Analysis of Ethics, Workplace Ethics, Laws, and CSR: Task 1 & 2

This essay delves into the critical aspects of business ethics, workplace ethics, and corporate social responsibility (CSR). Task 1 examines the influence of individual, organizational, and legal factors on ethical behavior, with a focus on how workplace ethics can enhance employee performance and company revenue, illustrated by examples like Tesla. The essay further explores the impact of laws, such as the Data Protection Act 2018 and the Customer Rights Act 2015, on ethical business practices, using Tesco as a case study. Task 2 focuses on the role of organizations in society through CSR, using Starbucks as a case study, highlighting its charitable contributions, employee diversity, and impact on brand value. The essay also outlines the essential rules for customer service, emphasizing quality, product knowledge, respectful behavior, and accurate product representation. Overall, the essay underscores the significance of ethics, legal compliance, and CSR in fostering successful and sustainable business operations.

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Table of Contents
Task 1..........................................................................................................................................3
Task 2..........................................................................................................................................7
Essay on Cause and Effect.....................................................................................................7
Task 3.......................................................................................................................................10
Introduction...............................................................................................................................10
Definition of Collaborative Work...............................................................................................10
Collaborative Work Strategies..................................................................................................10
Required Values and Interpersonal Skills.................................................................................11
Benefits of Collaborative Work and Promote Diversity and Equality........................................11
British Values and Poor Collaborative Work.............................................................................12
Conclusion................................................................................................................................12
References................................................................................................................................13
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Task 1
A) Ethics is essential for people to have a
peaceful social and business environment.
There is always the option to choose
between right and wrong but prioritising the
rightful activities more than anything can be
recognised as ethics (Bardill et al., 2018).
The citizens of the country have to follow
ethics in order to lead a life without
breaking rules set by the government or
else certain punishment will be provided to
ensure an ethical society in the country.
Implementing an ethical environment in the
working place has been the most effective
strategy for organisations and companies
for increasing the performance of
employees and also for enhancing the
revenue of the company. The factors that
can influence ethics are –
Individual Factors – Individual factors
play a major role in terms of building ethical
behaviour within an individual. The
situation factor can influence the ethics in
people such as – the upbringing of a child
happened in the righteous family will
increase the chances of that child building
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good ethics in his or her personality
(Etzioni, 2017). The family influence and
life experiences factor can also make the
ethical segment influenced severely.
Therefore, living in a peaceful country and
also growing up in a family of honest and
good people will influence an individual to
develop ethics within.
Organisational Factors – The segments
which enable ethical behaviour in the
organisation can be considered to call as
the organisational factors that influence
ethics. The organisational factors are
important for conducting the organisational
business ethically. Therefore, it can be
assumed that the employees need to follow
the ethics code if the organisation has an
ethical environment and the organisation
will have an ethical environment for
increasing the trade value (Markham et al.,
2018). This is how ethics can be influenced
by organisational factors.
Legal Interpretation – The government of
the country is responsible for making laws
for the citizen’s within and for making
peace, the government needs to implement
certain rules that will prevent chaos and
make peace in the country. This will only
be possible when the law will be created
based on implementing an ethical
environment in the society so if a particular
citizen has to live in the country legally then
that citizen needs to follow the law and
restrict themselves from doing unethical
activities (Saltelli, 2020). This is how it can
be said that ethical behaviour is influenced
by legal interpretations.
B) For increasing the productivity of the
company or organisational business,
workplace ethics is necessary. Workplace
ethics is about implementing an ethical
environment in the company which
influences the employees for doing the
ethical behaviour for doing well in the
company. There are beneficial sides of
workplace ethics that can help the
company to make a profitable business.
Employee performance can be increased
by using workplace ethics. Job satisfaction
can be achieved by creating equality in the
working place and also by reducing gender
discrimination as work ethics (Sennett,
2018). The organisational citizenship can
be achieved by making the products which
are environment friendly and also good for
the public health standard and this will
reflect the fact of implementing the work
ethics in the production place of the
company. For example, the Tesla
Company is using workplace ethics in the
company which is helping the company to
increase its brand value and also for
conducting its business profitably. The
company has been manufacturing that
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uses electricity as fuel other than using
traditional petrol or diesel as fuel. Patrol
and Diesel is the non - renewable energy
of nature and the usage of these energies
as fuel releases harmful gases which
damaging nature by doing air pollution. So
the Tesla Company is making vehicles that
run in a totally environment friendly way
which reflects the code of workplace ethics.
Also, the Tesla Company has been doing
internal auditing frequently which is
providing the company an idea of
happening fraudulent activities in the
organisation (né Hoffmann, 2021). This is
also helping the company to influence its
employees for doing the ethical work or
other required charges will be taken
against that particular employee. In this
way, the Tesla Company has been
ensuring ethical behaviour in the workplace
and conducting their business successfully.
