London School of Commerce: Business Environment and Leadership Report

This report provides an in-depth analysis of the business environment and leadership, focusing on the Rose and Crown Hotel. It begins with an introduction to the business environment and leadership concepts, followed by a SWOT and PESTLE analysis of the hotel. The report examines how changes in PESTLE factors influence opportunities and threats. It then explores different leadership styles, recommending a suitable style to help the hotel grow and overcome challenges. The report also comments on responsibility, response, and obligations in ethics and social responsibilities. The report concludes with a reflection, a conclusion summarizing the key findings, and a list of references.

Business environment
and leadership

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK...............................................................................................................................................3
SWOT and PESTLE analysis .....................................................................................................3
SWOT analysis: .........................................................................................................................3
Explain changes in PESTEL factors has influenced the Opportunities and Threats for the
business.......................................................................................................................................4
different leadership styles:.........................................................................................................6
Recommend a suitable leadership style that help them grow and overcome the challenges
posed by the business environment.............................................................................................8
Comment on the Responsibility, Response and Obligations in their Ethics and Social
Responsibilities in the processes ................................................................................................8
Reflection ...................................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Business environment is referred as the collection of various internal as well external
factors that includes employees, supply and demand, government, customers needs and demands,
innovation and technologies and various social and economic trends. All these factors affect the
functioning of organisation in direct and indirect manner. Business environment facilitates
organisation to identify market opportunities, use resources effectively and improve
organisational performance in order to achieve goals and objectives in efficient manner.
Leadership is the process of motivate and guide employees to achieve common goals and
objectives. Leadership inspire employees to perform specific task in defined manner. In this
report chosen organisation is Rose and Crown Hotel which is situated in Wimbledon, London.
Headquarter is situated in the London and the hotel provides the various facilities to its
customers such as outdoor services, food and drink, reception facilities as well as safety and
security services to its guests. It is an heritage hotel that provide the free wi-fi, spa and bar
services to its respective guests. It has friendly staff members as well as good quality room
services. In this Swot and pestle analysis of respective hotel and leadership styles and various
social corporate responsibilities are being covered in project report.
TASK
SWOT and PESTLE analysis
SWOT analysis:
Strengths: Strengths are the internal sufficiency of an organisation that facilitates it to
attain defined goals in appropriate manner. There are various factors that strengthen the Rose
and Crown Hotel such as hotel provides high quality services and better experience to its
customers. It provides innovative and latest services and it have number of hotels in the major
cities that enhance the brand value of organisation.
Weakness: There are some weaknesses that limits the Rose and Crown Hotel to gain
effective performance goal (Bufalino, 2021). Respective hotel have limited brand recalls and it
has limited global reach that affect the functioning of organisation.
Opportunities: Opportunities are the external factors that facilitates Rose and Crown
Hotel to attainment defined goals and objectives and help it to take various competitive

advantages. To the organisation current market lead it to grow in the market segment. BRICS
agreement provide market opportunities to the respective organisation.
Threats: Various external actors that have negative impact on the performance and
functionality of Rose and Crown Hotel such as number of international chains enter in the
market and increase competition level, various political factors also create threats to the
hospitality industry.
PESTLE analysis: PESTLE analysis is a strategic tool that provides various information
related to the macro environment to c. It contains various factors such as political, economical,
social,technological,legal and environmental that have impact on the organisational activities.
Changes in the various macro environmental factors not only affect the Rose and Crown
Hotelbut also its lodgings (Chan, and Du-Babcock, 2019). It provides the wide information about
various challenges to the Rose and Crown Hotel and prevent it from competitive forces. All these
factors are appropriately analysed by the respective organisation and strategies are formulated in
order to overcome their negative effects and utilise positive factors to take competitive
advantages.
Explain changes in PESTEL factors has influenced the Opportunities and Threats for the
business
Various PESTLE factors impact the organisational activities and its performance
effectively. These factors affect business in positive as well as in negative manner , all these
impacts are evaluated by the Rose and Crown Hotel and formulated effective strategies in order
to overcome various effects upon the organizational functioning (Teymournejad, and
Elghaei,2017). As it is related to the external environment so political, economical, technological
and many other factors influenced opportunities as well as threats of respective hospitality
organisation. These factors and their impacts are discussed below:
Political factors: Political factors is very important factor that affect the functioning and
activities of Rose and Crown Hotel As the respective organisation provides it lodging services to
more than dozen countries, so it have to face various political risk of different countries. In order
to achieve success goal, organisation diversify the risk within all countries political environment
(De Roeck,. and Farooq, 2018). Political stability within country and legal framework for the
contract enforcement provides various opportunities to Rose and Crown HotelInc. to conduct
business in effective manner. Wages legislations, mandatory benefits of employees and

