BSc Hons Business Management: Functional Areas and Key Employee Skills

This report provides an overview of the functional areas within a business organization, focusing on the skills required for employees to be effective in each area. It begins by defining business and its functional areas, highlighting the importance of marketing, human resources, customer service, finance, research and development, and sales. For each functional area, the report details the specific skills employees need, such as communication and interpersonal skills for marketing, organizational and tech skills for HR, patience and emotional intelligence for customer service, analytical and accounting skills for finance, data analysis and time management for research and development, and confidence and active listening for sales. The report emphasizes how these skills contribute to the overall success and efficiency of the business. Desklib offers students access to similar solved assignments and past papers.

BSc (Hons) Business Management with
Foundation
BMP3004
World of Work
Functional Areas
Submitted by:
Name:
ID:
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Contents
1.0 Introduction 3
2.0 What is a business? 3
3.0 What is Functional areas of business – Definition
4.0 What are the key functional areas of a business?
4
5.0 Description of the various functional areas in business
organizations 4-5
5.1 Marketing 5
5.2 Human Resource Management 5
5.3 Customer Service 5
5.4 Finance 5
5.5 Research and Development 5
5.6 Sales 5
6.0 Description of the types of skills needed by employees
to be able to work effectively in these functional areas
6-8
6.1 Skills needed by Marketing employees 6
6.2 Skills needed by Human Resource Management employees
6
6.3 Skills needed by Customer Service employees
7
6.4 Skills needed by Finance employees 7
6.5 Skills needed by Research and Development employees
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6.6 Skills needed by Sales employees 8
7.0 Conclusion 8
References 9
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1.0 Introduction
The world of work is the things that is made of the things that is get required to get
recognize the occupation, jobs employers, employee and their promotions. The
organization will sometimes take initiative to provide these levels of different things to
their employee. Apart from this almost everyone within the planet that get survives
by the working because there is someone else works. This work will make able to
get survive the characteristics by something called the division of labor. This get
provides the satisfaction with the working live that gets depends on the experience of
the division of labor. Therefore, people will work because there are many of the
people will get a perfect good theory as well as suggestions and opinions about the
people why they work, as well as world of work get survive within the two broad
categories that is survival and meaning of work (Artale, 2020) Now, in the context of
the report john is person that is 21 years old and has a very few experiences has get
decided to buy a local company IOM limited. So as the consultant of the company to
produce a report related to the areas of functional areas of business organization
and various types of skills needed by the employee to be able to get work effectively
in the functional areas
2.0 What is a business?
Business is a profession that will become provides an arrangement of the numerous
kinds of people in an arena of marketing. Business also gets provides the source of
income to its associates as well as get involved in a profitable and private area both
by the help of marketing. Apart from this, the term business denotes to the
organization to its exertions and devotion to its work for its customers. Business also
gets required various expertise for the marketing that aids in selling and buying of
goods and services. Business is a well-organized platform that stretches products
and services to the society, this will support the nation to grow and develop their
economy with using its potential and scheme in the marketing (Awadallah, 2020)
3.0 What is Functional areas of business - Definition
The functional area of business states the company capacity and team work of
workforces with their comparable skills and expertise for retailing their products to
the customers. A common functional area of corporate is sales subdivisions where
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each employee of IOM limited have to concentrate on retailing its firm products to its
customers. In mostly business functional area emphasis on separating the employee
with its capability of effort and comparable skill to tackle the marketing of their
products for its company that assist to grow business profits. By Organizing the
functional area also permits an administrator with comparable skills and expertise to
appraise its works done by their employee with their efforts of work done.
4.0 What are the key functional areas of a business?
Mostly, there are 4 functional area of a business marketing, human resources,
operational, finance. marketing helps in dealing with selling and buying of products
with their practice of numerous skills of marketing or to prepare the materials used
by its sales functions’. Human resources are a field where company can handle its
business with its knowledge of screening, recruiting and training job of employee.
This can also assist to handle the administration section of company. As well as
operation department is get focused on harvesting the value of its resources owned
by the business, where resources can be corporal and incorporeal in building of
physical resources. However, Finance department is a major key part of business
where they manage the information associated with selling of products, information
of stock of purchase goods as well as assist IOM limited company for conducting
future planning within its firm that, benefits the company in further investment like low
investment of amount but after many years it gives higher returns to their company
(Galea and Keyes, 2020).
5.0 Description of the various functional areas in business
organizations
5.1 Marketing:
Marketing is the major needs to grow customers, the effective marketing will plays an
important role in promoting the business as well as its aims and objectives. This
department also helpful in defining and managing the brand, the management of
social media and monitoring and get producing the internal marketing as well as
communication for the employee.
5.2 Human Resource Management:
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Human resources are the key important area where every company can get handle
their business with its understanding of screening, recruiting and providing on job
training to their employee. As well as this also assist to become handle the
administration department of company. The human resource department will make
sure that people they are recruiting having right skills and experience and
qualification as per the needs of company.
5.3 Customer Service:
The customer services are support the company to provide best offer to customer.
Both the before and after sales of the products and services. This assist customers
to an easy and enjoyable experience with the organization. The customer service is
get related more than just answering their questions. This is the major part of the
promise of company that builds a brand and assist to gain potential customers.
5.4 Finance:
Finance is a major key part of business where the department have accountability to
handle the sales information, data of purchased goods or coming planning of future
that aids the company to invest. This department is also responsible for budgeting,
forecasting and the other decision-making process that is being handled by IOM
limited, if the company is planning for automating its business.
5.5 Research and Development:
The research and development are one of the important functional areas of the
organization that assist in identifying the strength and weakness of the organization.
