Contemporary Hospitality Industry: Business and Economic Report

This report provides a detailed analysis of the contemporary hospitality industry, encompassing various business types such as travel and tourism, lodging, and restaurants. It explores the range of operational and functional departments within the Grosvenor Shangri La, differentiating between front-house and back-house operations, and highlighting the importance of each for customer satisfaction and business efficiency. The report further examines the contribution of the hospitality sector to international, national, and local economies, emphasizing its role in employment and revenue generation. It also outlines different operational roles within the sector, including housekeeping, sales and marketing, and front desk facilities, and their significance in delivering high-quality services and enhancing customer loyalty. The report concludes by summarizing the key findings and reiterating the importance of understanding the diverse aspects of the hospitality industry for effective business management and sustainability.

The Contemporary Hospitality Industry

Table of Content
Introduction
 Various types of businesses in hospitality industry
 Range of operational and functional departments within Grosvenor
Contribution of international, national and local economies
Different operational roles within hospitality sector
Conclusion
References

INTRODUCTION
Hospitality industry is leading and fastest growing industrial segment in which
activities that are associated to boarding, lodging, restaurant, accommodation
sightseeing, recreation, club, transportation etc are included. By offering these services
and facilities operating their services in this sector mainly aim towards providing
immense satisfaction to consumers. There are number of organisation in hospitality
sector take use of consumer centred approach through which they provide high quality
services and facilities to customers in order to ensure your long-term sustainability in
respective sector.

Various types of businesses in hospitality industry
Travel and tourism: It is one of the most essential business units operating their
services in hospitality segment in which services relating to transit and
computation facilities to consumer is being undertaken . Further it has been
identified that road, train, flight, ship are some of the travelling mode through
which facilities and services are being offered to customers.
Lodging: This business of hospitality sector activities related to hotel, breakfast,
motels etc. Services that are being included in lodging are mainly prevails for
short period of time as to offer consumer satisfaction according to their
requirements. In this services that consumer ask when they stay in organisation
premises are being included.

Cont….
Restaurant: In this business unit facilities related to food and beverage is being
provided to customers. This business unit is also one of the efficient segments of
hospitality industry in which consumers are provided with wide range of eateries,
fast food, quick service, restaurant facilities.
Pubs / clubs / bars: This unit within hospitality sector mainly provide customers with
the services that are related to their relaxation and comfort. Bar, club and pubs
provide entertainment facilities to consumers those who seeks towards spending
their time with pear acquaintances and family.

Range of operational and functional departments within Grosvenor
Shangri La conduct their business operations with having two different form of business
unit that are front house and back house with wide range of a functions. This department
conduct their facilities in order to offer high level of satisfaction to their customers with
an aim to enhance overall profitability and productivity of entity in hospitality industrial
sector. These units mainly engage in the operations of conducting their daily basis
services to offer back house and front house services effectively
Front house: Within this unit activities and operations related to front house housekeeping,
reservation in Shangri La hotel and restaurant is included. It has been identified that
employees those who perform their function within this are having direct conservation
with client or consumers. Thus, this makes this unit of the most important and essential
role in which entity can is required to ensure maximum level of consumer satisfaction.

Cont…
Back house: This unit within an organisation include operations related to HRM
engineering and accounting. In terms with HRM unit they conduct operations related to
hiring, recruiting, providing training and development courses to employees. Along with
this HR executive are also have most important role to make sure that food and beverage
unit is conducting their operations according to set standards and guidelines.

 According to the evaluation it has been identified that hospitality is one of the
fastest evolving sector that offer wide range of employment opportunities for
individuals in local and national scale. Due to their significant contribution this
industry facilitates national and local economy significantly. This industry is one of
the 5th largest industrial sectors of United Kingdom that duly offer employment
opportunity to approximately 2.4 million people. Along with this, it has been
identified that this industry also generated maximum revenue is equivalent to
£90billion. This industry is operating there services with capitalised globalisation
trend that enhances international economy at great extent. In addition to this
licensing and franchising also make this industry one of the highest contributing
industrial segments in national, local and international economics around the world.
Contribution of international, national and local economies

Different operational roles within hospitality sector
Hospitality sector include wide range of operational roles that aim towards providing
maximum satisfaction to customers
Housekeeping: It is one of the most important operational roles that engage in the
operations of maintaining organisational sites as well as surroundings in order to
offer feasible comfortable, clean environment and atmosphere to customers. By
conducting this role Shangri La aim towards enhancing consumer loyalty towards
organisation, as entity effectively provide enchanting facilities like spa, banquet
hall, fitness care facilities according to consumers requirement with of high quality.

Cont…
Sales and Marketing: This is one of the essential businesses within hospitality sector as this role
which is required to manage overall sales ratio of entity is included. In context with Shangri La it
is essential for manager to take advantage of attractive marketing schemes program and strategies
to enhance company market share holding.
Front desk facilities: Front desk facilities role is a crucial operational role in which essential
services are being provided to customers. As it as it has been identified that front desk executive
and employees have direct connection with consumers, thus they have the most important
responsibility to maintain positive interactions with consumers by understanding their
behavioural conduct.

CONCLUSION
As per the above mentioned report, it has been concluded that hospitality
industry is a wide sector that involves different types of business units that
are being managed by diverse range of roles and responsibilities. In this
entities involved conduct their business operations while fulfilling customers
needs and demands effectively to enhance overall sales, profitability and
productivity of entity.

References
 Ann, S. and Blum, S.C., 2020. Motivating senior employees in the hospitality
industry. International Journal of Contemporary Hospitality Management.
 Chang, W. and Busser, J.A., 2020. Hospitality career retention: the role of contextual factors
and thriving at work. International Journal of Contemporary Hospitality Management.
 Bavik, A., 2020. A systematic review of the servant leadership literature in management and
hospitality. International Journal of Contemporary Hospitality Management.
 Wang, Z. and Xie, Y., 2020. Authentic leadership and employees’ emotional labour in the
hospitality industry. International Journal of Contemporary Hospitality Management.