Business Consulting Report: HR Problem Analysis at LSST, Wembley

This business consulting report assesses the HR problems faced by LSST (London School of Science and Technology), a highly reputed university located in Wembley, England. The report uses frameworks like STP and SWOT analysis to identify issues such as inefficient human resource management, less skilled workforce, and competitive environment. PESTEL analysis is also used to analyze political, economic, social, technological, environmental, and legal factors affecting LSST. The report recommends efficient human resource management practices to improve task completion, management, and technology integration. Ultimately, the assessment concludes that addressing these HR issues is crucial for LSST's long-term success, and Desklib provides access to similar reports and solved assignments.

Business Consulting

Executive Summary
The assessment report is an evaluation of problems faced by LSST in carrying out
operations and activities in order to achieve desired goals. The report was conducted with
systematic approach towards acquiring insightful information and knowledge of overcoming
as well as conquering over the issues faced.

Contents
INTRODUCTION.....................................................................................................................................4
ANALYSIS...............................................................................................................................................4
CONCLUSION.........................................................................................................................................7
REFERENCES..........................................................................................................................................8

INTRODUCTION
Business consulting is the activity of providing Services off professional business advice and
recommendations in various areas and fields off business environment. Representatives or
professionals engaged in the activity of business consulting are known as business consultant.
Business consulting is majorly comprised of providing services including the strategic
planning, implementation/application of developed plan, and Knowledge of business
environment in an economy. The major aim of business consultants is to facilitate higher
productivity and efficiency to their clients by providing them with effective advice and
recommendations. This report assessment will be an evaluation and analysis of HR problem
faced by LSST towards success and growth (Kaslow and Friedland, 2021). This assessment will
be comprised of various essential frameworks and models in order to facilitate better
understanding of business insights and developing strategies for betterment and enhancement.
LSST (London School of Science and Technology) is situated at Wembley, England. This
University has been ranked among the world’s highest reputed and renowned universities.
ANALYSIS
HR Problems
The foremost in primary problem faced by LSST Is related to human resource
practices taken into consideration by the university. For instance, the management of the
university is unable to recruit and select suitable and effective personals in order to fulfil the
requirements of vacant post or job opportunity. The plan and policies LSST With reference to
retention of existing employees is not upright. Employees or human resource is meant to be
the most important asset for the institute or organization. Moreover, if the human resource
working in a workplace is inefficient then the outcomes or results would definitely be
inefficient and not up to the mark ( Mears, 2020).
STP Analysis
Segmentation
It includes division of target customer base into preferred groups and segments in
order to understand them effectively and efficiently. Segmentation of target customer base
involves four classification of segmentation which are as geographic, demographic, psychographic,
behavioural, etc. LSST has considered and implied demographic segmentation style in order to group
its target customer base. For instance, this type of segmentation involves grouping people on the
basis of segmentation factors or aspects such as age, gender, education, etc. Demographic
segmentation facilitates institute in better understanding of their target customers and could
determine efficient strategies in order to carry out operations and activities.
Targeting
LSST’s primary target is students and people interested in learning through advanced
methods of distance or online learning. It also provides various courses for apprenticeship of
employees or courses for employees. The institute considers this segmentation style to
provide sufficient focus over each and every group of target audience in order to attract
maximum possible students for their services offered. Furthermore, it would facilitate in
allowing the institute reaching its purpose of quality educational services to people in society
and also more students will result in more profitability.
Positioning
Positioning involves maintaining quality brand image into the market in order to
attract customers towards products and services provided by businesses. LSST has a
renowned and effective brand image which facilitates in attracting numerous students for
their educational services to be served. The institutional organization seeks for factors or

aspects in which the competitors lack in order to grab the opportunity of growth and
expansion. Therefore, LSST is at a good market position with higher brand image than major
competitors engaged in education industry (Mussina, Kussainova and Mergenova, 2018).
SWOT Analysis
SWOT is determined as management framework used to determine various internal as
well external factors affecting business operations and activities. For instance, this framework
is applied into an organization in order to identify internal strength and weaknesses as well as
external opportunities and threats to organization. This management framework to provide
more efforts for strengths in order to conquer opportunities.
Strength
 Quality education: This is
considered as the primary reason behind
success of institutional organization. For
instance, providing quality education to
society facilitates in enhancing brand image
and results in attracting a greater number of
customers.
 Differentiated courses:
Differentiated is basically meant various
courses offered by LSST in order to fulfil
education needs of society and people.
Higher the number of courses, more will be
students getting enrolled for these organised
courses. Therefore, this factor results in
being strength of LSST for future run.
Weaknesses
 Inefficient Human resource
management: With the inappropriate
management the institutional organisation
lack in human resource selection or
management. Human resource plays a
crucial role by performing functions of
business or institutes in order to manage
financial issues.
 Less skilled workforce: With
improper human resource management the
institutional organisation lack in employees
working is not of desired quality. These
unskilled and undesired workforce results in
being the major weakness of LSST as
human resource is present in every phase of
business operations.
Opportunity
 Improvised Human resource with
effective HRM: This aspect of weakness
also allows a better business opportunity
with improvisation in human resource and
management. With efficient human resource
carrying out operations and activities it will
results in enhancing overall productivity of
institutional organisation.
 Growth and expansion: Increasing
overall productivity of operations and
activities of institute provides an
opportunity of further growth and expansion
in education industry. Growth could be
determined by advancement and betterment
of existing products and services provided.
On the other hand, Expansion could be
determined by another branch of
educational institute to be established
(Nissen, and et. al., 2019).
Threats
 Lack behind due to inefficient
management: These issues and situations
could result in providing negative value to
LSST. For instance, inefficient workforce
could result in LSST being lacking behind
from other competitor brands present in the
location. These issues are needed to be
eliminated in order to succeed in long run.
 Competitive Environment:
Education industry is comprised of huge
competitive institutes and universities
indulged in providing education services to
the people/students in society. Furthermore,
these competitors in the market could result
in being a major threat of survival and
success of LSST.
PESTEL Analysis
Political factors