intellectual property protection facilitates organisation to work smoothly and gain determines
objectives. Various trade regulations of different countries, taxation and pricing regulations
enhance the threat to the Rose and Crown Hotel to survive in the different countries.
Economic factors: In the functioning of Rose and Crown Hotel economic factors are
play important role. It includes various situations such as inflation rate, foreign and interest rates
and economic cycle have impact upon the demand as well as investment of an economy.
Respective organisation includes various factors such as growth rates, inflation rates and some
economic indicators that facilitates the lodging to grew in competitive environment. Effective
exchange rates, stability in currency, quality of infrastructure in lodging and skilled workforce,
economic growth provides various opportunities to the respective organisation to expand its
business in different countries (Fiaz, and Saqib, 2017). On the other hand unstable
unemployment rates, inflation as well as interest rates increase the threat in order to conduct
organisational functions efficiently.
Social factors: There are various social factors that effect the culture of Rose and Crown
Hotel lifestyle, beliefs, attitudes and demographic factors that plays important role in the success
of business. Managers of respective organisation analyse the demand of customers an d
formulate effective marketing strategies to provide better quality services to its customers. It
influence the various opportunities and threats as well (Uhl-Bien, and Arena, 2018).
Demographic and skills of population, structure of society enhance the opportunities and regular
changes in culture and customers attitude creates challenges to the organisation.
Technological factors: In the current environment various various innovation and
automation in the technology is created. Advanced technology facilitates Rose and Crown Hotel
to take various competitive advantages and ensure the growth of organisation (Super, 2020). It
conduct the research as development programs in order to create innovation in the working
process. New technologies, innovation and discoveries increase opportunities to grow and it is
quite costly process for small scale industries. Value chain structure and diffusion rate increase
threats of organisation.
legal factors: Legal factors are different of every organisation, these are related to the
various legislations such as employment law, contract law, data protection law and consumer
protection laws. If Rose and Crown Hotel implement these laws effectively in the organisation so

it will enhance the profitability and performance of organisation. On the other hand is these
legislations are not fulfilled in correct manner raise various challenges to respective organization.
Environmental factors: Different countries and market contains various different norms
and standards that affect the profitability and productivity of organisation. Weather, climate
conditions and environmental laws and regulations provides various opportunities as well as
challenges, that are properly examined by the respective hotel. It influence the organisational
activities and functions.
Rose and Crown Hotel identifies its key strengths and enhance them in order to
overcome weakness and threats. If respective organisation provide better quality services to their
customers then its competitors, will gain the high market share and develop effective policies
and planning to achieve goals effectively. Train their staff members and adopts innovation and
technologies to attract customers effectively.
different leadership styles:
In an organisation different type of employees and executives are working together
and ,organisation needs various approaches to manage and lead employees towards attaining
organisational goals and objectives in effective manner. There are various leadership styles that
facilitates Rose and Crown Hotel to guide employees to achieve high performance objectives.
Each and every leadership style has its own advantages and drawbacks, so organisation evaluate
their effects then choose suitable one. Some time organisation adopt the mixture of approaches
according to organisational structure. Some leadership styles are discussed below:
Autocratic leadership style: Autocratic leadership style is also termed as the authoritarian
leadership in which high level authorities have the power to control and take decisions in
workplace. Employees can not take participation in decision-making process, they have to only
obey the instruction of their boss. It will facilitates organisation to take effective decision on time
, formulate appropriate strategies as fewer members are involved in the planning. On the other
hand it reduced employees motivation and also increase the risk of employee rebellion.
Democratic leadership style: Democratic leadership style is defined as the approach that
gives the chance to the employees to participate in the decision making procedure. Respective
leadership style is opposite to the autocratic leadership style and it also known as the
participative leadership (Hynes, and Mickahail, 2019). Decisions are formulated after taking
suggestions of employees. It enhance the motivation level of employees to take effective part in

