Business Operations: Sector Analysis, Customer Service Impact Report

This report provides an overview of business operations, examining the differences between public and private sectors, and various business structures such as functional and divisional structures. It explores how external affairs, like political factors and regulations, impact business functioning, particularly in multinational companies. The report emphasizes the significance of customer service, highlighting its direct impact on an organization's success and profitability. It also discusses the benefits of customer profiling in understanding customer needs and increasing loyalty. The conclusion summarizes the key takeaways, reinforcing the importance of these elements in achieving business goals. The report uses references to support its findings, emphasizing the dynamic nature of business in the modern world.

HOW BUSINESS OPERATES

TABLE OF CONTENTTABLE OF CONTENT
• Introduction
• The different types of business organizations in public and private sector
• Different kinds of business structures which are followed by the business
organization
• How external affairs effects the functioning of the business
• What is the impact of customer services on success of the business
• What are the benefits of customer Profiling
• Conclusion
• Referenceses

INTRODUCTIONINTRODUCTION
• Business is the commercial activity
which was performed by the
entrepreneurs to make money with the
help of producing, selling or buying
the goods and services. These are those
activities which are done by them in
order to attain the profits.

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The different types of business
organizations in public and
private sector
• Public Sector: These kinds of the
organizations are owned and governed by
government authorities. These kinds of
organizations are working for the benefits of
the society. These firms raised their funds
from the amount of taxes which are collected
by the government.

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• Private sector: These kinds of organizations
which are governed by the private
individuals. It is also called as the citizen
sector which helps the individuals who
owned by themselves where they are
working to earn profits by selling their goods
and services to their targeted customers.

Different kinds of business
structures which are followed
by the business organisation
• Functional Structure: In this kind of
business structure the employees use to
bifurcate the departments according to
their functions so that they can work
together and got the efficient results from
their working.

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• Divisional Structure: When the
organisations are dividing their groups
into each divisions so that they can
perform their functions in an effective
manner (Ho and Tan, 2017). It is useful
structure because the failure of one
division does not harm the working of
the other division.

HOW EXTERNAL AFFAIRS
EFFECTS THE FUNCTIONING OF
THE BUSINESS
• Political Factor: It is the multi national company which is situated over the
seas. And to regulate in different countries the company has to follow different
kinds of laws which are applicable in all those countries in order to serve their
products in that territory. Due to Brexit the company has to follow the new
regulations which has an impact on their sales.

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WHAT IS THE IMPACT OF
CUSTOMER SERVICES ON
SUCCESS OF THE BUSINESS
• Customers are the backbone of the organisation. They are the one through
which the company can attain their targets and enjoys the profits. The emotions
of the customers helps in the growth of the organisation as the happy one will
enhance the sales of the products and services and the unsatisfied customer’s
will decreases the sale of the enterprise.

What are the benefits of
customer Profiling.
• Customers are the lifeline of the business. Customer profiling means the needs
and wants of the customers which are being identified by the company in order
to satisfy them with their products and services (Tardieu and et. al., 2020). It
helps to identify the customers and helps in increasing the loyalty of the
customers.