BSBCON801 Business Continuity Management Framework

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Module 8
Term and Year: Term 1 2019
Qualification : BSB60215 Advanced Diploma of Business
Unit Code: BSBCON801
Unit Title: Establish and Review The Business Continuity Management Framework and Strategies
Assessment :
Task 1 Case study and short questions
Task 2 Short questions
Student Name:
Student ID No:
Assessor’s Name: Mr Andrey Loburets
Student Declaration: I declare that this work has been completed by me honestly and with integrity. I understand that the Elite
Education Vocation Institute’s Student Assessment, Reassessment and Repeating Units of Competency Guidelines apply to these
assessment tasks.
Student Name:
Student Signature: Date:
Assessment submission (new) requirements
Please save this file as PDF format (include your name to the filename) before uploading onto Moodle.
Assessment deadlines penalty
It is expected that unless a simple extension, special consideration or disability services adjustment has been granted, candidates
will submit all assessments for a unit of study on the specified due date. If the assessment is completed or submitted within the
period of extension, no academic penalty will be applied to that piece of assessment.
If an extension is either not sought, not granted or is granted but work is submitted after the extended due date, the late submission
of assessment will result in a late penalty fee. For further information, please refer to the Assessment Policy.
Assessment/evidence gathering conditions
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Each assessment component is recorded as either Satisfactory (S) or Not Yet Satisfactory (NYS). A student can only achieve
competency when all assessment components listed under procedures and specifications of the assessment section are
Satisfactory. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYS is
eligible for re-assessment. Should the student fail to submit the assessment, a result outcome of Did Not Submit (DNS) will be
recorded.
Principles of Assessment
Based on Clauses 1.8 – 1.12 from the Australian Standards Quality Assurance’s (ASQA) Standards for Registered Training
Organizations (RTO) 2015, the learner would be assessed based on the following principles:
Fairness - (1) the individual learner’s needs are considered in the assessment process, (2) where appropriate, reasonable
adjustments are applied by the RTO to take into account the individual leaner's needs and, (3) the RTO informs the
learner about the assessment process and provides the learner with the opportunity to challenge the result of the
assessment and be reassessed if necessary.
Flexibility – assessment is flexible to the individual learner by; (1) reflecting the learner’s needs, (2) assessing competencies held
by the learner no matter how or where they have been acquired and, (3) the unit of competency and associated
assessment requirements, and the individual.
Validity – (1) requires that assessment against the unit/s of competency and the associated assessment requirements covers the
broad range of skills and knowledge, (2) assessment of knowledge and skills is integrated with their practical
application, (3) assessment to be based on evidence that demonstrates that a leaner could demonstrate these skills
and knowledge in other similar situations and, (4) judgement of competence is based on evidence of learner
performance that is aligned to the unit/s of competency and associated assessment requirements.
Reliability – evidence presented for assessment is consistently interpreted and assessment results are comparable irrespective of
the assessor conducting the assessment
Rules of Evidence
Validity – the assessor is assured that the learner has the skills, knowledge and attributes, as described in the module or unit of
competency and associated assessment requirements.
Sufficiency – the assessor is assured that the quality, quantity and relevance of the assessment evidence enables a judgement to
be made of a learner’s competency.
Authenticity – the assessor is assured that the evidence presented for assessment is the learner's work. This would mean that any
form of plagiarism or copying of other's work may not be permitted and would be deemed strictly as a ‘Not Yet
Competent' grading.
Currency – the assessor is assured that the assessment evidence demonstrates current competency. This requires the
assessment evidence to be from the present or the very recent past.
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Resources required for this Assessment
 All documents must be created using Microsoft Office suites i.e., MS Word, Excel, PowerPoint
 Upon completion, ensure that you have completed your coversheet details, i.e. your name, student ID and signature. If these
details are not present, the assessment would need to be resubmitted again.
 The document is then required to be converted to PDF and uploaded to the student learning management system for
assessment.
 Refer the notes on eLearning to answer the tasks or any additional material will be provided by Trainer.