These factors include the factors that are influenced and somewhat controlled by
government authorities. Education industry is majorly supported with government initiatives
towards increasing literacy rate in the society to ensure a bright future. Authorities and
officials of government initiates various efforts in order to promote quality education services
throughout the globe for enhancement of people with efficient education provided to them.
Economic factors
These factors are those that directly influence or impact the economy of the particular
nation or location. Major of these factors includes cost of providing resources, ability to
invest savings, ability to raise funds, etc. These factors are majorly comprised of Land,
labour, and capital to ensure effective and efficient operations and activities of an institutional
organisation.
Social Factors
This type of factors includes society and people living in society which could impact
the entire productivity and functioning. These factors have presence of people, competitors,
organisation, and other social factors. These factors majorly include change in population
negatively or positively, changes to expectancy, demographic changes, etc.
Technological Factors
Technological factors include all the factors and aspects related to technical aspects
which impact the institutional organisation be it positively or negatively. Advancement and
adaptation of new technology is the foremost and primary of these factors affecting or
influencing operations and activities in LSST (Nzabirinda, 2021).
Environmental Factors
These factors are those factors that are majorly concerned with environmental aspects.
As to maintain sustainability, people are now generally aware of environment sustainability
and importance. These factors are waste disposal methods, reduction of green space
activities, etc.
Legal Factors
These factors involve connectivity between government and people indulged in with
determination of ethical as well as unethical practices and activities. These factors have a vast
role and involvement of government authorities coming up with something new. This factor
could impact the university/institution with various adverse effects with determination of new
rules and regulations to be carries out (Qin, 2021).
Recommendations
 Efficient human resource management
The foremost primary recommendation for LSST is to improvise and initiate efforts for
enhancement of human resource and management. Human resource working in an
organisation making up a workforce are the most essential asset owned by organisation
for regulation of desired activities and objectives (Stroh, 2019). For instance, betterment of
HRM could provide institutional organisation with various additional values such as
efficient completion of assigned tasks, improvised management, connectivity among
technology and workforce, etc.
CONCLUSION

From the above assessment report, it could be concluded that LSST is facing HR
issues that could become future threats in the long run. Management frameworks and models
are provided in the above report for better and efficient understanding of various useful
information and insights of LSST. Furthermore, recommendation is provided in order to
overcome the problem effectively and efficiently.

REFERENCES
Books and Journals
Kaslow, F.W. and Friedland, L., 2021. Evaluation and Assessment in Family Business Consulting.
In Consultation to Family Business Enterprises (pp. 39-55). Springer, Cham.
Mears, C., 2020. Business model innovation-a business consulting report for Bianca Spender. Journal
of Asia Entrepreneurship and Sustainability, 16(5), pp.65-104.
Mussina, S.T., Kussainova, A.E. and Mergenova, K.A., 2018. Analysis of the market of consulting
services in the world and in Kazakhstan. In Научные исследования и разработки
2018 (pp. 116-119).
Nissen, V., Füßl, A., Werth, D., Gugler, K. and Neu, C., 2019. On the current state of digital
transformation in the German market for business consulting. In Advances in Consulting
Research (pp. 317-339). Springer, Cham.
Nzabirinda, E., 2021. Impact of Training on the Competitiveness of Human Resource Professionals:
Case Study: London School of Science & Technology (LSST). Available at SSRN 3920286.
Qin, T., Hong, X., Chen, R., Zha, J. and Shen, J., 2021. Evaluating environmental impact of STP
effluents on receiving water in Beijing by the joint use of chemical analysis and
biomonitoring. Science of The Total Environment, 752, p.141942.
Stroh, L.K., 2019. The basic principles of effective consulting. Routledge.