CFPBUS004 Business Communication Report: Sri Lanka Hotel

This report focuses on the communication challenges faced by a hotel in Sri Lanka, particularly after a terrorist attack. The study highlights the issues of language barriers, cultural differences, and security concerns. The report suggests strategies to improve communication, including the use of sign language, cultural understanding, and the implementation of security measures. The report also provides a detailed analysis of the impact of these challenges on the hotel's operations and proposes practical solutions to overcome them. The report emphasizes the importance of effective communication in addressing customer needs and ensuring a safe environment for guests and employees. The strategies include promoting staff training, implementing new technologies, and fostering a culture of understanding and respect. The overall aim is to enhance the hotel's ability to provide a safe and welcoming experience for tourists and improve overall business performance.

SRI LANKA
Director of the Hotel Hilton has recently announced that individual
will open his one more new Beach resort in Sri-Lanka country
because Sri-Lanka is one of the famous county among the tourist,
People from all around the world come to visit beaches of the Sri-
Lanka. But Easter Sunday one of the Sri-Lankan island attacked by
the terrorist and the main target was one of the luxury hotel in the
capital city of Colombo (Ahmed and et.al., 2017). After this incident
Tourist scare to stay in the hotels near by the beach, according to that
Hotel Hilton director will increase the security in the hotel which will
provide security to the propel who will stay in the hotel. They will
also implement cameras inside the hotel and areas near by the hotel as
well. Without checking and proper identity Guards will not allow
anyone to enter in the hotel , and hotel will provide security near the
beach so tourist can feel safe to stay in the hotel
Barriers and challenges to effective
communication
Language issues: Language is one of the most
common barriers because if Hotel Hilton will
Open New branch in the Sri-Lanka then
employees will face problem related to the
language because Sri-lanka people speak
different language. It will create challenges for
employees
Technological barriers also face by the hotel
when promoting the brand
Culture issues: Due to cultural issues company
can face problem in dealing with consumers
Strategies to overcome barriers of the
communication
Employees can use communication
application to talk with Sri-lanka People
Use of sign language and developing
understanding about various culture can help
hotel in overcoming this problem.
Training can help in resolving technological
problems at workplace
Cultural influence in communication
Sri-lanka people have different
languages and different thoughts so
employees of the hotel Hilton have to
understand their culture. Culture influences
choice of person hence this affect
communication to great extent.
REFERRANCE
Ahmed, S. and et.al., 2017.
Experiences of
communication barriers
between physicians and
immigrant patients: A
systematic review and
thematic synthesis. Patient
Experience Journal.4(1).
pp.122-140.