Hospitality Business Toolkit Report - Business Development, Analysis

This report delves into the Hospitality Business Toolkit, providing a comprehensive overview of its key components. It explores the various functional roles within the hospitality sector, including housekeeping and front office departments, highlighting their importance in customer experience and op...Read More

Hospitality Business
Toolkit

Table of Content
 Introduction
 Different functional roles within hospitality sector
 Different methods of communication, coordination and
monitoring
 Conclusion
 References

Introduction
Hospitality industry is an amalgamation of various sub parts
which includes, food and beverages, lodging, travel and
tourism etc. Business toolkit is a combination of different
steps which helps an entrepreneur to launch their business
with full perfection so that mission and vision of the
company would be attained in a near future.

Different functional roles within
hospitality sector
Hospitality sector is vast in nature as it includes various
types of departments who has different type of work but
has the same purpose i.e., to gain competitive advantage
over other competitors by attain sustainable business
performance

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Functional roles within
hospitality sector
 Housekeeping
department and front
office department
 Food and front office
department

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Housekeeping department and front office department:
Housekeeping work is to make the environment of hotels
or restaurant clean and healthy so that customer experience
engagement would be enhanced.

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Food and front office department: Food department work
is to make the food according to the customer demands so
that their unsatisfying needs and demand would be
satisfied.

Different methods of communication,
coordination and monitoring
Communication, coordination and monitoring is an essential
part of the business as it helps them to identify problems
which employees are facing and how it could be
improved so that their performance wont get affected
from it

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Various methods are explained below by taking functional
examples of housekeeping department:
 Communication
 Coordination
 Monitoring

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Communication: It refers to exchange of words between
more than one individual at workplace. Main motto of
communication in Foodora is to clear the doubts
regarding role or provide training to the employees so that
they can align their activities with the mission and vision
of the business.

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Foodora can use methods
like seminars, workshops,
messages, conference etc.
to communicate between
the employees.

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Coordination: It refers to synchronization of activities done
by the employees so that maximum utilisation of resources
would be achieved. Coordination is the back bone behind
sustainable business performance.

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Monitoring: It refers to observation of performance
performed by employees with the aim of removing
weakness which will to strengthen of performance. For
instance, Foodora can use performance management
method in which regular analysis of working activities
are done so that appraisal will be done accordingly.

Conclusion
From the above presentation, it can be concluded that hotels
should regularly monitor the spending and earning of
company as then only they can make the toolkit with the
aim of attaining competitive advantage over others.

References
Allinson, K., 2017. Widening participation in outward
student mobility: a toolkit to support inclusive
approaches.
Brotherton, B., 2015. Researching hospitality and
tourism. Sage.
Bowie and et. al., 2016. Hospitality marketing. Routledge.

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