricoh Co Ltd, 2016. Apparatus, system, and method of managing
communication, and recording medium storing communication management program.
U.S. Patent 9,432,416.
Ramer, J., Soroca, A. and Doughty, D., Jumptap Inc, 2012. Managing payment for sponsored
content presented to mobile communication facilities. U.S. Patent 8,103,545.
Ramer, J., Soroca, A. and Doughty, D., Jumptap Inc, 2013. Managing sponsored content for
delivery to mobile communication facilities. U.S. Patent 8,615,719.
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