Assessing the Impact of Digital Technology on Business Activity

This report examines the impact of digital technology on the business activities of Posh Nosh, a UK-based restaurant. The project aims to analyze the potential effects of digitalization on the organization, focusing on improving order processing efficiency and customer satisfaction. The report includes aims, objectives, a management plan encompassing scope, cost control, quality control, risk management, and communication strategies. It also features a Gantt chart outlining the project timeline, research methodologies using primary and secondary data, data interpretation, and recommendations for Posh Nosh. The research aims to identify areas for digital process development to enhance order delivery and increase profitability. The report concludes with self-reflection and references, providing a comprehensive analysis of digitalization's impact on the business.

Managing A Successful
Business Project

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Aims and objectives of project....................................................................................................1
Topic: The Impact of Digital Technology On Business..................................................................1
TASK 2............................................................................................................................................2
Management Plan........................................................................................................................2
TASK 3............................................................................................................................................4
Gantt Chart..................................................................................................................................4
Action plan for the research:.......................................................................................................6
TASK 4............................................................................................................................................7
Research methodologies..............................................................................................................7
TASK 5............................................................................................................................................9
Interpretation of data...................................................................................................................9
TASK 6..........................................................................................................................................14
Recommendations.....................................................................................................................14
TASK 7..........................................................................................................................................15
Self Reflection...........................................................................................................................15
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
An internal technical process for communication and sharing of data can be stated as a
digital technology (Serra and Kunc, 2015). Organisation are digitalizing their processes which
increases their productivity. Most of the organisations are using digital process and equipments
to make their process of manufacturing faster and effective to give best results. This report is
having based on the impact of digital technology on the business activity of the Posh Nosh which
is a small sized restaurant working in the UK. This report will provide the aims & objectives and
project management plan to analyse effect of digitalizing process on the business activity of the
Posh Nosh. Primary and secondary data research will be made in this report to analyse what are
the major effect will be on the restaurant. At the end of this report a conclusion and
recommendation will be given for the Posh Nosh.
TASK 1
Aims and objectives of project
Topic: The Impact of Digital Technology On Business
Aims: This project is aiming on to analyse would be impact on the organisation by digitalizing
process. So this research will be identify those potential effect which would be on the Posh Nosh
by developing a digital technical internal process. Some of the aims of this report are here;
 This report will identify areas in which organisation can develop digital process which
can help to them to be quicker and effective to deliver an order to their targeted
customers.
 Possible effects which can be on the organisation by considering these changes and
developing a digital process in the organisation.
Objectives: The organisation wants to be more faster and effective in order processing so they
wants to analyse what are the possible impacts will be on them by creating changes in their
process (Henderson, Selwyn and Aston, 2017). Posh Nosh wants to make a faster process of
manufacturing an order and give a detail about time in order processing, they wants to create
time limit in their order processing to reduce waiting time. This research project is having some
specific objectives in the context of Posh Nosh Food Restaurant;
 Maximum order processing time has to be 20 Minutes which can be beneficial for the
customers.
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 Areas where organisation can make changes and include digital systems to make a better
process of manufacturing.
 Finally organisation wants to improve their profits by creating these changes in the in
their working process which can help to them to increase their market share.
So these are some specific objectives and this whole research is based on the creating changes in
the digital process which can help to the organisation to increase their customer effectiveness
elements which can finally impact on their profits and market share (Hynan, Murray and
Goldbart, 2014). Most of the organisation which are working in the food industry are using
digital communication process and they are taking order from online market so it is essential for
the Posh Nosh to use this method which can help to them to increase number of orders in the day
which can help to them to increase their profitability.
TASK 2
Management Plan
It is essential before starting this project to identify the risk related with this project. It
can help to the researcher to create a risk management plan which can help to him to be effective
on the aims and objectives. Management plan is a process which can help to the researcher
retain this research on it's objectives. Management plans creates a path on which this report will
be cover all objectives. Some of the points are here which are included in to the management
plan;
Scope of the project: It is related to areas in which research will be conducted. As Posh
Nosh is working in the food processing and manufacturing so this report will be discuss on order
processing system of the organisation. Also it will make a proper discussion on the ways by
which organisation can increase their communication system which can help to them to be more
effective for their targeted customers (Schwalbe, 2015). It is essential for the organisation to
increase their internal and external communication which can help to them to increase their
business. As the organisation is having final objective to increase their market share which can
help to them to provide more services to more customers.
