Business Planning and Improvement Strategies for B&A Toy Warehouse

This report offers a detailed business planning analysis for B&A Toy Warehouse, addressing areas for corrective action, including order processing, cost management, and quality control. It identifies non-performance areas like outdated warehouse management systems, HR issues, and poor communication, and proposes strategies for improvement. These strategies encompass updating warehouse systems, enhancing communication, controlling absenteeism, and implementing employee training programs. The report also outlines a training schedule, emphasizing the importance of coaching and feedback for performance enhancement, and concludes with recommendations for reviewing systems and working methods, including setting clear timeframes, KPIs, and innovative communication systems. The report highlights the importance of continuous improvement and the use of past information for future operations, supported by references to relevant academic sources.

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Business Planning
Name of the Student
Name of the University

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Answer 1
Area Required corrective action
Time
Average order processing
time
 Changing the system of order processing of the
organisation from manual to automatic systems
 The warehouse can utilise an alternative system
for dealing with the priority order, and the
original system can be utilised for normal order.
Both these two systems will be more efficient
than only one system.
Cost
Average cost to process an
order
 Changing the system of order system to
automatic that is performing the job through the
computer rather than relying on the manual job.
 Utilising the alternative system for decreasing
the process time will help in processing more
number of products, and therefore, entry cost of
one order can be processing costs of one and a
half orders.
Quality
Error rate
 Changing the driver’s performance expectation
as well as ensuring that drivers acknowledge the
expected performance.
 Contingency plan for dealing with the products
having bad quality.
 Customer services should be having the legacy

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to return the products having defects and bad in
quality.
 Discussion in between warehouse and suppliers
is required regarding the underrated products.
 The interim program should be arranged for
allowing the employees in getting the required
insights of the new system as well as business
workflow.
Production
Average number of orders
processed per day
 Implementation of the monthly report may be
helpful for keeping track on the stocks. It will
prevent from getting run out of the stocks as
well as also prevent from slowing down the
production rate.
Answer 2
1a. Areas of non-performance:
 The organisation is utilising the two years old electronic system for warehouse
management that is having the pessimistic effect on productivity. The reports inferred
that the organisation is not working in a planned way and with the updated system.
 Another is for non-performance is the department of human resources. According to
SWOT analysis, it is seen that the problem of absenteeism is remaining unsolved. The
managers are employing junior candidates for the supervisory posts. These candidates

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are new to the management roles, and therefore, they need intensive training from
warehouse managers.
 The other area of non-performance is the training processes as well as communication
within the warehouse. Reducing in the training sessions affects the employees and
organisational performance.
2a.
Failure in Communication:
 Communication system existing inside the organisation is poor
 Inability in communicating within real-time with the stakeholders
 Around 20percent of the staffs are still not clear about Key Performance Index
 Failure in meeting the KPIs
Planning:
 No planning for inventory exists within the organisation
 No appropriate planning for the warehouse management system
Reporting:
 The organisation lacks in reporting, which increases the absenteeism rate
 There is no reports provided on the stock level, defects item, return report, staff
performance and absenteeism, the process of the workflow.
Training:
 Poor training of staff yields to poor communication of staffs and issues in inventory
management.

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3a.
Inaccuracy prevails within the management
system
Inaccuracy in inventory
Location of the inventory Location of inventory is poor that leads to the
problem to pick up products and yields in
slowing down of the whole operation
Utilisation of the warehouse layout There is issue in efficiency due to warehouse
layout’s poor optimisation
Optimisation of inventory pickup Lacking in efficiency during the pick-up of
inventory products in the warehouse
Answer 3
a. Strategies for performance improvement:
 Warehouse management system should be updated to process the order on a prompt
basis
 Communication process should be improved with the updates systems.
Communication process must incorporate reports and emails. Both the processing as
well as dispatching staffs should check the warehouse and current stocks recorded
within the system.
 The organisation requires in gaining control over the rate of absenteeism. Warehouse
required in gaining control over absenteeism by implement the appropriate program
of training for the new staff and then replacing absentee as required.

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b.
 Implementing the system of training for the employees on a frequent basis
 The company can emphasize survey as well as feedback from employees than
emphasising on the annual reports
 Performance measure requires changes to enhance the performance. It can be done
by aligning KPI with the goals of the warehouse.
c.
Serial Develop needs Types of training or
support to be provided
Duration Budget Responsible Personal
1 Enhancing efficiency in the
area of order processing
Implementing new
software for processing
order and providing
training on it
5 days $5,000 HR & IT team
2 Enhancing the participation
of the employees
Event regarding company
networking
12 days $4,000 Tony & HR team
3 Organising forklifts license
for every employee
organising forklift
examination
9 days $3,000 Tony & HR team
4 Frequent training on
leadership
Leadership conference 1 day $800 Tony and Department of
Human resources

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d.
Training is highly significant for the individuals and groups. Training must incorporate
communication, measures of performance and explanation of the objectives of B&A Toy
Warehouse (Silberman and Biech 2015). Training is also needed for the employees on
gaining the knowledge on new technology.
e.
Coaching is required for enhancing the experience as well as knowledge of the employees.
B&A Toy Warehouse requires system upgrade and the coach will have the appropriate
knowledge in operating the new system fluently (Jones, Woods and Guillaume 2016). Coach
also helps in enhancement of communication for transferring various to the employees and
the trainees.
Answer 4
a. Strategies or development of reviewing systems and methods of working are :
 Communicating clear time frames
 Stating the KPIs and KRAs
 Implement the innovative system for communication
 Implementing the concept of feedback forms
 Implementing the sessions for providing feedback to the employees on the frequent
basis for improving the work methods.
b. The strategy has the capability of providing the history as well as maintaining the
information records for the concerned organisation that is highly useful for continuous

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improvements. The past information is useful for the future operation of the
organisation,