BUS3001: Walmart's Business Process and Goals Analysis Report

This report provides an analysis of Walmart's business processes and goals, examining how well the organization aligns its business objectives with its operational procedures. The report begins with a background of Walmart, its mission statement, and its strategic goals, which include seamless shopping experiences, growth targets, and competitive strategies. It explores the various business processes used, including the significance of e-commerce websites in modern business process management. Furthermore, the report delves into the information systems employed by Walmart, particularly customer relationship management (CRM) and supply chain management, and how IT systems are integrated within the organization. The report also identifies the challenges Walmart faces in integrating IT goals and business goals, such as decisions driven by executives lacking technical knowledge and confusions on alignment. References to relevant sources are included to support the analysis.

Running head: BUSINESS PROCESS AND GOALS
Business process and goals
Name of the student
Name of the university
Author Note:

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BUSINESS PROCESS AND GOALS
Table of Contents
Background of the Company.....................................................................................................3
Mission of the Business.............................................................................................................3
Business goals............................................................................................................................3
Business processes used at the Company...................................................................................4
Information System used at the Company.................................................................................5
Explanation of how IT systems integrate in the business organization.....................................5
Identification of some of the challenges of integrating IT goals and Business goals................5
References..................................................................................................................................6

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BUSINESS PROCESS AND GOALS
Background of the Company
Walmart Stores Inc. is a public limited company in the United States. The company
operates across the globe and is the largest retailer of the world. It is large both in size as well
as the largest in terms of earning revenue. Headquartered in Arkansas of the United States of
America, the company currently has an income of around more than 410 billion US$, with an
net asset of more than 170 billion US$. Apart from such a huge revenue and assets, the
company employs around 2,100,000 people all over the world which clearly proves its large
size. The company operates a chain of supermarket and also different kinds of other retail
stores under the brand name of Walmart.
Mission of the Business
The presence of millions of employees all across the globe, the company sets an
example of an effective human resource management of the business enterprise. The presence
of the effective human resource management has been the key to the success of the business
organization. The mission of the company has been the main reason behind the sound
fundamental principles of the Company. The mission statement of Walmart is “Save people’s
money so that they can live better”. The strategic goals of the business, to enrich the lives of
the people is in line with the mission statement of the business organization. Based on the
following business it is clear that the strategy of the management of Walmart is to use price
as the selling point to attract the targeted consumers.
Business goals
The business goals of Walmart can be categorized into a number of different units
which are as follows;

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BUSINESS PROCESS AND GOALS
a. The Plan- The plan which is a part of the goals of the business unit are to ensure
Seamless shopping for the customers and also ensure fast and easy shopping methods
like online shopping or mobile shopping.
b. The Growth target- The growth target of the organization is based on the growth of
the next three years which have been estimated at around $45billion to $60billion new
sales target or potential.
c. The Strategy- The strategy of the business unit is to gain competitive advantage by
ensuring implementation of the most unique ideas that can be successful for the
business organization. The management of the business has offered to keep the
offerings relevant, convenient and fit for a diverse range of people. The continuous
improvement of the applications and experience digitally can also be a major success
for the business organization.
d. Areas of Growth- The major growth areas are typically Value, Convenience and
appeal to the customers.
Business processes used at the Company
The major success of Walmart has been its ability to spread its wings on to the
different global markets. Walmart generally operates a large number of different retail units
that are efficient and capable enough to ensure business success. Apart from it, the company
also has a number of different e-commerce websites that are important for the success of the
business organization. According to, Chang (2016) the e-commerce websites forms an
important part of the business process management of the company in the modern times. The
use of the e-commerce system also helps the management of the company to reduce the
operating costs and increase the revenue. Therefore the business process strategy of the
company is a major success for the business enterprise.

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BUSINESS PROCESS AND GOALS
Information System used at the Company
The huge revenue of the business and the major share of the retail market is one of the
main reasons behind the maintenance of a well-established information system in the
company. Traditionally the management of Walmart has focused on the Customer
relationship management to operate its business. According to, Rahimi et al. (2016) the CRM
system of the Company and the supply chain management system of the company is managed
by the information system of the organization.
Explanation of how IT systems integrate in the business organization
The company thus is using the information system in a proper and effective manner as
because both customer management and supply chain is totally based on information which
has to be accurate and transparent to ensure success (Rahimi et al. 2016). The company has
recently started some new innovations by means of implementing IT in the business system.
Some of them are different types of mobile upgrades, lists and returns, automated vending
machines, use of robotic technology and many more as such. The implementation of such
systems has helped the business organization to be more productive and perform in a much
better manner.
Identification of some of the challenges of integrating IT goals and Business goals
The major challenges faced by the management of Walmart while implementing the
IT goals are as follows;
a. IT decisions are most often driven by business executives with little or no
knowledge on technology. This often leads to loss of time and money
b. There are confusions on alignment which can cause delay from both sides
c. The management of Walmart does not often feel the necessity to utilize IT
technology.

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References
Chang, J. F. (2016). Business process management systems: strategy and implementation.
Auerbach Publications.
Hammer, M. (2015). What is business process management?. In Handbook on business
process management 1 (pp. 3-16). Springer, Berlin, Heidelberg.
Rahimi, F., Møller, C., & Hvam, L. (2016). Business process management and IT
management: The missing integration. International Journal of Information
Management, 36(1), 142-154.
Rosemann, M., & vom Brocke, J. (2015). The six core elements of business process
management. In Handbook on business process management 1 (pp. 105-122).
Springer, Berlin, Heidelberg.
Stafford-Smith, M., Griggs, D., Gaffney, O., Ullah, F., Reyers, B., Kanie, N., ... &
O’Connell, D. (2017). Integration: the key to implementing the Sustainable
Development Goals. Sustainability Science, 12(6), 911-919.