Instructions for Students
Please read the following instructions carefully
 This assessment is to be completed according to the instructions given by your assessor.
 Students are allowed to take this assessment home.
 Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided
with feedback on your work within 2 weeks of the assessment due date.
 Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will
be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency.
 If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
 Please refer to the College re-assessment and re-enrolment policy for more information.
Procedures and Specifications of the Assessment
The learner would need to relate to a case study of their choice and address the following:
 Consult with others to establish and implement a business continuity framework and system
 Develop and implement a process to review a business continuity management framework in consultation with others
 Analyse, evaluate and update a business continuity management framework
 Demonstrate leadership and authority for embedding business continuity management into corporate and organisational
levels of a business.
Case study
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Bounce Fitness comprises of four fitness centres where its head office is currently established in Cairns, Queensland. The other
centres are in Brisbane, (Queensland), Sydney, (New South Wales) and Melbourne, (Victoria). The Board of Directors intends that
a new centre will be opened in Perth, (Western Australia).
It was established in 2001 by Margaret House as a single aerobic studio. After two years' membership increases demanded the
small leased centre be expanded and a new facility was built on land purchased by the organization. In 2004 a second centre was
established in leased premises in Brisbane and then Sydney and Melbourne in the subsequent two years.
The Head Office remains in Cairns and a Board of Directors has been established to oversee the function of the business in all of
the centres. Each centre has a Manager, who reports to the CEO in Cairns, and a team of permanently employed fitness instructors
and other casual instructors, all of whom report to the Center Manager. The business is operated on best business practice and
complies with all legislative requirements, local by-laws and is registered with the national body.
Bounce Fitness intends to market its brand through excellence in service and expertise to establish itself as a premier provider of
fitness and wellness in Australia. Much time is invested in training the Center staff to upgrade their professional skills and in
customer service to foster a loyal member base. Classes are innovative and varied with regular changes to routines and activities.
Bounce Fitness has developed choreographed fitness moves with accompanying music which is geared to the varying interests,
needs and goals of the member group. It is intended that all around Australia, gym and fitness centre members will continue to be
enhancing personal performance through classes designed and produced by this business. Classes are coupled with state-of-the-
art fitness equipment to cater to those who prefer resistance training to aerobic workouts. Additional free weights allow for use by
even die-hard lifters.
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All centres are carpeted in areas used for stationary activities, spacious, well-ventilated and air-conditioned to make the
environment as safe and comfortable as possible. They are light and feature wrap-around mirrored walls. The decor was designed
by a Brisbane firm and is updated every three years. There are showers, toilets, lockers.
Each centre features a retail section selling fitness shoes, clothes and other related fitness items. There is a small cafeteria which is
leased to a provider who supplies healthy, low-calorie drinks and light food. Each Center has regularly scheduled aerobic classes
ranging from high intensity to low intensity. The scheduling is left to each Center but must sustain a minimum average of twelve in
each class for them to continue to be held. The style of classes changes as new methods is developed to sustain interest and
provide variety.
Circuit classes are also scheduled for groups who move in a circuitous rotation around the different resistance equipment
sequentially as instructed by the Instructor. They are required to complete interval aerobic exercises during the completion of a
class to enhance the value of the workout.
Very low-intensity classes are also held in aged care facilities to keep residents active and incorporate light weights to keep them
healthy. This exercise contributes to the physical and mental health of participants as well as providing an interest in their day.
Special classes are held in high schools for senior students, sheltered workshops and other special situations as requested and are
operated at minimal or no cost as a community service.
Funding is primarily from memberships. Memberships are sold on one, three, six and twelve-monthly bases on a decreasing fee
scale. Casual members are welcome, but the daily rate is a premium one.
Each Center sells memberships to 120%. This means that at peak times it could be quite crowded, but experience demonstrates
that there is a maximum of 80% usage.
