This report provides a detailed analysis of the business environment of Marks and Spencer (M&S). It begins with an introduction to the concept of the business environment and its impact on organizational performance. The main body of the report focuses on the application of the Value Chain Model to M&S, breaking down primary and secondary activities such as inbound logistics, operations, marketing, sales, procurement, and human resource management. An overview of Marks & Spencer's mission, vision, values, and objectives is provided, followed by an in-depth examination of its internal environment. The report reflects on the Value Chain Model's effectiveness in analyzing M&S's operations and concludes with a summary of key findings and recommendations for strategic improvements. The analysis emphasizes the importance of understanding both internal and external factors to enhance productivity and achieve a competitive advantage.