Business Information System Report: Cougar Couriers Recommendations

This report analyzes the business information system of Cougar Couriers, a delivery company that primarily uses cycles and vans for parcel deliveries. The report highlights the company's strengths in short-distance deliveries and identifies its challenges in longer-distance deliveries, attributed to its van-based service. It delves into the current IT infrastructure, including customer request processes via phone and website, and the use of QuickBooks for invoicing. The core of the report lies in its recommendations, proposing various technological implementations such as cloud computing, virtualization, data mining, mesh networks, VPNs, and microservices, to enhance efficiency, security, and competitiveness. Additionally, it explores effective business strategies, competitive advantages, and the importance of customer satisfaction. Security aspects, decision support systems, and potential problem areas are also discussed, providing a comprehensive overview of how the company can leverage technology to improve its services and market position.

Running head: BUSINESS INFORMATION SYSTEM
BUSINESS INFORMATION SYSTEM
Name of the Student
Name of the University
Author Note

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EXECUTIVE SUMMARY
The cougar couriers are a delivery company that mainly relies on the delivery aspect with the
help of the cycle. The delivery is mainly done in a cross town which involve mainly parcels.
The customer makes the request of the delivery by using the phone or using a website. The
main aspect in this case is that the company uses van based delivery service which can be
considered as a slow medium of delivery. The main point of emphasis is when delivery is
concerned with the distance of five kilometres, the company Cougar Couriers is the fastest
and the most important aspect it is the offers the cheapest rate and everybody tries to opt the
service they deliver. The main aim of the report is providing a wide range of recommendation
with the prospective of the company.

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Table of Contents
Introduction................................................................................................................................4
Summary of the Case Study.......................................................................................................5
Effective Business Strategy....................................................................................................5
Competitive strategies............................................................................................................6
Information system that support competitive.........................................................................7
Decision support system........................................................................................................8
Security aspect.......................................................................................................................8
Main problem area.................................................................................................................9
Benefits with the information system....................................................................................9
Recommendation 1: Cloud computing...............................................................................9
Recommendation 2: Virtualization..................................................................................11
Recommendation 3: Data Mining....................................................................................11
Recommendation 4: Mesh................................................................................................12
Recommendation 5: Virtual Private Networking (VPN).................................................12
Recommendation 6: Micro Services Technologies..........................................................14
Recommendation 7: Recommendation of staff................................................................14
Resolving of the risk............................................................................................................15
Feasibility of implementation..............................................................................................15
Delivery aspect of the organisation......................................................................................16
References................................................................................................................................16

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Introduction
The cougar couriers are a delivery company that mainly relies on the delivery aspect
with the help of the cycle. The delivery is mainly done in a cross town which involve mainly
parcels. The customer makes the request of the delivery by using the phone or using a
website. The details related to the delivery is entered automatically or manually by the
concerned people. The company has a good reputation relating to the delivery within a
distance of five (5) kilometres. The company hold the reputation of being the second cheapest
company when relating to delivery of goods. On the other hand, one of the problem aspect is
that when it comes to delivery of parcels more than five kilometres the company lags behind.
The main aspect in this case is that the company uses van based delivery service which can
be considered as a slow medium of delivery. In order to comprehend the aspect, the use of
motor vans is incorporated so that the aspect can be resolved. In order to achieve the delivery,
request the company uses a website and also the use of phone.
This report puts direct emphasis on the different aspect of the company and the related
information technology field that can be related to the organisation. There are many forms of
information technology field that the company have implemented in order to exceed the
expectation from the customer’s point of view, which are beneficial also for the company.
New technological implementation is being focused and the different advantage that the
company can achieve from the above implementation are being produced limelight in this
scenario. The technological implementation that are discussed are cloud computing based
approach, security measures and direct business strategy related to the case. The main
structure of the report is summary of the case study putting into account a described
description of the case, putting emphasis on the strategy that should be implemented in the
virtue of the case study bring into account security issue, the problem area related to the case

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study and a mere discussion on the benefits that can be achieved from the implementation of
the cloud computing prospective.
Summary of the Case Study
The website and phones were mainly used by the customers to make delivery request.
The details which are related to the delivery was entered into a QuickBooks sort of
application which is mainly used to introduce an invoice to the customer. When delivery is
concerned with the distance of five kilometres, the company Cougar Couriers is the fastest
and the most important aspect it is the offers the cheapest rate and everybody tries to opt the
service they deliver. The problem in the field of delivery arises when the delivery is at a
distance mainly five kilometres or more. The main aspect in this case is that the company
uses van based delivery service which can be considered as a slow medium of delivery.in
order to overcome the problem which is being faced by the organisation and decreasing the
standards of the delivery the company has implemented the delivery aspect when it comes to
more than five kilometres with the help of motorbikes and van based delivery service.
Effective Business Strategy
The most effective type of business strategy is that which is continually optimizing
and changing in order to reach the customer expectation (Bouayad et al.2016). Identifying the
general need of the customer and its different approaches when taken into account can benefit
the organisation in many ways. The strategy of the business prospective can be subdivided
into two parts; the one part is knowing where the main position of the business body is in the
market place with the main concern put on the customers which are given the service of. The
second point that should be taken into consideration is that what aspects and the future goals
or the service which is provided to the customer is different from the other competitors in the
same field of area. Having a good knowledge of the customer who gain the service form the
business body can work as an added advantage in different ways.

