Contemporary Hospitality Industry Report: Business Analysis

This report provides a comprehensive overview of the contemporary hospitality industry, with a specific focus on Marriott International. It begins by defining the industry and exploring the diverse types of businesses within it, such as hotels, resorts, and lodging, along with the various products and services they offer. The report then delves into the operational and functional departments within a hospitality business, highlighting departments like housekeeping, accounting, and their respective roles in ensuring customer satisfaction and profitability. Furthermore, the report examines the significant contributions of the hospitality industry to local, national, and international economies, including infrastructure development, GDP, and employment generation. It also investigates various operational roles within the industry, such as budget management and customer service, and discusses the skills required for these roles, along with current skill shortages, such as teamwork. The report concludes by summarizing the key findings and emphasizing the dynamic nature of the hospitality sector.

Contemporary
Hospitality
Industry

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1.The different types of business within the hospitality industry and the diverse products and
services they offer...................................................................................................................1
P2.Range of operational and functional departments within a chosen hospitality business.. 1
P3. Contribution of the hospitality industry to local, national and international economies. 2
TASK 2............................................................................................................................................2
P4. Investigate a range of different operational roles within the hospitality industry............2
P5. The skills required for roles within the hospitality industry and current skills shortages.3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
Hospitality industry is a broad category of business which provide services to consumers.
This organisation depends on accessibility of free time and discretionary income (M. Karatepe
and Demi, 2014). In this report the chosen industry is Marriott international is an fastest growing
lodging industry. Its headquarters is situated in Maryland, Bethesda in UK. this report consists
knowledge and information about hospitality industry. Current structure, scope and size of the
company and current anticipated skills required are also mentioned. The internal and external
factors that impact hospitality organisation and current issues. Along with this current and
potential trends and developments affecting hospitality industry are mentioned in this reports.
TASK 1
P1.The different types of business within the hospitality industry and the diverse products and
services they offer.
Now a days hospitality industry is a leading organization that deals with different types of
business in hospitality industry such as hotels, travel and tourism, catering, lodging and
recreation. Marriott international deals in various business like hotels, resorts and lodging. They
provide some services to customers like 5 star hotel amenities, boutiques, 24- hours room
services, barber facilities, helicopter services, currency exchange, non-smoking rooms, business
centers and laundry facilities. And products they use Marriott bed, bedding, bathing showers,
Marriott bear, linens and pillows.
P2.Range of operational and functional departments within a chosen hospitality business.
Operational department deals with business operations and functional department is
responsible for the proper functioning of businesses. In Marriott hotels operational departments
operates house keeping, pursers, entertainments, food and beverages. And functional
departments includes human resource, security and accounts departments. These two
departments manage functions and operations of hospitality business to satisfy customers and
maximize profitability. Some functional and operational departments are explained below:
House keeping Department:
House keeping department in Marriott international is accountable for guest rooms
management and cleanliness of hotel.
Account Department:
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Accounts department is answerable for overall financial state of Marriott hotels.
P3. Contribution of the hospitality industry to local, national and international economies
There is importance of hospitality industry in economies. Also they provide various
contributions to local national and international economies. Marriott internationals contributes
in economy like infrastructure development, employment and revenue generation, employment ,
tax paid and GDP. Some contribution of Marriott internationals in economies are explained
below:
Infrastructure development:
Infrastructure is organizational structures and facilities that required for functions of
business. It is considered as a backbone as Marriott internationals contributes in infrastructure
development for growth of the local economy.
GDP:
GDP(growth domestic products) is a total value of anything that is produced by
individuals and firms in country (Wang, 2014). Marriott internationals directly contributes to
GDP for national economic growth.
TASK 2
P4. Investigate a range of different operational roles within the hospitality industry.
Operational roles in hospitality industry involves customers services, provide food and
beverages to clients and coordinate the task of departments. Marriott internationals performs
various operational roles are explained below:
Management of budgets:
any business can't run if there is no funds. To manage budgets of hospitality operations
are difficult as they have to oversee many departments. Manager of Marriott internationals
discharge enough money to this departments so that they assure effectual workflow towards the
objectives of industry.
Customer services:
Customer service is important for any company to provide good services to customers.
For that Marriott internationals implements best customer services so that they visit again no
matter how costly the accommodation is. There are someways through which they meet and
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greet their customers. Services are great house keeping facilities and resolve their complaints
quickly.
P5. The skills required for roles within the hospitality industry and current skills shortages.
The skills required for roles in hospitality industry are communication, multitasking,
flexibility, interpersonal and problem solving skills. There is shortage of current skills like team
work. In Marriott internationals required and shortage skills are explained below:
Problem solving skills:
Problem solving skills is very crucial skills for hospitality industry as this solve queries
of clients. Thinking about issues and problems that are concerned with roles in this organization
and ability to contribute to positive results (Solnet, Kralj and Baum, 2015). Marriott
internationals required this skills as it develop innovative, practical and creative solutions to
satisfy customers.
Team work skills:
Team work skills are essential for hospitality industry as these skills help them to
coordinate activities for serving good services to customers. Marriott internationals required this
skills but there is shortage of this in hospitality organization. As this skills help them to work
effectively in team by following the instructions and understand roles in service. And help them
to achieve standard quality services to their customers.
CONCLUSION
From the above report it is concluded that hospitality industry deals with various business
and services. Examination of functional and operational departments in hospitality industry. To
know about functions and operations of businesses in Marriott internationals. Hospitality
industry also contributes in economies like GDP, employment and revenue generations.
Different operational roles and various skills like multi tasking, problem solving and so on that is
required for hospitality industry.
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REFERENCES
Books and Journals
M. Karatepe, O. and Demir, E., 2014. Linking core self-evaluations and work engagement to
work-family facilitation: a study in the hotel industry. International Journal of
Contemporary Hospitality Management. 26(2). pp.307-323.
Solnet, D., Kralj, A. and Baum, T., 2015. 360 degrees of pressure: The changing role of the HR
professional in the hospitality industry. Journal of Hospitality & Tourism Research.
39(2). pp.271-292.
Wang, C. J., 2014. Do ethical and sustainable practices matter? Effects of corporate citizenship
on business performance in the hospitality industry. International Journal of
Contemporary Hospitality Management. 26(6). pp.930-947.
Online
skills, 2014 [Online]. Available through <https://www.ramtrainingservices.com.au/blog/6-skills-
and-characteristics-you-need-to-work-in-the-hospitality-industry/>
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