Business Decision Making Report

The report on business decision making at UKCBC College outlines various data collection methods, analyzes student satisfaction, and presents findings on the effectiveness of college services. It includes a detailed examination of primary and secondary data collection techniques, data analysis using statistical methods, and graphical presentations to support conclusions. The report emphasizes the importance of effective decision-making tools in enhancing the quality of educational services and student experiences.

BUSINESS DECISION
MAKING

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Create and provide the plan for primary and secondary data collection for UKCBC college
.....................................................................................................................................................1
1.2 Survey methods and sampling frame....................................................................................4
1.3 Questionnaire to collect data related to students' views on quality services of UKCBC......5
TASK 2............................................................................................................................................9
2.1 Data collection......................................................................................................................9
2.2 Data analysis.......................................................................................................................10
2.3 Data analyzing using dispersion method.............................................................................11
2.4 Quartiles, percentiles and correlation coefficient coefficient for data analysis..................12
TASK 3..........................................................................................................................................14
3.1 Graphical presentation to draw valid conclusion................................................................14
3.2 Trend lines for forecasting for specified business information...........................................24
3.3 Business presentation techniques........................................................................................25
3.4 Business report....................................................................................................................25
TASK 4..........................................................................................................................................27
4.1 Information processing tools...............................................................................................27
4.2 Project plan and critical path method..................................................................................28
4.3 Financial tools for decision making....................................................................................29
CONCLUSION..............................................................................................................................32
REFERENCE.................................................................................................................................33

Illustration Index
Illustration 1: UKCBC performance................................................................................................3

INTRODUCTION
Decision making process is essential to operate any business organization effectively. In
this regard, decisions are made to reach out set target and preparing planning for effectiveness of
entity. The present report is based on understanding different decision making tools for UKCBC
(UK College of Business and Computing), in which organization is to be reviewed by Quality
Assurance Agency (QAA). Therefore, planning procedure for preparing report through collecting
data regarding students' views on college's performance is to be described. Moreover, survey
method including sampling frame can be identified through this assignment. In addition to this,
different evaluations related to data measurement with attractive presentation is to be understood.
However, investment appraisal techniques for choosing best project plan is to expressed. Hence,
students are able to understand business decision making tools and several methods for college's
effective reviews through this report.
TASK 1
1.1 Create and provide the plan for primary and secondary data collection for UKCBC college
Data collection through primary and secondary methods are different form each other for
gathering information and analyzing customers' views on business operations. However, plans
and various methods of both collection tools can be described as:-
Primary data collection:- Under this system, information are collected at first time
therefore current market position of entity is achieved (Davis and et.al., 2014). In accordance to
this, several primary data collection methods are consider as:-
Methods of collecting primary data Conducting Interview:- In this process, face to face interview is conducted for which
interviewer asks question as well discusses to interviewee related to business operations.
However, on the basis of this, various ideas are created for decision making and operating
future business activities.
 Survey method:- Through this primary data collection method, researcher prepares
questionnaire that consists of a list of different questions related to business performance.
Varieties of views and opinions are created regarding qualitative services of entity
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(Deutsch and et.al., 2016). Moreover, by conducting survey actual market position of
firm and product services are obtained.
Thus, primary data collection is a method for collecting different information related to
market position. However, these collected data is not related with past behavior and future
intentions (García. and Conde, M.Á., 2014.). Hence, on the basis of recent market position,
further strategies are prepared for implementation and enhancing quality services of entity.
Secondary data collection:- In this collection method, data are gathered through ready
and material that presents business performance. On behalf of analyzing these information,
forecasting and decision making is done to operate business activities in future time. Therefore,
secondary data collection plan can be expressed as below:-
Methods of collecting secondary information Analyzing business reports:- Under this system, manager of organization recognizes
business performance tools that presents quality services and performance of entity.
However, financial and non-monetary components (For example; balance sheet, income
statement, performance reports and so on) are identified therefore future decision making
process is proceed (Goodman, Cryder and Cheema, 2013).
 Government publications:- Collecting information through government publications as
articles, news create customer and recent market trend. Therefore, on the basis of this
analysis, different ideas are generated for further business operations at high level.
Through this tool, organization can make place in market as well effective social
awareness can be gained towards goods and services supplied by entity (Hu and et.al.,
2015).
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Interpretation: As per analysing collected data UKCBC in terms of time associated with
entity in years. It is gained that it has increased its profitability and students' satisfaction at higher
level from last 7 to above years. Therefore, it can forecast that in future time, it can improve its
performance at higher level as well will be able to increasing number of students for college.
For conducting survey, resources, fund and time are presented for decision making
process for UKCBC. In this regard, presented tools can be expressed as:-
Resources Physical resources:
 Preparing questionnaire
 Conducting survey
 Asking questions to students of UKCBC
 Analysing their views and further making decision
regarding effectiveness.
Financial resources:
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Illustration 1: UKCBC performance
(Source: UKCBC performance, 2016)