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Competitive strategies
1. Effectiveness: the satisfaction factor in any field of business or in the internal business
process involved in the organisation should involve the customer, the employee and the
suppliers. The satisfaction level which the individual expect should match the satisfaction
factor which is mainly delivered by the organisations and also from the point of view of
the customers. The blogging down aspect when it is related to many organisation has the
implementation aspect process which is considered to be bureaucratic that intend to do
harm more to the prospective of the business rather than providing advantage. Optimizing
the business prospective should be considered as the main goal when related to the
organisation, with its implementation the aspect of affective control can directly reinforce
cost saving strategy with the improvement of the concept of technology involved in the
overall process. The use of Customer Relation management which is related to the
strategies, practices and technologies that many of the organisations use would make it
very much clear about the competitive strategies that can be implemneted. Keeping the
track of the customer can be achieved with the implementation of the CRM technique, the
different field that it can track the customer are the birthdate of the customer and the
anniversary date of the customer. This would directly influence the relation between the
customer and the company (Tripsas and Langley 2017).
2. Expertise: customer always tend to receive service from the service provider who are
expert in the precise field. When the customer try to achieve the service from a reliable
concern, it gives them the assurance that the service they would get would be of highest
standard without any sort of problem involved in the aspect. Capability emphasising
should be the main point of concern in order to adopt a strategy which is competitive in
every sphere. In order to collaborate on the precise field it can be achieved through the
means of testimonials, degree and certification. These three indicators can be termed as a

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key differentiator putting limelight on the field of its operation with the market and with
its concern initiatives (So 2011).
Recommended Competitive strategy: Effectiveness can be one of the most appropriate
strategy that can be recommended. This is due to the factor that it directly deals with the
satisfaction factor, which can be stated as the most important factor in terms of business
orientation and strategy involvement.
The feasibility aspect of the implementation of the new technology outing emphasis
on the strategic prospective puts forward a focus mainly on the issue that mainly focuses
on the aspect of improving the processes which are related to the business orientation.
The chain of value refers to the chain of the activity involved and the processes that intent
to depict all the behavioural aspects or the actions in an organisation as a whole.
The new information system that the company should implement are:
Information system that support competitive
The main aspect in this case is that the company uses van based delivery service
which can be considered as a slow medium of delivery. In order to comprehend the aspect,
the use of motor vans is incorporated so that the aspect can be resolved. In order to achieve
the delivery, request the company uses a website and also the use of phone. In order to
comprehend the aspect and maintain the aspect of the delivery needs and the needs of the
customer and the different criteria’s that are linked to the service. The computer system that
are used in an organisation reduce the overall workload and directly reducing the error which
are induced into the concept. The problem which mainly arise with the use of the concept is
that the mangers are not very much familiar with the overall working and the benefits that can
be reflected through the user of the technology. The result that can be seen for this scenario is
that the innovation system is nurtured with the external and the internal entrepreneurs (So

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2011). The system which adds an innovation concept in the business point of view are not
conceived by the superior. In order to achieve the advantage that can be achieved from the
innovation, the managers and the other computer users should be very much familiar with the
technological aspect in order to properly implement the technological aspect and from the
implementation advantage from the concept can be achieved (Dave, Patel and Bhatt 2016).
Decision support system
 From any source isolated data can be retrieved.
 With regards to data files use of mechanic ad hoc analysis can be implemented.
 According to the planning the consequence of the proposed planning should be estimated
 According to the schedule propose decision are focused
 According to the schedule the decision facto0rs are reinforced (Rittinghous and Ransome
2016).
The decision support system can be used for achieving the desired standard of work
which is related to the organisation. The main point of emphasis in this aspect is the planning
and the necessary working according to the plan in order to achieve the goal of the
organisation
Security aspect
In the company there are many security and backup plans that are implemented. The
company. The external hard disk with is connected to the main server is rotated. Back up
service are conducted each and every day which is done mainly to increment then back up
files (Cassidy, 2016). The hard disk is rotated ones a month. There are total three hard disk
and the rest two are kept aside. The company mainly uses personal computer that is operated
on windows 10 which are automatically updated with respect to operating system and all the
application based services such as web browser. The security aspect of the computer system