C) Laws are the important segment that
influences the company for making an
ethical environment conducting the
organisational business profitably. These
laws are being provided by the government
of the country for implementing peace in
society. The government of the United
Kingdom has also implemented several
laws which can influence the companies
and organisations for creating an ethical
environment in working place for doing
their business. For example, Tesco
Company is following the laws of the
United Kingdom for conducting its business
legally in a profitable way. Two of those
laws are being discussed below -
The Tesco Company has been conducting
its business online and selling its groceries.
It is has helped the company for increasing
the sales of the company significantly.
Especially during the pandemic situation,
people have been instructed to remain in
the house to maintain social distance and
in this time, online based grocery selling
has become most popular. But here comes
the data protection act 2018 which the
company has been following (Häuselmann,
2021). According to this, the company will
be responsible for the right usage of
customer information. The company will
not be able to misuse the personal data of
the customers and also the company will
not be able to use that information for any
kind of reason without informing the
customers.
The Tesco Company has been following
the customer rights act of 2015 which is
ensuring the customer’s rights in terms of
purchasing their products. The company
has been implementing the low pricing
strategy for increasing their sales and also
in the pandemic situation when the
economy is down, selling the required
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products at a lower price can be
considered as the implementation of
customer rights. Also, the company has
implemented the self service method
where the customer will be able to reduce
the employee interaction at a maximum
level which is necessary for ensuring social
distance. In this way, it can be said that the
company has been implementing the public
health standard of customer rights.
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Task 2
Essay on Cause and Effect
Oragisations and companies have certain roles to play in society and that can be recognised
as the corporate social responsibilities of the company. This influences the company for doing
ethical activities such as – the Starbucks Company has been doing its corporate social
responsibility by making donations for the society. The employees of the orgnisation and
company are bound to serve the customers in a satisfying way so that the customer can feel
reliable and good for considering coming next time. Also according to the data protection act,
the organsiations and companies are required to protect the personal information of the
customers and avoiding letting them misuse or else the company might have to face some
severe damage.
The Starbucks Corporation has been its business for centuries as the chain of coffee shop
business worldwide. The company has been doing its business in more than 170 countries in
the world and according to the annual financial report of the company in 2019, the company’s
total revenue has been about 29.50 billion dollars in US (Kee et al., 2021). The company has
been following its corporate social responsibility for increasing brand value and therefore, the
company is also recognised as one of the most charitable companies in the world. It has been
recognised that the Starbucks Corporation customers and employees have served in the
community service in the last seven years for more than 3 million hours and also 520000
hours have been spent doing the volunteering service. The Starbucks Corporation is not
serving non-profit organisations but also empowering women and also minorities. According
to the statistics of employee background of Starbucks in the United States, it has been
estimated that more than 65 % of emloyees are women and about 40 % of employees of
Starbucks are minorities (Farooq et al., 2021). This is reflecting the fact that the company has
been doing its corporate social responsibility and for this, the brand value of the company has
raised significantly which has the company quite popular among the people and this is how
the company has been able to increase its sales and profitability.
The employees of any organisation or company have to maintain certain rules which reflects
the most supportive customer service quality. This will increase customer satisfaction and in
this way, customer loyalty will be possible to gain. Customer loyalty is about choosing a
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specific product or service leaving others behind by specifying their prioritise. Therefore, it is
necessary to ensure good customer service to the consumers for increasing the sales and
profitability of the business. The five major rules which the public and clients can expect are
being provided below –
Quality customer service providence – The employee of the company needs to provide the
best quality of customer service to the customers which will make a good impression of the
company that will help to increase the sales of the company. Quality customer service is
expected from the employees as it is the main concern of the hospitality sector which tends to
put customer satisfaction above anything in the business (Chaudhari, 2021).
Knowing the product – As an employee, it is essential to know about the product of the
company or oragnsiation in which the employee has been working in. The customer might
have several questions before purchasing a particular product from the company or
organisation and the employee is expected to know everything about the product and answer
those questions spontaneously for convincing the customer for buying that product and
increase the sales of the company.
Never arguing with the customer – According to the present business conductance mode,
the customer is always right and it is the employee’s duty to satisfy the customer. The
customer cannot be expected to argue with the customer for any reason and this is the thing
which the employees are needed to be avoided (Li et al., 2021). If the employee argues with a
particular customer then it will create a negative image of the company and as a result, the
company will lose a potential client which will decrease the sales of the company.
Treating people with respect – This is the most expected courtesy which is expected from
the employees of the organisation or company to behave according to it towards the
customers. If the employee behaves in a respectful manner with the people then it will
increase the brand value of the company. This will enhance the popularity of the company
among people and the profitability of the company will increase significantly (Grover, 2021).
Delivering promising products – The employees of the company should not speak very
highly of their products or hiding any important information regarding the product. It is
expected from the employees to deliver the products according to the promise. This will build
trust and customer relations with the organisation that will increase the sales of the company.
