Business Skills for International Hotel Industry: Legal Risks Analysis

This report provides an analysis of the legal and legislative risks that managers and employees in the international hotel industry must consider. It covers various critical areas, including liability, data protection, health and safety, risk management, and licensing. The report emphasizes the importance of understanding legal liabilities related to guest contracts and cyber security. It discusses the significance of data protection, referencing the General Data Protection Regulation (GDPR) and the role of data protection officers. The report also highlights health and safety obligations, particularly the need for hotels to ensure employee and guest safety, including providing proper training and addressing potential hazards. Food hygiene, including employee practices and equipment sanitation, is another key area. The report also addresses overall risk management, emphasizing the need for businesses to build a risk-aware culture and implement comprehensive risk management strategies. Finally, the report touches on licensing requirements for the hotel industry.

BUSINESS SKILLS FOR
INTERNATIONAL HOTEL
INDUSTRY

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 2............................................................................................................................................1
2. Preparation of report that analyse the legal legislative risk for the managers and employees
need to consider in the hospitality industry that are ...................................................................1
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
To start the international hotel industry one must need the skills of entrepreneurship as it
is very essential to make the business growing for this it is very essential to see it according to
the view of entrepreneur. This report is about the international hotel industry so it also analyse
the different legal risk of legislative in that managers and employees also need to consider and
these are food hygiene, health and safety etc.
TASK 2
2. Preparation of report that analyse the legal legislative risk for the managers and employees
need to consider in the hospitality industry that are
legal legislative risk in the hotel industry
Liability: as this industry is having the specific liability towards the guests and towards the
legislative act. Liability of this industry is complexed and can not be complied from the contracts
that are previously signed as in this the parties are related to the claims by the consumer as these
may include the contract for the sale of rooms, outdoor catering services, regarding the events
(weddings, birthday parties, conferences, receptions etc.) so there is a need to obey the terms of
the contract otherwise the party may claim for the breach of the contract and may ask for the
financial compensation for the damage (Dhar, 2015). For these there is a need that the employees
and the managers take care of all the responsibilities regarding this. In fact this industry also
holds the significant cyber liabilities due to the nature of this business as they handle the huge
amount of personal identifiable and the other sensitive information that includes name, passport
details, occupations, card details etc. so the manager need to take care that this information can
not be leaked outside and ensure it by the cyber insurance (Al Yousuf, Taylor and Taylor, 2015).
Data Protection
Security of the data is always having the risk in the hospitality industries as it extend to
far beyond its reputation that the hotel can take of the guests if their data is being compromised.
It is another important global reputation even they have to protect the data of their credit cards
and fines for non-compliance (Karatepe and Karadas, 2015). Dr lan Gauci has recently given the
session to the hotels' industry regarding the implication of the General Data Protection
Regulation in their operation. In this they discussed how to introduced changes in the data
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protection regime, particularly the rights in data regime and this impact the hospitality industry
in their day to day operations also discuss regarding the requirement to appoint the Data
protection officer and the importance to conduct the data mapping and also assess the privacy
impact. For the Data Protection Act, in this the data controller is the party that process the
personal data and are responsible for its compliance (Emiroğlu, Akova and Tanrıverdi, 2015). As
the manager of the hotel is the data controller under this they depend on under the relationship of
data, so the manager need to be responsible for the data protection.
Health and Safety
Hotels, casinos, lodges, resorts, motels are all fall under the Health and Safety
administration regulated for the general industry. There is a need for the managers to examine
the key health and safety obligation in respect to hotel. Consider the legal, financial and the
reputation impact of having failure to comply the legal requirement for the health and safety
obligations. Hotels need to comply or required to take all the reasonable practical steps to ensure
the safety of the employees and to their guest (Akgunduz, 2015). It is very important for the
hotels to realize the identity of the employer and owes the duty under the health and safety
legislation. It is important for the manager that they take care regarding the health and safety act
that is being required for the hotel. As now the hotels are moving towards the luxurious, heavy
beds and the other amenities that may have the risk of injury. In fact the house keeping
employees faces the highest risk of injury as they are having the workload that can lead to strain,
sprain and tears. For this the manager need to concern the issues regarding that they have to
provide the training to strengthen the housekeeper. Conduct the job safety analysis and utilize the
software tools to track and manage the OSHA record keeping, provide the content training to
them and the documentation of training for the employees to manage and analyse the job safety
tasks and hazards (Karatepe and Karadas, 2015).
Food Hygiene