This all depends on research as well as development of the business organization.
That can actually get introduce the new ideas about the products within the market.
5.6 Sales:
Sales is an essential part of the business function that are the part of marketing that
induce the marketing of products, sales forecasting, support of customers and
advertising this will also assist the company to take orders of sales and will manage
the relationship with customers (Kulshreshtha and Sharma, 2021).
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6.0 Description of the types of skills needed by employees
to be able to work effectively in these functional areas
6.1 Skills needed by Marketing employees:
Internal communication skills;
As the marketer, the person is not just only communicating with the target
audience the marketer also has target their audience. While the marketers
communicating internally with their co-workers as well as their manager in company.
The marketing employee will keeping its clear and consistent messaging with its
team of marketing, that means the company can get more done and they do not
have to face any of the difficulties to another team members while running its project.
Interpersonal skills;
The interpersonal skills will get go hand in hand with the internal
communication skill. These particular skills` is get focused on how things are get said
to another people. The reality of the situation is all the humans are always get
communicating with each other.
Confident public speaker;
When the marketing employee get standing in front of boss or client, they
have to be confident at their words and able to pitch the project of the company
product that become handled to them. If the employee gets appear to have
confidence in the way to sharing something with their customers.
6.2 Skills needed by Human Resource Management employees:
Communication;
The communication is the most significant skills of the human resources
administrator that must possess. The capable manager HR manager will get desires
to strong written skills to get handled the daily routine task.
Organization;
This is difficult to get manage the needs of the employee as well as business
owners if they have lack of the organization skills when the employee will get visits
the office of HR with the questions or concern, the manager that may not get
immediately know the answer. Moreover, they should know that exactly where to get
find the requested information.
Tech savvy;
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They are many of human resources professional that helps on visual planning of the
software and digital spreadsheet and online database to get complete its job. The
tech savvy HR manager can also get create the power point presentation, that will
get helpful in updating their company blogs and get track the analytics workplace.
6.3 Skills needed by Customer Service employees:
Patience;
The patience is getting important for the customer services and professional. After
every customer who get reached out for the support that are sometimes confused as
well as frustrated and being listened to everyone and get handle every problem with
patience
Emotional intelligence;
This also provides a great support of customers representative that will get knows to
get related to everybody in the organization, because they are especially goods with
people frustrated peoples. This is also helpful to resolve the grievances and provides
the empathy to frustrated employee
6.4 Skills needed by Finance employees:
Analytical thinking;
The analytical thinking is the crucial skills for the finance professionals. This also
refers to looking as well as understanding the situation to interpret as well as deriving
the intelligence and thoughtful responses. when analytical thinking as well as
problem solving are the forte, that finance employee can get finance the smart
solutions and quickly provides the benefit for the company
Accounting skills;
the accounting skills will get refers to the technique and capabilities that get allows to
track, record and manage the financial transaction that effectively and efficiently
except to have the accounting skills as they are crucial for get performing the
financial analysis.
6.5 Skills needed by Research and Development employees:
Ability to handle the large datasets and perform high-level data analysis;
This is again making the total sense. If something is get handled by research
and development employee. This will get involve in creating as well as analyzing the
data. Within the modern world the employee is get working in the huge amount of
genomic. That get explains the data and science.
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Time manager and independent worker;
all of the employer that wants to get things done. This is just a basic fact that
is all related to the productivity. This also means to manage the time more effective
manner and this also means the ability to get prioritize the distraction to get
understand the difference.
6.6 Skills needed by Sales employees:
Confidence- maintaining a positive attitude;
This will suffer with manner of the rejection by the prospective of the
customers with the whole and get require the high level of the confidence and
positively and get tenacity. This will get able to get transfer the belief in themselves
as well as product to the customer if they are going to get successful
Active listening skills;
The communication is the fundamental of building the trust as well as creating
the image in eyes of customer. The sales employee has to get aware from the
assumptions, judgements as well as beliefs to get best understanding of desire
customer demands (Mayer, Caruso and Panter, 2021).
Conclusion
From the above report the conclusion of the topic is as follows; Business is a
profession that will become provides an arrangement of the numerous kinds of
people in an arena of marketing. Business also gets provides the source of income
to its associates as well as get involved in a profitable and private area both by the
help of marketing. Apart from this, business functional area emphasis on separating
the employee with its capability of effort and comparable skill to tackle the marketing
of their products for its company that assist to grow business profits.
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References
Artale, P., 2020. Understanding the Relationship Between Work-Life Flexstyle, Job
Satisfaction, and Turnover Intention Among New Professionals in Student Affairs.
Michigan State University.
Awadallah, N.S., 2020. Measurable versus Non-measurable Factors: A Preferred
Approach in Understanding Work Life Balance Practices to Contribute to Work Life
Balance in Small and Medium Enterprises (Doctoral dissertation, Northcentral
University).
Galea, S. and Keyes, K., 2020. Understanding the Covid-19 pandemic through the
lens of population health science. American Journal of Epidemiology, 189(11),
pp.1232-1237.
Kulshreshtha, K. and Sharma, G., 2021. Understanding e-leadership: Please mind
the gap. Technological Forecasting and Social Change, 168, p.120750.
Mayer, J.D., Caruso, D.R. and Panter, A.T., 2021. How do people think about
understanding personality—And what do such thoughts reflect?. Personality and
Individual Differences, 178, p.110671.
Nawaz, M., Abid, G., Arya, B., Bhatti, G.A. and Farooqi, S., 2020. Understanding
employee thriving: The role of workplace context, personality and individual
resources. Total Quality Management & Business Excellence, 31(11-12), pp.1345-
1362.
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