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is also taken care of by the installation of firewall, antivirus and malware detection
software’s. The Wi-Fi encryption (WPA) is always turned on and the router which has Wi-Fi
is always turned off. The router also has an NBN modem connected to it.
Main problem area
The problem in the field of delivery arises when the delivery is at a distance mainly
five kilometres or more. The main aspect in this case is that the company uses van based
delivery service which can be considered as a slow medium of delivery.in order to overcome
the problem which is being faced by the organisation and decreasing the standards of the
delivery the company has implemented the delivery aspect when it comes to more than five
kilometres with the help of motorbikes and van based delivery service (Bouayad et al.2016).
Benefits with the information system.
Recommendation 1: Cloud computing
The benefits that can be achieved with the implementation of the cloud computing are:
1. No need to replace and rip
The concept of cloud computing environment can run on every existing infrastructure
which is related to the hardware (Bouayad et al.2016). The switching which is done by the
business to cloud computing prospective from the traditional can be implemented without any
addition to the infrastructure which exists and any cost up gradation related to the concept.
The main cloud system which would be applied by the implementation is the SaaS (Software
as a Service) infrastructure.
2. Cost reduction

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Cloud computing environment gives the advantage to the business bodies to scale their
storage need and compute needs up as per their requirement. Additionally, the technology
implementation moves the spending of the IT to operation expenditure from capital
expenditure. This increases the aspect of justification and makes it quite easy on the aspect of
understanding. The cost are directly proportional to the business usage so a prediction can be
conducted on the total expense.
3. Portability achieved from applications.
When the design part is properly taken into consideration, the cloud computing concept
offers the benefits of application which are portable. The business data and the application
can be directly moved to the cloud from the traditional database concept and back again
without any hepatic scheduling concept and difficulty. This merely gives the business the
much needed flexibility in order to how they can be used and implement the technique in
managing the data and the applications. The concept can get the best aspect from both the
cloud environment and the traditional environment.
4. Mobility Enable
When moving from traditional system to a cloud based system it give the advantage of
working from anywhere. This concept is gained from the point of the employee to access the
data and the resources form anywhere. The result of such an approach is that the employee’s
productivity can increase (Rittinghous and Ransome 2016).
5. Focus mainly upon core competencies.
With the implementation of the cloud computing it merely requires less work on the part
of the Information Technology. As a result of which the aspect which is related to the focus
on the budget and the resources can be removed and the total focus can be lied upon the core
competencies (Bouayad et al.2016). The overall concept of the information technology runs

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the business but with the implementation of the cloud computing should be streamlined and
easy as possible it can be. Such flexibility can be achieved from the concept of the cloud
computing.
The data ones put into the cloud have to take care of and any illogical person should not
be given permission to access the data. At any point of point with its seen that the data are
vulnerable to any kind of breach necessary moves have to take in order to protect the data
(Lowry et al. 2016).
Recommendation 2: Virtualization
 The concept of server virtualisation helps different operating system to work on a single
physical server as a virtual machined (V.M). Each of the virtual machine has the
underlying servers access which results in efficiency after the aggregation is done on the
aspect of server cluster.
 The concept of virtualization enables the applications to run on a virtual network exactly
as they intend to do on and a physical system. It can be considered as a complete
reproduction of the physical network in the software which provides logical network
services which are related to connected workloads (Tripsas and Langley 2017).
 One of the modern ways to deliver application to the branch offices, offshore employee
and mobile workers is the concept of desktop virtualization. The ratio which is related to
the desktop virtualization is 100 desktop per one server of the desktop.
Recommendation 3: Data Mining
The advantage that an organisation can gain from the implementation of the technique
of data mining are vary vast ranging from the sectors of gaming, policing, surveillance and
human right. The main aspect of the implementation of the technique is outsourcing the bulky
mining projects which can be very much beneficial from the prospective of the organisation

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in order to manage the human resource sector putting more focus on the aspect of managing
the human resource. On the other hand the focus points can also be related to the concept of
capital expenditure part and core area of business. When the source data is related to the term
plethora, sometimes confusion may arise from the point of view of the researchers with the
information which is incompetent that does not involve any experience or tools in bulky
project handling situation.
Recommendation 4: Mesh
The organisation using the mesh technology would directly have a profound impact
on the field of programmers, long term project plan and initiatives related to the project. In a
simply way it can be stated that how the technology is being applied and used in the interface
with the aspect of the other connected devices would directly influence the pattern how the
company perform and do their business (Tripsas and Langley 2017). The important point
with the implementation of the technique is that it would give a better work experience which
will concern the points of better contextualized, more connected across devices and
streamlined. Mobility is the modern technique of thinking when concern with the new
approach of the business. This is the main factor because of which the company focuses on
increasing the number of employee and the number of user of mobile with it so that the
access to the services which are related to the HR can be accessed increasingly (Lowry et al.
2016).
Recommendation 5: Virtual Private Networking (VPN)
VPN’s Vs Leased Line
Organisations in order to achieve a full connection which is secured which is mainly
between the different office locations. The main concept that can be used is that public