Team Training Effectiveness, Communication Analysis, and Strategy

This assignment solution addresses various aspects of business development, including team training methodologies, communication flow analysis, and strategic recommendations for organizational improvement. It evaluates the effectiveness of interactive training, the role of a coach in team decision-making, and the importance of communication feedback loops within an organization. The solution identifies potential gaps in communication, such as delays in processing feedback, and suggests improvements to ensure information reaches customers promptly. Furthermore, it provides recommendations for sustainability, knowledge management, and strategies for turning negative customer responses into positive experiences. The assignment also touches on change management, documentation practices, and continuous improvement processes, highlighting the importance of teamwork, effective communication, and customer satisfaction. The document concludes by emphasizing the significance of reports and records in addressing future issues and outlines the roles of various stakeholders in the decision-making process.

Question 1
a) The best approach to training the teams is the interactive training1. Interactive
training enables the members of the group to discuss matters together, and the knowledge
or skills of any members has, he or she can share with others. Therefore, weakness and
strength are quickly established.
b) No, the coach of any given team should make the final decision. The coach leading
has more skills than the rest of members, and therefore the decision-making
responsibility should rest on him or her.
c) Yes, assistance from the coach in any team is inevitable2. It motivates the members
of the group to ensure that the objective of the team is met. A coach of the team can help
during training in various ways. For instance, reviewing the aim of the exercise by the
members before practice. Preview allows members to come having in mind what should
be achieved after the training. The second way is motivating the members through
providing what the instruction may require, without the members purchasing with their
own money. The action brings inclusivity. Lastly, is to create time with the members and
discuss any upcoming issue. It enables the members to share ideas they may not feel free
to discuss at their own.
1 Dale, B. (2015). Total quality management. John Wiley & Sons, Ltd.
2 Joseph, C. (2015). The disadvantages of teamwork in the workplace. Demand Media

Question 2
a) The communication flow chart
What seems to be missing in the flow chart is the sending of the feedback by the picking
department to both the administrative department and the customer to ascertain whether the
information has been received or not. The missing requirements in the flow-chart lead to certain
gaps during communication. For instance, delay in processing the feedback
Question 3
Administrative
Department
Picking
Department Customer

b) When assessing the things that may cause information to delay or not to reach the
customers, the central part that should be considered is the picking department3. The items that
should be found include, whether the picking department sent an email to customer furthering
the start of shipping. Secondly is whether the communication system in the picking department is
functioning correctly and lastly, the network availability. The network connectivity affects
communication. Some areas may have low coverage causing a delay in message delivery.
c) A competent coach is the one who leads the team members correctly and achieves the set
objective of the team. In order to help the team members to understand the communication
process, the following can be applied:
I. Always stay positive. Being positive will show the members that anything is possible.
II. Aim at what you have put in place, that is, aim at correcting the network.
III. Create a good relationship with the members of the team to enable them to understand the
target faster.
3 Hong, L., Fu, C., Wu, J., & Frias-Martinez, V. (2018). Information Needs and
Communication Gaps between Citizens and Local Governments Online during
Natural Disasters. Information Systems Frontiers, 1-13.

Sustainability recommendation Knowledge recommendation
The organization can maintain its presence in
the international market through licensing
itself, merging with the already existing
company. The partnership will provide the
more natural way to meet the company’s
goal4.
From the list of companies available near and
are already working on the international
market, the process and connection are more
straightforward to achieve the sustainability.
The easiest way of doing this is making
suppliers aware of the required expectation of
the company.
The organization can create supply code and
send to the suppliers
Meeting product demand is possible through
promotions and price reduction.
The company to research on the market and
create an effective product promotion on the
product.
4 Baumgartner, R. J., & Rauter, R. (2017). Strategic perspectives of corporate
sustainability management to develop a sustainable organization. Journal of
Cleaner Production, 140, 81-92.

