Business Operations: PESTLE Analysis, Customer Service and Profiling

This report provides an introduction to business operations, differentiating between public and private sectors with examples like Unilever, TESCO, JCB, and NIKE. It outlines organizational structures prevalent in the UK, including functional and divisional structures. The report also delves into PESTLE analysis, examining political and economic factors relevant to the UK, and discusses the impact of customer service on organizational growth, using TESCO as a case study. Furthermore, it highlights the advantages of consumer profiling for companies like TESCO. The report emphasizes the importance of understanding sector policies and organizational structures for successful business operations. It concludes with references to relevant books and journals that support the analysis. The report offers a concise overview of key business concepts and their practical applications.