Cost Control: This is an another factor which is an essential thing for the researcher to
consider in making this research. This research is having different parts which are having a need
of finance so it is essential for the researcher to use effective cost plan on it which can help to
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them to be effective making this research. Primary and secondary data research can consume a
cost so it is essential for the researcher to allocate budget properly on these aspects. Gantt chart
and critical path has to be made by the experts and graphical data analysis are points on which
cost will be consumed. A pre planned budget can help in the to create cost control in this
research to under take this whole research in a cost.
Quality Control: It is a method which is used to manage quality of project as per
expected outcomes. It is essential that all gathered information in this research are relevant to
objectives which can help to identify real facts and aspects of digitizing system (Mitra, 2016). As
most of the organisation which are working in the food chain are using digital communication
system by which they are communicating with their customers and stakeholders which helped
them to be effective in their workings. So whatever informations will be gathered in the research
has to be fair and relevant to the objectives. To be fair on research can help to conduct a realistic
research which can provide real and authentic facts and impacts on digitalizing process for the
organisation. Around $100 is the total budget of this research and it is essential to done this
research under this budget.
Risk Management: It is related to forecasting risks and create a proper advance solutions
for threats which can help to make a better work. Most of the organisation are using risk
management process to identify risks, these threats can decrease their profits so for this they are
creating advance precautions to over come on these identified risks. As this project is based to
identify the impacts of digital process on the Posh Nosh so there are some risks which can be
happen in this. It is essential for the researcher that this project has to be done in the time which
can help to the identify all possible impacts in the right time. Exceed in time can increase their
cost and as well as it can decrease the values of outcomes on this research for the organisation
also (Marcelino-Sádaba, Pérez-Ezcurdia. and Lazcano, 2014). Another risk which is related to
this project cost, this is a research to identify impacts of digital process on the business activity
and it has a limited budget so all research has to be done in this budget so it is essential for the
researcher to conduct this research in the pre planned budget.
Time: It is related to the time consume in this research process which is essential to
analyse. Time is factor which creates a huge impact on the results and objectives, total research
is based on a particular time so it is essential for the researcher to conduct this research in a
particular time frame which can help to them to make a better research against the research aims
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and objectives. Research process and data analysis are the core time consuming process so it is
essential for the researcher to make their focus in consistency in the data research by which they
can provide a result and recommendation for the organisation in a particular time frame. Gantt
chart and critical path has to be created in this which can help to the researcher to conduct a
research according to this time frame.
Communication: It is essential to conduct a better research to have communication with
in the people which are involved in to this research (Fernandes, Couceiro. And Portugal, 2015).
An internal communication process has to be develop in to conduct a better research and to
resolve issue so they have to use a formal communication process.
Resources: Different resources are needed to conduct this research, technological
resources (computers, printers), human resources (data analyser) and financial resources are
needed to conduct a better research so it is essential for the researcher to create better provisions
for these.
(Source: Project management capacity. 2017.)
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Illustration 1: Project management plan, 2017.

TASK 3
Gantt Chart
This research project is having different steps which has to be done under this, it is
essential to undertake all the parts of this research in a aligned way which can help to retain a
consistency in the process. It can help to the researcher to reduce time consume in the process.
Some of the steps are here;
Aims and objectives: This is the first step of this research which has to be done in the starting of
the process. Aims and objectives are the essential part and it is required that all aims and
objectives has to be appropriate because all of the research is based on it. Staring of this research
is based on the aims and objective for the research researcher has to give a proper time for this.
15 days time period is sufficient to make aims and objectives for the research which can help to
the researcher to analyse different aspects of the research.
Management plan: This is the second step in which scope, cost, time, quality, risk and
communication factors has to be considered. Time is an key factor in the research so it is
essential for the researcher to conduct all the research in the pre decided time period which can
help to them to make a better research against (Clark, Irvine. and Nguyen, 2014). 10 days time
period is sufficient for this because all things which are consider in this can be perfectly done.
Primary and secondary research: As this research is based on the digitalization in the internal
process of the organisation so it is essential for the researcher to make a proper research in this
section. Primary research is having a huge need time so this is essential for the researcher to give
a proper time conducting a research. Secondary research is process which takes a less time but it
is essential in this to use authentic sources which can help to research.
Data interpretation and data analysis: This is the core process of this research which is having a
huge need of time which can help to the researcher to make a better change in the organisation
(Rollinson, 2014). Graphical data analysis is method in which graphs has to be drafted on the
basis of collected data from both methods. Both methods can support in to the recorded data
interpretation which can help to them.