a) The main reason for making the recommendation is to help the organization to meet its
objective and maintain itself in the market.
b) For the above guidance to be achieved, the company should continue research on the market
and establish whether the approaches are still the best.
Question 3
a) The easiest way to turn a negative response to positive is through responding to the
customer now and then. Another way is monitoring the performance of the product.
b) You can use surveys to measure customer satisfaction and secondly is checking whether the
customer comes back to purchase the product.
c) The strategy for communicating the above to concerned parties is through creating
awareness that there is issue-requiring solution.
Question 4
a) For the changes to be successful there must be communication between each stakeholder.
Secondly, according to Kotter’s, the recommendation should be prioritized.
b) The communication flow chart
Coach Team members Customers

Question 5
a) The safest document should be a memo that keeps reminding the team members on what to.
Another outstanding record is the report of the findings of the survey done to customers.
b) In this case, a description is more helpful because it outlines and gives recommendations on
the challenges.
c) The areas, which are vital, are the method of communication between the members.
Correspondence should be improved to avoid more mistakes. Secondly, cooperative on of the
members of the planning team should develop.
Part 2 questions
1. Continuous improvement involves evaluation of now and then. The organization changes it
tack ticks every day to achieve the best.
2. Knowledge management system helps the organization in retrieving unknown ideas. These
ideas help in day-to-day decision-making.
3. i) Through maintaining focus and communicating effectively.
ii) Through risk avoidance.
iii) Keenly checking on the cause
iv) Through proper assignment of activities

v) By digitalizing the business.
4. Waste management hierarchy gives a procedure on how to avoid waste and achieve
proper recycling5.
5. The team uses reports and records because they are easy to retrieve.
Part 3 questions
1. Teamwork can be achieved through motivation and support from the coach. The members
will not fear responsibilities if there is openness.
2. The communication should be peer to peer to get instant feedback.
3. The gaps in communication should be addressed through establishing the root of the gap.
4. I) the desired performance level is of high quality on each member.
ii) The things to be achieved is customer satisfaction in each case.
iii) The measure of performance is done through continuous evaluation.
5. Rewards to the team comprise of job promotion and salary increment.
6. The best decision-making process is the extensive decision-making process since it results in
quality decisions
5 Eriksson, M., Strid, I., & Hansson, P. A. (2015). Carbon footprint of food waste
management options in the waste hierarchy–a Swedish case study. Journal of
Cleaner Production, 93, 115-125.

7. Direct communication
8. The stakeholders are the customers, suppliers and the managers since they are affected by
decisions made by the team.
9. Continuous evaluation is the best method to check for improvement.
10. The gaps should be addressed by knowing the sources, after which implantation is done
and the survey taken to ensure the matter is corrected.
11. In order to capitalize new opportunities, a vision is created that focuses on what may be
needed in future6.
12. The use of survey, the customer’s response gives a good indication.
1. The communication flow chart
6 Tong, W., Jia, M., Zhu, P., Chloma, A. M., Bakouline, M. G., & Kreindeline, V.
B. (2014). U.S. Patent No. 8,705,659. Washin gton, DC: U.S. Patent and
Trademark Office.
Team leader
Team members Customers

2. The records kept in the company help in addressing the improvement plan. How
company was provides way in which future issue can be addressed.
List of references

Baumgartner, R. J., & Rauter, R. (2017). Strategic perspectives of corporate sustainability
management to develop a sustainable organization. Journal of Cleaner
Production, 140, 81-92.
Dale, B. (2015). Total quality management. John Wiley & Sons, Ltd.
Eriksson, M., Strid, I., & Hansson, P. A. (2015). Carbon footprint of food waste
management options in the waste hierarchy–a Swedish case study. Journal of
Cleaner Production, 93, 115-125.
Hong, L., Fu, C., Wu, J., & Frias-Martinez, V. (2018). Information Needs and
Communication Gaps between Citizens and Local Governments Online during
Natural Disasters. Information Systems Frontiers, 1-13.
Joseph, C. (2015). The disadvantages of teamwork in the workplace. Demand Media.
Tong, W., Jia, M., Zhu, P., Chloma, A. M., Bakouline, M. G., & Kreindeline, V. B.
(2014). U.S. Patent No. 8,705,659. Washington, DC: U.S. Patent and Trademark
Office.