Business Letter: Complaint Regarding Vehicle Purchase and Service

This assignment presents a business letter written as a complaint regarding a vehicle purchase. The letter, addressed to a car dealership, details several issues with a newly purchased vehicle, including problems with the transmission system, engine oil leakage, and ineffective brakes. The author expresses disappointment with the vehicle's performance and the substandard after-sales service. The letter highlights the importance of quality control and customer satisfaction, requesting the dealership to address the issues, preferably by replacing the vehicle due to the inconvenience caused and the reliance on the car for daily transportation. The letter follows a formal business format, including the sender's and recipient's addresses, date, salutation, and a clear, concise explanation of the problems experienced.

Name: __________
Address: _________________________
Contact No: ________________________
May 05, 2019
Name of Dealer: _______________________
Address: ___________________
Dear Sir/Madam:
On 28th February, I purchased a brand new range Rover from your showroom with model no
------ and Registration no----- I am having vital complaints regarding the transmission system
and other issues concerning leakage of oil from the engine. In addition, Brakes are
correspondingly not so flexible and hence, it is creating troubles in sudden pauses while driving.
The deal has been very much disappointing and substandard. I decided to buy the car as it
belongs to a very reputed Company and your authorized dealership is located close to my home.
Hence, I thought of purchasing the vehicle owing to easy access in problematic situations or any
unpleasant incidents regarding the means of transport.
The after sales service is a dynamic issue as it challenges the smooth running of the system of
operations. There might be any sort of problems regarding the machinery parts or components
related to technical complications or mechanical disturbances. The devices, mechanism of
working and apparatuses must be well checked before distributing it to the customers. The
embarrassments affect the brand image for the company as well as the clients and other
associates connected with the entire system of manufacturing, production and selling services. It
would be immense help and support from your side if you can fix the matter and find an effective
solution to the problem as it is causing added cost in employing public transport. I entirely

depend on my car. I would prefer to appreciate if you could arrange and replace my vehicle for
the existing one.
Yours sincerely,
(Signature)
(Name)