Business Operations Report: TESCO and Customer Service Analysis

This report provides an analysis of business operations, focusing on TESCO as a case study. It explores various aspects, including the different types and structures of public and private sector organizations, and the impact of the local, national, and global economic environment on TESCO's operations. The report also examines the significance of customer service in achieving business success and the benefits of customer profiling. The report is structured to cover key areas such as the impact of customer service, benefits of customer profiling, and how these factors contribute to the overall success of the business. The conclusion summarizes the key findings, and the report includes references to support the analysis.

HOW
BUSINESS
OPERATE

2
TABLE OF CONTENT
 Introduction
 Different types and structure of public and private sector
organisations
 Impact of local, national and global economic environment on
TESCO
 Impact of customer service on business success
 Benefits of customer profiling to a business
 Conclusion
 References

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Introduction
Business environment consists various internal and external factors
such as government, customers, suppliers, competitors, etc. and
acknowledge their impact on business operations. This help
administration to have complete information about market
conditions and system capabilities.

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Different types and structure of public and
private sector organizations
Organizations differs with each
other on basis of size, structure,
objective, ownership and scope.
 Sole proprietorship
 Partnerships
Public sector induces these
types of organizations which
are stated beneath:
 State Ownership
 Local government

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Impact of local, national and global
economic environment on TESCO
TESCO which is popular retail
store in UK require to provide
adequate items and services to
people. Along this, as business
persons have set up branches in
different countries; so they
require to utilize funds, material
and manpower effectively.

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Impact of customer service on business
success
Administration require to make
employees perform tasks
effectively, so that members deliver
products in according to needs and
wants of public. TESCO which is
famous retail store require to give
quality services to customers to
make their experience wonderful.

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Benefits of customer profiling to a business
These are various advantages that customer profiling have on
success and growth of firm are stated below:
 Management uses advanced tools and techniques such as
internet and computer to maintain record of stocks and
clients.
 Sales: Superiors are able to acknowledge taste and
preference of people on basis of their purchases.
 Administration have accurate and complete information
about customers.

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Conclusion
It can be concluded that administration duty examine internal and
external components of business environment to assess their impact
on business operations. Market consists organization which differ
with each other on basis of size, scope, structure and objective. HR,
finance, production, marketing and R&D are various units which
require to perform activities effectively.

Management - Chapter 11 9
References
 Wajdi, M. B. N., Ummah, Y. C. and Sari, D. E., 2017. UKM
Development Business Loan. IJEBD (International Journal Of
Entrepreneurship And Business Development). 1(1). pp.99-109.
 Zander, I., McDougall-Covin, P. and Rose, E. L., 2015. Born globals
and international business: Evolution of a field of research. Journal of
International Business Studies. 46(1). pp.27-35.

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