Dear Delicious Cafe: Business Ethics, CSR, and Employee Satisfaction

This report examines Dear Delicious, a small cafe in Sydney, Australia, focusing on its business ethics, employee satisfaction, and social responsibility. The report highlights the importance of ethical conduct in business, emphasizing how Dear Delicious adheres to an ethical code of conduct to avoid societal harm and promote long-term growth. It also discusses the significance of employee satisfaction, detailing how Dear Delicious prioritizes employee needs to enhance service quality and reduce employee turnover. Furthermore, the report addresses the company's social responsibility, showcasing its commitment to environmental sustainability by minimizing waste and promoting resource efficiency. The analysis underscores how these practices collectively contribute to the cafe's success and sustainable development.

RUNNING HEAD: Environment and Society
Environment and Society

Environment and Society 1
Table of Contents
Business Profile..........................................................................................................................2
Business ethics...........................................................................................................................2
Employee satisfaction................................................................................................................3
Social responsibility...................................................................................................................3
References..................................................................................................................................5

Environment and Society 2
Business Profile
As a manager of Dear Delicious a small private cafe located in Sydney, Australia, there is a
need to ensure that the business is attaining the goals set. Every business operates with a
motive to attain sustainability and being successful. Dear Delicious is having a small
employee base of 10 employees and these employees are performing the roles assigned to
them in an effective manner. For gaining the desired outcomes, Dear Delicious is complying
with the ethical aspects, ensuring employee satisfaction and fulfillment of social
responsibility for attaining success.
Business ethics
Business ethics play a vital role as business faces dilemma due to work related aspects.
Ethical aspects create an impact on the success of the business. Ethics act as a viable business
strategy which enhances the decision-making process of the business. The term ethics can be
explained as the set of morals, principles, values, and standards which are adopted by the
individual for bifurcating between the right and wrong. Dear Delicious has adopted an ethical
code of conduct for the purpose of ensuring that its operations are not creating harm to the
society (Čiegis, et. al., 2008). Ethical standards adopted by Dear Delicious have guided
towards taking decisions which are ethically right. Dear Delicious has adopted ethical
behavior for conducting the operations of the business in an ethical manner. Long-term
growth of the business is dependent on the ethical behavior adopted by Dear Delicious. Dear
Delicious is hiring employees in an ethical manner and proper training is provided to the
employees for performing the roles and responsibilities by complying with the ethical code of
conduct (Mishra, et. al., 2011).

Environment and Society 3
Employee satisfaction
Employee satisfaction is an important factor which helps in determining the chances of
success and growth of the business. An organization must ensure that the employees of the
organization are satisfied as their satisfaction level determines the satisfaction level the
customers. Quality of the roles and responsibilities performed gets affected due to the
satisfaction among the employees. Employee satisfaction can be explained as the level of
satisfaction an employee is deriving from its job. Dear Delicious is focusing on satisfying the
needs and expectations of the employees (Eccles, et. al., 2012). These efforts have resulted in
providing quality services to the customers of Dear Delicious. For retaining employees it is
vital to satisfy the employees. This not only reduces the cost of recruiting employees and
reduces efforts involved in providing training to new employees. Dear Delicious is focusing
on monitoring the performance of the employees as well as conducting one-on-one sessions
for analyzing the issues faced by them. A Higher level of employee satisfaction results in
attainment of the best outputs and provides better opportunities for business (Hossain, 2015).
Social responsibility
The term social responsibility can be explained as the responsibility of the business towards
the society for providing benefits to the society. Society provides different resources to the
business on which execution of the operations of the business is dependent. Business must
fulfill their responsibility towards the society and environment. Dear Delicious understands
its responsibility towards the society and environment and is focusing on fulfilling this
responsibility (Mujtaba & Cavico, 2013). Dear Delicious is keeping a check on the wastage
of the café and reducing the wastage of the resources. It is promoting the use of healthy
products as well making the people aware of the manner for reducing access utilization of the

Environment and Society 4
resources. Business must target the issues faced by the society and address these issues for
enhancing the quality of the environment for the society. Fulfilling these responsibilities
towards the society will help Dear Delicious in attaining the objectives of the business and
enhances the chances of growth of the business (Smith, 2011).

Environment and Society 5
References
Čiegis, R., Gavenauskas, A., Petkevičiūte, N. & Štreimikiene, D. (2008). Ethical values and
sustainable development: Lithuanian experience in the context of globalization. Ukio
Technologinis ir Ekonominis Vystymas, 14:1, 29-37.
Eccles, R. G., Perkins, K. M. & Serafeim, G. (2012). How to Become a sustainable company.
MIT Sloan Management Review, 53, 4.
Hossain, M. (2015). Dimensions of Satisfaction Factors: Road to Successful & Sustainable
Organization. Journal of Business and Management, 17, 8, 94-106.
Mishra, P., Dangayach, G.S. & Mittal, M.L. (2011). An Ethical approach towards
sustainable project Success. Procedia - Social and Behavioral Sciences 25, 338 – 344.
Mujtaba, B. G. & Cavico, F. J. (2013). Corporate Social Responsibility and Sustainability
Model for Global Firms. Journal of Leadership, Accountability and Ethics. 10(1).
Smith, R. E. (2011). Defining Corporate Social Responsibility: A Systems Approach For
Socially Responsible Capitalism. Master of Philosophy Theses, 9.