decision making and enhance the feeling their inputs are valued in the organisation. Although it
takes more time to formulate effective decision it is appropriate for the organisation which
conduct its activities at smaller level.
Transactional leadership style: Transactional leadership's main objective is to maintain
proper structure in work place. In this respective leadership self motivates employees can
achieve their defined goals and objectives within specific time period. Leaders develop the
specific structure and environment where employees are rewarded and punished according to
their performance (Khan, 2017). There are all short as well as long term goals are clearly
defined, various rewards systems and other consequences are mentioned on the meeting goals or
not. In this respective leadership style organisation provides little room to employees regarding
flexibility and adaptability, so they feel like the follower of leader rather than innovator and they
feel stifled in working environment.
Transformational leadership style: Transformational leadership is focus upon various
personality factors of leaders. In this respective leadership, leaders guide and lead the employees
by defining clear visions and mission of organization that it want to accomplish in specific time
period. It inspires employees to enhance their performance level, create innovation in process
and build positive environment culture, so employees can achieve personal as well as
professional goals efficiently (Leadership styles,2021). In this style leaders are act as a role
model of employees, motivates them and enhance various interpersonal relationship within
organisation. Though, it is necessary to take leaders approval before taking any decision and it
also divert employees focus from the performing jobs as well as supporting other members.
Laissez-faire leadership theory:Respective leadership style is extremely opposite to the
autocratic leadership as there is lack of leaders. There are equal right is provided to every
member of organisation to take part in the decision making process. Apart from that inputs are
collected from employees and consider then in decisions. It develops the positive feeling of
group members towards organisation and retain them with organisation for long run.
Rose and Crown Hotel use democratic, transactional and combination of various
leadership styles according to requirement (Som, 2020). These leadership approaches facilitates
organisation to guide, lead employees and involve employees and other members in decision
making process. Some time organisation adopts the combination of autocratic and democratic
leadership because in some situations effective as well as fast decisions are taken by the leaders.

Effective appropriate leadership enhance performance of all members of organisation so they can
help Rose and Crown Hotel to achieve defined goals and objectives on time by using resources
effectively.
Recommend a suitable leadership style that help them grow and overcome the challenges posed
by the business environment
According to views of (Latif, 2020) Leadership styles facilitate the organisation to guide
and lead employees so they can perform their assigned task in effective manner. Effective
leadership facilitates the organisation to ensure growth and development of organisation and
achieve competitive advantages as well as overcome various challenges that are raised in
business environment that affect the performance of organisation.(Petkova-Gourbalova, 2020).
Rose and Crown Hotel use democratic and Laissez-faire leadership styles in the organisational
activities. Democratic leadership facilitates organisation to accept changes in effective manner
and it provides various growth and development opportunities to its staff members and enhance
their job satisfactions. It involve their employees in the decision making process, so decisions are
taken easily and timely. Rose and Crown Hotel also adopt Laissez-faire to enhance high skilled,
educated and experiences staff member in organisation. Proper training is provided to employee
so they can contribute in the achievement of organisational goals effectively. It will increase the
moral of employees because as they are involved in the decision-making and planning process.
In this leadership style leader guide employees to perform better and delegate power to make
effective decisions at there level of operations.
Effective leadership style facilitates organisation to lead, guide as well as instruct
members to work in desirable manner and motivates them to work according to leaders. Rose
and Crown Hotel evaluate all styles according the suitability of organisational structure and
adopt the democratic and Laissez-faire leadership styles.
Comment on the Responsibility, Response and Obligations in their Ethics and Social
Responsibilities in the processes
Corporate social responsibility and ethics: Social responsibility is related to the ethical
aspects for that individuals are accountable for fulfilling various responsibilities and actions in
order to provide benefits to the whole society. It enhance the balance between the economic
growth and society and environmental wale fare. If there is equilibrium is mainlined then
corporate social responsibility is accomplished. Rose and Crown Hotel fulfil various social