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The European parliament and council have represented the general data protection law on
the year 2016, April. According to this law, the personal data of the individual is secured and
this cannot be violated by anyone. If someone uses the information of the individual and uses
it for having the personal gain then the legal charges will be applied and the guilty will receive
the required punishment. The misuse of the information or the usage of personal information
without that person’s knowledge is a punishable offense. Because of this GDPR law, the
personal data of the people has been protected and misuse of it has been stopped (Goyal et
al., 2021).
Personal skills are required for everyone to obtain for being employed. Employment is
necessary for the people to have a secured income source that can fulfill the general needs of
the people and it will also help an individual not becoming a liability to others and contribute to
the country’s economy. In this way, obtaining personal skills can be the source of achieving
dignity.
So it can be said that the Starbucks Company has been maintaining corporate social
responsibility and doing severe good things for society. The employees of the organsiation or
company need to be supportive and helpful to the clients and assist them in the most possible
way for increasing the sales of the company and also for creating a good image. The GDPR
is protecting the personal information of individuals and the misuse of it. And also the
personal skills are required for the individual to gain dignity in the society for becoming a
valuable asset for the society and the country.
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Task 3
Introduction
Collaborative work has been the most effective strategy in the present world for increasing
productivity in the organisational business. The report will contain the definition of
collaborative work and strategies of collaborative work will be discussed in this report. The
value and interpersonal skills that are required for doing the collaborative work will be
analysed and also the benefit of collaborative work will be included in the report. After that
equality and diversity in the working place and the British value for doing collaborative work
will be discussed. The consequence of poor collative work will analysed in this report.
Definition of Collaborative Work
Having to work together as a team can be recognised as collaborative work. For doing
collaborative work, it is essential to build up the skill of teamwork. Collaboration among the
employees is required to build on trust and respect for colleagues (Pichon et al., 2021). This
increases the productivity of the company and also performance level of the employee's
increases because of the establishment of a comfortable environment in the working place.
Conducting collaborative work is essential for the company to develop effective oragnisational
behaviour in the company which will increase the performance level of the organisation.
Collaborative Work Strategies
Collaborative work is about the proper understanding between the employees and the
willingness to trust and respect them in order to work as a team. There are certain factors that
can influence the collaborative work in a strategic way and those are provided below –
Encourage the Compassion based Competitive Environment in the Orgsanitaion –
A competitive environment is necessary in the organisation or company for influencing
creativity in the working place. This will increase the productivity of the company and also
increase the performance level of the employee (Barville‐Deromas and Bobillier Chaumon,
2021). But the lack of compassion for each other will create conflict between the employees.
Therefore, encouraging a compassion based competitive environment is necessary for the
workplace in the organisation.
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Building a Democratic Environment – The democratic environment is defining the fact of
establishing democracy in the working place which will make the employees respecting each
other’s opinion. This will also help to reduce the contradicts between them and encourage
them to work as a team.
Defining Organisational Goal – The determination of achieving the organisational goal
among the employees will influence them for conducting the work together as a team. The
organisational goal will then work as a motivational segment for the employees to work
collaboratively (Koszalka et al., 2021).
Required Values and Interpersonal Skills
For conducting the collaborative work effectively, the employees need to have certain values
and interpersonal skills which can encourage them to work collaboratively. The value of
respect and trust is required for conducting collaborative work (Herrera-Pavo, 2021). The
value of having an open mind is also required for doing collaborative work.
Interpersonal skills like communication skills, listening skills, and the skill of adaptability are
required for doing collaborative work. The communication skills and listening skills will help
the employee to listen to them properly and then communicate. This will increase the
collaboration among the people and also the adaptability skill will help the employees to
respect each other and become supportive (Jost et al., 2021).
Benefits of Collaborative Work and Promote Diversity and
Equality
Collaborative work has several benefits which the company or organisational can obtain. The
collaborative work in the organisation will increase the productivity in the company and also
the profitability of the company (López-Pellisa et al., 2021). This will also decrease the
duration of accomplishing the work by sharing the responsibility of the work equally.
Diversity and equality in the organisation are required for increasing the productivity level of
the company. This will also create a competitive environment in the company and increase
creativity. The promotion of diversity and equality will also establish an ethical environment in
the company (Baker et al., 2021).
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British Values and Poor Collaborative Work
Respect and individual liberty are the two British values that encourage collaborative work.
The respect for another employee will increase the tendency of teamwork and also the
individual liberty will make the employees work freely in a creative way (Stronach and
Frankham, 2020).
The poor consequences of collaborative work are a decrease in productivity in the work and
also a decrease in employee performance. As a result, the profitability of the company and
revenue decreases.
Conclusion
The necessity of collaborative work is significant which can be considered as the most
proposed strategy for organisations to increase productivity. Therefore, it can be said that the
implementation of proper collaborative work is required in the working place for encouraging
teamwork and also for increasing employee performance.
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