Recommendation: This is an significant part of the research so it is essential to give an
appropriate time to this section. For this section 5 days are enough to give a proper
recommendation on the basis of findings on the basis of which Posh Nosh can make better
changes in their internal process.
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Self reflection: It is related to the researcher view and observation by this research and 3 days
time is enough to think on the whole research project and what they will get by this research.
Gantt Chart
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Action plan for the research:
People which are involved in this research: some of the significant people are here which are
essential for this research, here they are:
 Data analyser
 Employees of the company for primary research
 Customers
Location of LR sources: Most of the literature will be collected from the internet sources which
can help to the researcher to use it effectively.
Interview dates: Survey of the employees will be start from the 24 October and it will be
complete 8th of November.
Location of data collection: Data has been collected in the restaurant which can help to the
researcher to make a proper analysis of the internal process of the restaurant.
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Data inputting process: Data has to be fill by the employees in questionnaire sheets.
Data review dates: Collected data will be reviewed from November 21 to 23 after collecting the
data from the employees of the organisation.
TASK 4
Research methodologies
It is essential for the researcher to make a proper research by an appropriate method so
this is prior to determine methodologies to research, which are described under here;
Qualitative research: This method is used to gather people feelings and opinions which can help
to the researcher to analyse their views on different research questions. Questionnaire, survey
and interviews are the methods which are included in to this (Silverman, 2016). Most of the
researcher used this method which can help to them to take an internal view of the research topic.
It directly focus on the human behaviours and psychology regarding to a topic so this is a method
which can be use by the researcher to conduct this research.
Quantitative research: Numerical data and informations to enhance the productivity of the
organisation can get by using this method. It support to collect financial and marketing related
data from the market for an organisation (Organizing Your Social Sciences Research Paper:
Quantitative Methods. 2017.). This methods works in to numericals and all data will be
collected through a structured format. It has a huge differentiation from the qualitative method
and in this research data will be gathered from large number of population.
Primary research: This is a research method which is used in to gather information from
primary sources related to the topic. Qualitative and quantitative research both can be conducted
by this method. Questionnaire, surveys, feedbacks and observation are most common formats
which are used in to the primary research so it is essential for the researcher to make a better
change in the company which can help to them to be effective for the customers.
Secondary research: This is a method in which existing information and data will be gathered by
available sources. Sources like; internet, books, journals, census, existing market research,
government websites and libraries are some sources where from data can be collected by the
researcher on the research topic (Hewson. and Stewart, 2016). This is a faster process to gather
information and economical also because it just has a need to identify an authentic source where
from information can be gather from the researcher. Most of the researches are based on this
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research method and most of the information are collected from internet sources which can help
to the researcher to make a better analysis on the research topic.
Qualitative research method is used to collect data from primary resources, questionnaire
format is used here to collect information from the employees and customers of the organisation.
Name:
Age:
Gender:
1. Is internal order process is effective or not to deliver an order in lesser time?
 Yes
 No
2. Hows your experience while working in the organisation, mainly working according to
internal process?
 Extremely well
 Quite good
 Neutral
 Not good
 Worst
3. Is Posh Nosh having a need of digitalization in their internal process?
 Yes
 No
4. In which area digitalisation can help in the business activities mostly?
 Order processing
 Manufacturing
5. Which types of system are the need of the Posh Nosh?
 Computers
 Digital manufacturing units
 Cloud technology
6. Is company is having a need to take online orders from customers?
 Yes
 No
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7. Is Posh Nosh is taking huge time in order processing?
 Yes
 No
8. Is Posh Nosh having a need to start communication with it's targeted customers for it's
products?
 Yes
 No
Secondary Research:
As per the views of Oldham, 2015, digital technology is prior for an organisation to use,
it enhance the productivity of the business. Customers are having a tendency to use new
technology so it is essential for the organisation to use a new technology in manufacturing,
internal and external communication which can help to them to make a proper promotion of their
products in their targeted customers. Digital internal communication process supports to increase
productivity so it is essential for the organisation to use this. Digital technology has created huge
influence in manufacturing units and kitchen equipments which can make a impact on the food
processing of the organisation by which they can give an order faster.
TASK 5
Interpretation of data
Theme 1: Effectiveness of internal order processing system.
1. Is internal order process is effective or not to
deliver an order in lesser time?
Frequency
Yes 15
No 5
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