Food safety includes the food hygiene as it is the wider term that is related to the food and its risk
it is becoming the important issue for the consumers that are making the purchase decision.
Therefore, the food processors and the food handlers should have to improve their knowledge
and the skills to assure the food safety (Rogers and Davidson, 2015). Employees need to take
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care at the time they are preparing the food till the servings. They need to take care that the food
must be fresh and not having any defect, food must be prepared in the clean utensils. Employees
must wear the proper clothing and footwear that are suitable for their job. Wearing the proper
dress in the process is one of the best way to maintain the cleanliness in food that is equally
important in the industry where the standards are high. Keep their hands must be clean and
sanitized as this is required in preventing the diseases (Emiroğlu, Akova and Tanrıverdi, 2015).
Employees must be ensured that the tools and the equipments are clean and sanitize as usually
the bacteria are present in the equipments as they are not cleaned regularly. Manager need to
check that the objects are sanitize in the regular basis. Good food hygiene ensure that the food
that is prepared for the customer is must be safe to eat. As the food hygiene authorities can visit
in the premises to inspect and check the food for compliance with its legal requirements. As the
legislation is being aimed to ensure about the premises that is to be clean and well maintained as
they are designed to allow the adequate cleaning and must have the enough space for the
working and allow the maintenance for the good hygiene in the food preparation as this prevents
the contamination. There is a need for the manager to have a check and must observe all these
things in the responsible way (Al Yousuf, Taylor and Taylor, 2015).
Prepare a report using what you have learned from the module, and analyse the legal legislative
risk that managers and employees need to consider in the hotel industry. Areas to consider are; ,
Risk Management
This industry is being facing the unique set of risks and the challenges that in attempt to
provide to its guests with the safe and enjoyable atmosphere. Risks can be come from the variety
of sources such as the food safety or the cyber security. Businesses should work so that they can
build the risk aware culture among the employees (Rogers and Davidson, 2015). For the
manager it is their responsibility to manage the risk as in this industry there is breach of cyber
security where the hackers can access the information of the customers and their other sensitive
information. Even there are many external factors that are having the severe consequences for
this industry. Most of these factors are beyond the control of the manager and the owners. It is
imperative for any business owner to have the access specially to the insurance company that
understands the needs of the industry. For the managers and the employees it is important to
identify all the risks for which the company is being exposed too. Need to quantify to each
category of the risk and establish the ways how to mitigate these risks even that includes the
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appropriate insurance coverage as the part of the comprehensive risk management strategy.
Managers need to perform the periodical reviews for the required changes in the company and
adapt the programme in the company (Fraj, Matute and Melero, 2015).
Licensing :
For the hotel industry there are some licence that is being required to open a hotel, some
are mandatory that is to be taken by the hotelier before they start the business (What License and
Permits You Need for a Food Hospitality Business, 2019). To establish the business entity there
is a need to have the major licences and their permits such as to obtain the relevant tax
registration numbers that is to be obtained and required the tax registration numbers as it is
helpful to acquire the Employer Identification Number, they need to acquire the food service or
the safety licence from the relevant state, procure the liquor license if the liquor is being served
in that hotel and also if there are having the entertainment than the entertainment and the
broadcast licence is also required.
CONCLUSION
From the above study it is being summarized that this report contains the legal legislative
risk that is to be considered by the manager and the employees in the hotel industry (Akgunduz,
2015). Areas that the manager and the employees need to consider are food hygiene, health and
safety, risk management, data protection etc. as there are being explained in context of the hotel
industry need. Areas that the manager and the employees need to consider are food hygiene,
health and safety, risk management, data protection etc. as there are being explained in context of
the hotel industry need.
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REFERENCES
Books and Journals
Akgunduz, Y., 2015. The influence of self-esteem and role stress on job performance in hotel
businesses. International Journal of Contemporary Hospitality Management. 27(6).
pp.1082-1099.
Al Yousuf, M., Taylor, E. and Taylor, J., 2015. Developing a government strategy to meet
international standards of food safety across the hospitality industry. Worldwide
Hospitality and Tourism Themes, 7(1), pp.4-16.
Fraj, E., Matute, J. and Melero, I., 2015. Environmental strategies and organizational
competitiveness in the hotel industry: The role of learning and innovation as
determinants of environmental success. Tourism Management. 46. pp.30-42.
Rogers, T. and Davidson, R., 2015. Marketing destinations and venues for conferences,
conventions and business events. Routledge.
Karatepe, O.M. and Karadas, G., 2015. Do psychological capital and work engagement foster
frontline employees’ satisfaction? A study in the hotel industry. International Journal of
Contemporary Hospitality Management.27(6). pp.1254-1278.
Online
What License and Permits You Need for a Food Hospitality Business. 2019. [Online]. Available
through. <https://www.nolo.com/legal-encyclopedia/what-license-permits-you-need-food-
hospitality-business.html>.
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