responsibilities by providing effective and quality products and services to its customers and
society. The concept of ethics is defined as the learning that what is right and what is wrong and
implement the right thing in the organisation. Ethics are related to providing better quality
product and services and maintain better relation with respective stakeholders. Rose and Crown
Hotel focus upon ethical activities while performing business function. Social responsibilities
and ethics facilitates organisation to gain sustainable advantage.(Liu, 2017). Organisation ensure
that their activities do not harm the sentiments of society emotionally and physically. There are
some responsibilities, response and obligation of social responsibilities and ethics that affect
organisational activities.
Corporate social responsibilities: The concept of corporate social responsibilities in
involves various non-commercial and ethical responsibilities that are related to the society.
Basically it is related to the triple factors of approach such as people, planet and profit. CSR is
the facilitates the Rose and Crown Hotel to gain sustainability and create long term values
between various shareholders. It includes exploiting market potential in order to sustain
organisational products and services and avoiding as well as reducing the cost and risk factors. In
hospitality industry it is required that respective organisation provide better service to their
customer and society as well.
Responsibility, Response and Obligations of social responsibilities and ethic such as
Rose and Crown Hotel provide effective services to it customers and adopt the process,
approaches as well as methods that ensure the benefits of society and respective customers. If
organization effectively fulfill their social responsibilities then its performance and productivity
will increase and also the customer base of organization enhance(Moss, 2019). There are some
obligation also attached with the organization do not perform any activity that harm its customers
and society as well. In order to ensure success organization have to implement social
responsibilities and ethics in its organizational functions.
Reflection
From this report, I have gained various knowledge about the business environment and
leadership skills. It is analysed by me that business environment is the collection of various
internal as well external factors that affects the organisational functionality and performance. In
order to take competitive advantages, organisation evaluate all these factors and their impact on
the organisation and develop appropriate strategies to overcome their effects. In the preparation

of this report, I have gained various skills and competencies such as time management, work
according schedule, perform roles and responsibilities in effective as well as in efficient manner.
During the report, I have collected data from primary and secondary source, all
information is properly evaluated my me effectively. From this report work it is analysed that to
ensure the success and growth of organisation, strengths and opportunities are analysed
efficiently and use them in order to overcome threats and weaknesses. Strengths are the internal
sufficiency that facilitates to achieve all defined goals and objectives efficiently. Report work
enhance team sprite in my personality that help me to work with other team members. I have
divided the project in various task and complete them within defined time period. On the process
of collect data I have use various websites and books and communicate with customers and other
s that enhance my communication skills.
I have gained knowledge about the various factors of external business environment that
affects Rose and Crown Hotel functionality effectively. I have been examined that there are
various factors such as political, economical, social, technological and legal factors that affects
activities of respective organisation in positive as well as in negative manner and these factors
contains the power to influence various opportunities and threats of Rose and Crown Hotel
respective organization use different leadership styles and combination of them. It has been
analysed by me that democratic and Laissez-faire leadership is implemented in the organisation
that facilitates it to gain support of employees by giving them power of decision making. I have
been learnt that to guide and lead employees or individual proper guidance and observation is
needed.
It is being analysed by me that when theories are applied in the practical environment,
these will provide various benefits to improve team work, effective communication and works is
done on time. Various sources are being used to collect information and utilise them in
systematic manner in order to prepare the project report efficiently.
CONCLUSION
As per the above report, it can be concluded that business environment is the combination
of various internal as well external factors that affect the functionality and productivity. SWOT
analysis determine all strengths, opportunities, weakness and threats that facilitates organisation
to get sustainable competitive advantages. PESTLE analysis is the tool that provides all
information about the external environment and facilitates organisation to formulate effective

policies to overcome their impacts. It is being concluded that leadership is the process that guide,
lead and motivates employees to achieve high level work performance. Organisation conduct
various social corporate responsibilities to ensure business success.

REFERENCES
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