 Fund allocation
 Setting price for conducting research and further
operations.
 Analyzing financial statements to gain economic
position of UKCBC.
Human resources:
 Collecting students' vies on faculty services and cmpus
facilities
 Analyzing satisfaction level of students and faculties
with college activities
 Organizing development program as per performance
evaluation.
Time Near about 1 month.
Location College campus
1.2 Survey methods and sampling frame
Survey methods:- Survey is defined as a process to analyse current market position of
entity and its performance. For this purpose, students of UKCBC are gained regarding
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organisation's facilities and their satisfaction level. However, their views on facilities of college
entity including campus, canteen, study and so on are identified. On the basis of collecting their
views, further implementations are created for increasing their satisfaction level with services
provided by college. Thus, survey method is a technique that is useful for collecting data and
presenting market position of organization. Under this process system, various tools and
techniques are recognized for generating different kinds of views which leads to prepare report
and operating business activities efficiently (Lewis, 2015). Therefore, under survey method,
research asks questions door to door and also conducts face to face interview to collect
information and gaining knowledge related to effective market position. It is primary data
collection method for gathering information through face to face interview and different kinds of
tools and techniques. However, survey methods are as:- Interview:- By conducting face to face interview, interaction with each student is done
appropriately. In this process, quality services as well ideas are created for effectiveness
of UKCBC. Sample survey/ questionnaire:- In this process, researcher prepares questionnaire
consists of a list of questions. Further, he chooses respondents randomly and asks
questions to them. Thereby, different views and opinions are obtained for which
organization's effectiveness can be achieved. For present research, analyst selects 20
students from different campuses to emerge ideas to increase efficiency of college entity. Sampling:In sampling method, analysts uses different techniques as simple, cluster,
random sampling method and so on. Therefore, he selects respondents in alternative or
simple forms. While, in random sampling method, researcher chooses respondents
randomly (Mitchell and et.al., 2016). Therefore, through this process system, different
views are collected that remains helpful for further business operations.
 Systematic and random sample method: In systematic survey method, respondents are
selected in a systematic order to conducting survey. While, for random sample survey,
respondents are selected in irregular manner as well unsystematic form. Thus, for the
current research project, researcher is to use random sample survey for asking questions
to 20 students of UKCBC.
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As per the given case scenario, UKCBC is to be reviewed by QAA in further months
therefore, it is trying to analyze students views on college performance. However, analyst
prepares questionnaire that is a list of several questions related to entity's performance. In this
process, he chooses 60 students randomly and further collects data in systematic manner (Montes
and Jorge, 2015). Therefore, sampling framework is related to selecting respondents and asking
questions that presents varieties of opinions. In addition to this, by using this method, several
ideas are created for further operations.
1.3 Questionnaire to collect data related to students' views on quality services of UKCBC
Questionnaire is consists of list of different questions regarding services provided by
organisation and collecting respondents' views on its performance. Questionnaire is a research
instrument that is consists of a series questions to collect information related to college's
performance. In this regard, analyst asks following questions to students of UKCBC that
generates different views on entity's quality services.
Types of questionnaire: It is of several kinds for conducting survey presented in forms
like; face to face questioning and questioning via open end and fixed response questionnaire.
Including this, questions are also asked in the form of online survey like; mail and using social
networking sites and so on.
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Importance of questionnaire:- It is comprises a list of questions related to quality
services of business organization. In this process, researcher prepares questionnaire and asks
questions to respondents related to business activities. However, it usefulness can be understood
as below:-
 Helpful to achieve current position of organization and its faculties' teaching services.
 Students' views are obtained on college performance.
 Generates different ideas related to quality services and improvements in them.
 Actual environment of entity is gained by which further implementation can be achieved
for positive and friendly atmosphere (Montes and Jorge, 2015).
Therefore, researcher asks following questions to selected 60 students to analyse their views as:-
Name:
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Age:
Q.1 What is your age group?
 15-25
 26-35
 36-50
 Above 50 years
Q.2 In your opinion, does UKCBC provide proper information related to college courses?
 Yes
 No
Q.3 Comment on services and facilities provided by UKCBC.
 Effective
 Satisfactory
 Neutral
 Ineffective
Q.4 How about lecturers behaviour within college campus?
 Supportive
 very supportive
 Neutral
 Unhelpful
Q.5 In which of the following services are most attractive to present UKCBC effectiveness?
 Teaching manner
 Friendly and developing environment
 Supportive lecturers
Q.6 According to this, UKCBC makes vital contribution in the growth and development of
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students in terms of both physical as well as mental?
 Yes
 No
Q. 7 Is UKCBC helpful for physical and mental development of all students?
 Effective
 Satisfactory
 Ineffective
Q.8 Are you agree with, “UKBC provides satisfactory college campus and creating friendly
environment.”
 Agree
 Strongly agree
 Disagree
 Strongly disagree.
Q.9 In your opinion, does UKCBC organizes additional facilities for development of all
students?
 Agree
 Strongly agree
 Neutral
 Disagree
 Strongly disagree.
Q.1 0 Is UKCBC is able to satisfy you with its services?
 Yes
 No
Q.11 Do you recommend your friends and family members for UKCBC quality services?
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