Business Operations and Customer Service: Tasks 1 & 5 Report Analysis

This report provides an overview of business operations, focusing on both private and public sectors within the UK. It details the characteristics of each sector, including sole proprietorships, partnerships, and limited liability companies in the private sector, and departmental undertakings and government companies in the public sector. The report also explains various organizational structures such as hierarchical, functional, and matrix structures, along with their justifications. Furthermore, it analyzes the impact of businesses like Tesco at local, national, and international levels, considering aspects like employment and socio-economic growth. The report also delves into the importance of customer service, highlighting its benefits such as enhancing customer loyalty and providing a competitive edge, while also discussing the advantages of customer profiling in market analysis and expansion. Finally, the report emphasizes the importance of choosing the most suitable organizational structure for a business.

How Businesses
Operate
TASK 1 & 5

Table of Contents
Introduction
Task 1
Task 5
Conclusion
References

Introduction
Business is referred to an activity which is undertaken with an attempt to achieve
suitable economic outcomes. This takes into consideration selling of goods and
services in exchange for money.

Task 1
Description of types of businesses found in public and private sectors in UK
Private businesses are basically the business venture who are operated by private
people. The commerce activities which are carried out in this sector carry an
intention of earning higher profits.

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The types of businesses which are covered under private sector are as follows:
Sole proprietorship
Partnerships
Limited liability companies

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Public Company are the businesses that generally owned and managed by the
government so that adequate services are offered to people. The businesses which
are carried out in this sector are as follows:
Departmental undertakings
Government companies

Explaining different structures within UK
Organisational structure in a business defines the manner in which roles and responsibilities are
shared amongst different employees. . It is helpful in determining the manner in which flow of
information that will take place in an organisation.
Below is the description of the three types of organizational structure along with their justification.
Hierarchical organizational structure
Functional organizational structure
Matrix organizational structure

Identifying impact of a business on local, national and
international level
The business which has been considered for this section of the project is Tesco. It
is a renowned retailer operating through the world. Below is the impact of this
business at local, national and international level.
Level Impact
Local Level Employment
National Level Socio-economic growth of people
International Level Restoring Balance of payment and
enhancing foreign exchange reserve of
the country.

Task 5

Impact of customer service on business success
Below mentioned are some of the benefits which are offered through appropriate
customer service.
 The primary benefit which is offered by customer services is that it helps in
enhancing goodwill and loyalty of a customer towards a business. The repetitive
sales and good reputation will be helpful in higher business growth.
 Resolution of grievances is the another major cause of success which could only be
fulfilled by a capable customer service team.

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Proactive customer service team will be able to handle the queries of customers
in an appropriate and rapid manner. It has been identified that faster resolution of
queries contributes to probabilities of attaining higher business success.
Customer services when used strategically can be helpful in developing a
competitive edge in the market. This development of edge will be helpful in
achieving higher sales in terms of volume and positive word of mouth. All such
factors will assure that business success is achieved.

Benefits of customer profiling to a business
Some of the benefits of customer profiling to a business are as follows:
The initial benefit which has been derived through customer profiling is that it
helps in capitalizing potential of the market which are untouched by the business.
The analyses of market and their understanding their dynamics will be helpful in
generating higher sales for the business.

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Customer profiling is helpful in improving the manner through which customer segments are
targeted and marketed. This approach helps in refining the manner in which marketing
activities are carried out which ultimately results in improving the response rate of business.
Market expansion is one the major benefit which is derived out of suitable as through
appropriate customer profiling a business can possess all the necessary information relating to
the target market. The identification and targeting of right customer segment will make sure
business goals are fulfilled.

Conclusion
It can be concluded from the above presentation that private and public sector
works for their own individual motives. A private organisation works to enhance
profit whereas a public business works to render ideal public service. A business
can take into consideration different organisation structures such as functional,
matrix and flat therefore it is essential for the business to choose the one that is
most suited.

References
Clinton, L. and Whisnant, R., 2019. Business model innovations for sustainability.
In Managing Sustainable Business (pp. 463-503). Springer, Dordrecht.
Sun, Z., Strang, K. and Firmin, S., 2017. Business analytics-based enterprise
information systems. Journal of Computer Information Systems, 57(2), pp.169-178.
Fjeldstad, Ø.D. and Snow, C.C., 2018. Business models and organization
design. Long Range Planning, 51(1), pp.32-39.