Business Report: Comparing Features and Stakeholders of M&S and NHS

This report provides a comparative analysis of two contrasting businesses: Marks & Spencer (M&S), a private sector retailer, and the National Health Service (NHS), a public sector healthcare provider. The report begins with an introduction defining business and its objectives. The main body of the report explores the features of both organizations, including their purpose, activity sector, scope, size, and reasons for success. M&S operates in the secondary and tertiary sectors, focusing on retail, while the NHS operates primarily in the tertiary sector, providing healthcare services. The report then examines how stakeholders, both internal (e.g., senior managers, employees) and external (e.g., shareholders, customers), influence the business decisions and operations of each organization. The conclusion summarizes the key findings, emphasizing the importance of factors such as employees, investors, and customers in achieving business success. The report references several academic sources to support its analysis.

Exploring business

Contents
INTRODUCTION...............................................................................................................................3
MAIN BODY.......................................................................................................................................3
P1 Explain the feature of two Contrasting business...........................................................................3
P2 Explain how two contrasting business are influenced by Stakeholders........................................4
CONCLUSION....................................................................................................................................5
REFERENCES....................................................................................................................................6

INTRODUCTION
Business is an organisation in which people work together with a specific aim to
attain desired success within a targeted duration (Langabeer and Champagne, 2016). One
major objective of each and every organisation is to provide quality products and services to
their customers as per their requirement and need. This report is based on two contrasting
business as Marks and Spencer (Private Sector) and NHS (Public Sector). This report is going
to determine Features of both these organisations as well as influence of stakeholders upon
them.
MAIN BODY
P1 Explain the feature of two Contrasting business
For an organisation, it is required to analyse their basic purpose and objectives on
timely basis for which they can make strategy to attain them appropriately (Ramadani and
Hoy, 2015). There are features of two different organisations are determine below:
Marks and Spencer: Marks and Spencer’s is a British multinational retailer which was
founded in the year of 1884 in UK. Main operations of M&S are the retailing of clothes, food
and home goods.
 Purpose: Purpose of M&S is to act as general store for all the middle to lower –
upper class.
 Activity Sector: M&S operates in the Secondary and tertiary sectors because it
manufacture finished products and sell them to direct customers. All these activities
are associated with textile production.
 Scope: M&S is aim to open their maximum stores in the different reason of all over
the world with the help of their product, resources and manpower.
 Size: M&S provides its products and services at worldwide and they have around
1035 stores in UK as well as 428 international stores in which around 80000+
employees provide their services to customers.
 Reason for success: Main reason behind the success of M&S is rand of its products,
quality of services, design and a strong customer base who have a strong belief in
their products.

NHS: NHS is a publically funded healthcare system which was founded in the year of 1948
in UK.
 Purpose: Main purpose of NHS is to delivering the greatest value for the money to
taxpayers as well as quality services to its users because they are responsible to
public, patient and communities whom they serve.
 Activity Sector: Basically NHS belongs to Tertiary sector but they divided its
services in Primary care, Secondary care and Tertiary care.
 Scope: NHS serve their services in several areas in which quality assurance is a major
area that can assist them to monitoring services of privately owned hospitals in terms
of delivering accurate services to patients.
 Size: NHS is a single biggest employer in UK with around 1.7 million workers across
Wales, Northern Ireland, England, and Scotland in around 1600 NHS hospitals.
 Reason for success: One major reason for the success of NHS is, its vast network,
quality of services, value for money as well as adaptability to change the world.
P2 Explain how two contrasting business are influenced by Stakeholders
Stakeholders are someone who may influence or be influenced by the actions, goals and
policies of an organization. In an organisation, they play a major role with a power to influence
business activities in direct or indirect manner (Ferretti, 2016). Stakeholders in an organisation are
classified as internal and external.
Internal stakeholders are individuals who have a direct relationship with business in terms of
employment, investment and ownership.
External stakeholders are people who do not work with organisation directly but are affected
by the outcomes and actions of the business decisions. Some internal and external stakeholders of
Marks & spencer and NHS are determine below as:
Marks and Spencer:
Internal Stakeholders: In respect of M&S, Internal stakeholders provide their contribution
in order to take specific decision in regards of production, distribution or strategic
management.
 Senior managers
 Employees
 CEO

External stakeholders: These are the stakeholders who influence business decision making
in order to arranging funds, raw material as well as can demand for any specific service.
 Shareholders
 Customers
 Suppliers
NHS
Internal Stakeholders: In terms of NHS, internal stakeholders are known as those
individuals who make decisions for overall organisation and decide to make changes to make
changes in the internal policies of firm.
 Director of public health
 Trustees
 Board committee members
External Stakeholders: These can be the people who can provide their suggestions and can
demand for any specific services that firm needs to provide them.
 Service users
 Local authority/Council
 Media
CONCLUSION
From the above report it has been summarised that a basic fundamental of a Business is to
earn desired success over its rivalry. In this process several aspect of business provides its own
contribution as employees, investors, customers and so on.

REFERENCES
Books & Journals
Ferretti, V., 2016. From stakeholders analysis to cognitive mapping and Multi-Attribute
Value Theory: An integrated approach for policy support. European Journal of
Operational Research. 253(2). pp.524-541.
Langabeer, J. R. and Champagne, T., 2016. Exploring business strategy in health information
exchange organizations. Journal of Healthcare Management. 61(1). pp.15-26.
Ramadani, V. and Hoy, F., 2015. Context and uniqueness of family businesses. In Family
businesses in transition economies (pp. 9-37). Springer, Cham.
Online
KEY FACTS. 2020. [Online]. Available through :<
https://corporate.marksandspencer.com/investors/key-facts>.