HND Business Decision Making, Unit 6: Task 3.3 - Data Analysis Project

This assignment solution focuses on Business Decision Making, specifically Task 3.3, and analyzes customer satisfaction and business performance for Balti Palace restaurant. The project includes an introduction, objective, and a detailed explanation of research methodologies used to gather customer reviews. The solution presents data using a pie chart and a trend line, illustrating customer satisfaction levels and sales/profit trends over the years. The findings highlight customer satisfaction and the fluctuating nature of research results, leading to suggestions for improvement, such as enhanced online support and staff training. The conclusion emphasizes the importance of data-driven decision-making in business, supported by relevant references to academic literature. The assignment aims to demonstrate an understanding of data analysis techniques and their application in a business context.

Business Decision Making
TASK 3.3

Covered content
• Introduction
• Objective
• Research Methodologies
• Pie-chart
• Trend line
• Findings
• Suggestion
• Conclusion
• References

Introduction
Business decision is the most important aspect of any
business entity that are required to make appropriate decision
regarding growth and development of business.

Objective
The main objective of this presentation is to know about
customers reactions and their satisfaction regarding Balti
palace restaurant.

Research methodologies
• Customers review are collected by conduction appropriate
research.
• It is done to overcome literature gap.
• Sample size are collected from selected number of groups.
• A well planned research structure is being deigned
regarding Balti palace restaurant.

Pie-chart
Weak Number of customers Satisfied
customers
1st 16 13
2nd 20 18
3rd 15 12
4th 17 15
5th 14 10
Total 100 68

Continue..
16
20
15
17
14
100
1st
2nd
3rd
4th
5th
Total

Trend line
Year Sales
(£)
Profit
2017 132540 52256
2018 200254 58450
2019 224500 62000
2020 250000 65450

Continue..
1 2 3 4
0
50000
100000
150000
200000
250000
300000
132540
200254
224500
250000
52256 58450 62000 65450
Year
Sales
(£)
Linear (
Sales (£))
Profit
Linear ( Profit )

Findings
• Most number of customer are satisfied with the services
and cuisine of Balti palace .
• From regular week research the results are fluctuating.
• The research are more appropriate and positive.

Suggestion
• More online support are provided to the customer.
• Appointment of well trained staff are done by restaurant
authority so that best results are achieved.

Conclusion
Under this presentation it has been concluded that business
decision are most crucial part of any business. Research are
done to make proper results with using proper graphs and
charts and other decision making tools.