Business Organizations and Customer Service Report: Task 1 & 5

This report provides an overview of business operations, focusing on Task 1 and Task 5. It begins with an introduction to business and its operational aspects, highlighting the goal of generating revenue by selling products and services to targeted customers. The report then delves into the different types of business organizations, differentiating between public and private sectors, with examples of each. It explores various business structures, such as divisional and functional structures, and how external affairs, like political factors, affect business functioning. Furthermore, the report examines the impact of customer service on business success, emphasizing the importance of customers in the organization's lifecycle and the benefits of customer profiling. The conclusion summarizes the key points, emphasizing the role of businesses in economic development and the importance of both public and private organizations. The report also includes references to support the analysis and findings.

HOW BUSINESS
OPERATES
TASK-1 & TASK-5

TABLE OF CONTENTTABLE OF CONTENT
• Introduction
• The different types of business organizations in public and private sector
• Different kinds of business structures which are followed by the business organization
• How external affairs effects the functioning of the business
• What is the impact of customer services on success of the business
• What are the benefits of customer Profiling
• Conclusion
• Referenceses

INTRODUCTIONINTRODUCTION
• Business is an activity which helps the individuals to attain
their desires goals by selling their products and services to
the targeted customers. These kinds of activities are done
to generate revenue from it. Business operations means the
functions by which the entrepreneurs operate their
business so that they can accomplish their targets

TASK-1TASK-1

The different types of business
organizations in public and
private sector
• Private sector: These organisations are also
called as citizen sector because they are owned
and run by the individual (Gadellaa, 2017)s.
These organisation has to follow the rules and
regulations which are formed by the government
and other legislative bodies. For example: new
look, Marks and Spencer, Tesco PLC and many
more.

CONTD…CONTD…
• Public Sector: It is the sector of industry
which regulated by the government. They
are working for the benefits of society. The
funds raised in these industry are from the
taxes which are paid by the people. For
examples: Government Communication
Headquarters (GCHQ), Government Legal
Services and many more.

Different kinds of business
structures which are followed by
the business organisation
• Divisional Structure: In this structure the
company is divided into different groups
according to their working which is useful in
order to perform their functions in an better
way (Gheribi and Ejsmont, 2018). In this all the
parts of the organisation work together and
support each other so that they can attain the
common goals of the company.

CONTD…CONTD…
• Functional Structure: in this kind of
structure the employer use to divide their
workforce according to their department.
In this same department same functions
are pu into the same group so that they
can work more efficiently and resulted in
the grwoth of the organisation.

HOW EXTERNAL AFFAIRS
EFFECTS THE FUNCTIONING OF
THE BUSINESS
• Political Factor: Tesco plc is operating in more
than 112 countries. It is the factor which determine
the changes in laws, rate of taxes, economic
conditions of the countries where the organisation is
operating and many other things. For example:
when the company changes in the rate of taxes.

TASK-5TASK-5

WHAT IS THE IMPACT OF
CUSTOMER SERVICES ON
SUCCESS OF THE BUSINESS
• Customers are the backbone of the organisation. As they play a major role in
life cycle of the organisation. The views of the customers are important in the
growth of the company. When the customers have a positive attitude towards
the brand this will enhance the sale of the products. When the customers have a
negative image towards the brand this will leads to the decreasing I the sale of
the company which resulted in the loss.

What are the benefits of
customer Profiling.
• Customers plays an significant role in the development of the company.
Customer profiling refers to the needs and wants of the customers so that the
company can satisfy their clients in order to full fill the requirements of the
company. It helps the customers to identify and increase the loyalty of the
clients.