Contract Building Report: Business Development Strategies

This report focuses on contract building and business development strategies, addressing issues in customer service and staff performance. It begins with an email draft addressing customer dissatisfaction due to service quality and proposes a meeting to discuss staff development. The report then outlines a communication plan, emphasizing the need for improved interpersonal skills and clear communication of organizational goals. It identifies performance issues, suggesting training programs and performance evaluations to enhance employee skills and ensure profit maximization. The report highlights the importance of employee development, clear communication, and strategic planning to improve overall business performance and customer satisfaction. It analyzes the current service quality, customer complaints, and the need for improved staff training and development to achieve better business outcomes and customer satisfaction.

Running head: CONTRACT BUILDING
Contract Building with the Company
Name of the Student
Student ID
Name of University
Author Note

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Part 1: Email writing
To: Date:
Cc:
Subject:
Dear Ma’am,
This is to bring to your kind concern that we have gone through the issues that you have
portrayed during the visit to the clients’ places. One of the most significant and dire issues is
that there is a lack of proficiency in service provision to the customers thus making them
dissatisfied with the company. Having identified the issues, I have therefore set a series of
recommendations by which we can actually get rid of the problems and we can regain the
market reputation. I, therefore look forward to hold a meeting with you so that we can discuss
about the problems and the possible outcome of those problems. I have identified a date i.e. 7th
of October at late morning. The meeting would comprise of the discussion about the staff
development program so as to develop the competency level of them. You are hereby
requested to revert on this mail and confirm the date for the meeting.
With regard,
………………..

3CONTRACT BUILDING
Part 2: Developing communication Plan
This meeting is held in order to meet the purpose to revamp the existing plans by the
proposed plans that would be extracted from your valuable ideas. The purpose of the meeting is
to identify and discuss about the problems that we have been facing in our business. However, it
can be stated that the common problem is the dwindling quality of service and customer
complaint regarding this. Hence we would like to specifically focus on the problems identified
in it.
Let me explain the problem at first. The customers feel that the quality of the service they
are provided with is not up to the mark. Some of the staffs are not regular and they are not taking
care of the hygiene of the clients. In this case, the clients have been escalating about the service,
however they are not getting the better service even after that.
Considering the levels of performance, we need to ensure that these levels are identified
through the parameters set by the organization. We have already set the grade point for each and
every employee i.e. 10. It has already been identified and evaluated that the level of business
performance is quite average since most of the employees have scored 6-7 at their balanced
scorecard. What we need to do is that we need to provide the employees and the cleaning staffs
with effective training so that their professional and personal development is ensured.
For this we need to develop interpersonal communication skill. We need to be succinct
and to the point regarding the organizational goals. Before that we need to know whether we are
reaching to the highest number of individual employees. By doing this we would be
acknowledged with the issues- both professional and personal that the employees are facing

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while delivering their work. At the end of the day, we need to ensure profit maximization for the
organization.