The retail arm of the business accounts for about 30% of the takings from each centre. The strategic plan for retail is set to increase
investment in sales this year to 35%. Each Center will be given a budget to develop and implement a sales and marketing plan to
trial. The most successful may be implemented nationally and will attract an incentive for the most successful Center.
The catering facilities are currently leased to private operators, and this is reconsidered during each annual planning session by the
Board, which produces 5% of the income, less than the rent off-set.
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Task 1
1. Demonstrate clear sponsorship, responsibility and accountability for the organization by consulting with others to
establish a governance structure for business continuity management framework in line with its business
requirements.
Demonstration/ observation checklist
Candidate’s name
Assessor’s name Mr Andrey Loburets
Work activity Meeting to propose a business continuity plan for the organization
Date
Venue
Attendance
CEO Margaret House
General Managers
Marketing Kath Jones
Finance Steve Brinkley
Human Resources Laura Irish
Centre Managers
Cairns Paul Thomas
Brisbane Ellie Tolle
Sydney Jacinta Scotts
Melbourne John Hyatt
BCM Manager (type your name)
Consultant/ expert Mr Andrey Loburets
Absence with apologies N/A
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Welcome note
Business Continuity Management Plan and application of the framework
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a. Company details
Name of the company Bounce Fitness
Company
background
Bounce Fitness is encompassing of four business centre and headquartered in Cairns,
Queensland. That was established in 2001 by Margaret house with the intervention of a
single aerobic studio. After two years’ business was expanded and introduced new
infrastructure and services. Different branches of the centre are located in Brisbane,
Sydney and Melbourne.
Company
performance
The company is performing well and expanding the business by the years are passing. The
company had made changes in the services by the time had passed. They had introduced
new choreographers and equipment’s to expand customer services.
b. Document administration
Version 1.0
Status Draft
Next review Next month
Document owner
(Student’s name)
Role BCM Manager
Signature
Date
Scope of a BCP
In the current time, all the branches are successful in term of growth and development. The
risks are inevitable but the company had implemented the business continuity planning to
reduce the probability of risk.
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c. Glossary
Business Continuity
Planning
To prevent the risk management company had implemented some strategies in which they
had majorly focused on to provide safety and security to the customers.
Business Continuity
Plan
The planning had started by expanding the business. This approach included the expansion of
branches as well as customers support and involvement. They also executed some technical
and advanced security changes.
Business Impact
Analysis
The higher authority made some analysis of the current work performance of the company.
This helped to a made understanding about basic needs and challenges of the company.
Key business
activities
The key business activities include effective marketing to expand the business and technical
and advanced equipment management to achieve customer values.
Recovery Time
Objective (RTO)
The major challenge for fitness centre relates to their services while the peak time. The
recovery plan had executed by the company and it talks the time of 15-20 days to get the
results.
Resources
Major resources of the fitness centre are their customer who will take services and give their
feedback and responses. The other necessary resources which help to connect the customers
are equipment’s, luxury, space and flexible timings of the centre.
Risk management
That has been analysed that security is a major concern in the context of the current trends of
the centre. The higher authority had implemented the risk management approaches to reduce
the probability of failure.
d. Explain how the Plan-Do-Check-Act (PDCA)
PLAN
(Establish)
The company had made a plan which focuses on the modify the equipment and security
checks of different fitness centres. Advanced fitness ideas will help customers and make them
comfortable.
DO
(Implement and
operate)
To achieve and accomplish the plan this is necessary to implement the plan in the right
manner. One team had been allotted the work to do and determined all the needed
requirements.
CHECK
(Monitor and review)
After implementing the plan further step indicates towards analysing and chacking the
development. This analysis is necessary to achieve the desired goals from the planning.
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model as
a
ACT
(Maintain and
improve)
Further step indicates to execute the plan in the real world and this requires to implement the
changes whenever it is required.
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2. Provide a summary on actions taken to reduce or eliminate the likelihood or effects of a disruptive event, as well as
developing capabilities to ensure effective response and recovery (refer to Business Continuity Management Framework
2014-18 on building organizational resilience).
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