Business Information Technology System: Analysis and Solutions

This report examines the critical role of Information Technology (IT) systems in modern business operations. It begins by analyzing the application of various IT systems, such as Transaction Processing Systems (TPS), Management Information Systems (MIS), and Artificial Intelligence (AI), across different business functions like finance, marketing, and production, highlighting their contributions to achieving organizational goals and objectives. The report then delves into the methods IT systems use to process and store data, including knowledge management, Customer Relationship Management (CRM), and data management techniques, emphasizing how these processes facilitate efficient decision-making and strategic planning. Furthermore, the report discusses how IT systems support value-added changes to improve business operations, such as supply chain management and automation. Finally, the report concludes with practical recommendations for IT system solutions, including cloud computing, database implementation, CRM software, and supply chain optimization, to enhance operational efficiency and customer service within a business context. This assignment is contributed by a student to be published on the website Desklib, a platform which provides all the necessary AI based study tools for students.

Business Information
Technology System

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Analyze use of IT systems with different business functions................................................1
1.2 How IT system contribute in achieving goals and objectives...............................................2
TASK 2............................................................................................................................................3
Different ways in which IT system process and store data.........................................................3
TASK 3............................................................................................................................................4
How IT system support value added change for improving business operations........................4
TASK 4............................................................................................................................................5
Recommendation practical IT systems solutions........................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
In present era of technological world, it has become essential for businesses to align
themselves with different types of IT systems. These systems are basically used to manage and
store data and information. they are playing crucial role in growth and development of
organizations (Hitomi, 2017). it helps processing data to get desired outcomes which enable in
bringing efficiency in operations. An IS is integrated with internet, database, etc. to create a
centralized network of communication. This assignment will describe about different types of IT
and its use in business functions. Also, it will show how IS process, store data in different
systems. Moreover, it will discuss how operations efficiency is enhanced and value is generated.
At last some recommendation are given about practical use of IT systems.
TASK 1
1.1 Analyze use of IT systems with different business functions
In a business there are different types of operations performed. The number and type of
operations depend on nature and industry in which business operate. In order to perform
functions, there are different types of IT systems that can be used. It has eased process of overall
business. moreover, it has fastened processing of data and generating results. Different types of
IT systems are defined below :-
TPS- this type of IS is used in financial function. Here, business uses it to record, process, etc.
daily transactions. it performs transactional and real time processing (Avgerou and Walsham,
2017). This helps business to maintain their financial records. The daily and routine small
transaction are recorded and stored. With help of it, budgets are developed and sales and profits
are evaluated. Along with it, finance based decision are taken and performance of business is
analyzed.
MIS- this IT system is used by management at different levels. It is used in storing, accessing,
etc. data related to decision, strategies, goals, etc. are stored. It assists in taking effective decision
and developing strategies to attain goals and objectives (Information Systems. 2017). MIS is
implemented in every business unit. For example, in marketing, finance, etc. for managing
overall operations.
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AI- this is highly advance IT system which helps in automating task and operations. it is
integrated with machines in manufacturing functions. with help of machine learning and robotics
it is easier for business to produce different types of products.
Online analytical processing – this system is used by business in different functions like
marketing, finance, etc. the basic feature of system is it helps in doing complex calculations and
predictive analysis so that budgets, forecast, etc. can be done (Legner and et.al., 2017). it is used
by managers to evaluate overall performance of business.
Specialized system: Under this, IT solution and services are provided that helps to solve the
challenging situations. Some of the better system are: Enterprise resources planning, customer
relationship, Supply-chain, Human resources management, Core banking system and accounting
information system are used. They are used to protect the personal and customers data.
With help of these system it becomes easy for business to attain goals and objectives.
Moreover, they are able to enhance operational efficiency by bringing change in method and
process. it becomes easy for companies to attain targets.
1.2 How IT system contribute in achieving goals and objectives
The implementation of IT system enables in performing different functions. it helps in
improving the way of doing task. The complex activities are done in easier way. besides this, it
supports staff in using information and taking proper decision in right time. they get an insight
that what things must be done first and how it will be done. this saves time and cost of doing
operations. another benefit IT system gives to business is reducing complexity of task and
making it easy to complete it.
OLAP helps in predicting sales so that targets are developed accordingly. Then, strategies
are developed to attain those targets. With help of it, overall goals are achieved. The use of AI in
production function ensures that quality of products is maintained with set standards. This helps
in developing high quality products with less cost and time (Tao and et.al., 2017). thus,
customer satisfaction is gained by generating products value. The goals are attained in effective
way.
However, by using TPS and MIS business attain their goals and objectives. The data and
information can be analysed in effective way making it easy for managers to develop plans and
strategies. The IT system analyse large data sets and generating precise outcomes.
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In similar way with help of cloud computing services are provided in real time. here, it is
also ensured that quality of service is maintained. by providing high quality services in real time,
customer issues are solved. In addition, various types of after sales services can be provided to
different customers. this generate value of services and retaining customers.
TASK 2
Different ways in which IT system process and store data
The IT systems are implemented so that complex data can be processed and calculations
are done. they help in generating accurate and precise results. It supports in developing plans and
taking effective decisions. There are other things as well which is performed by IT systems.
Each IS is having different features which enable them to perform in functions in effective way.
moreover, the implementation of IS depends on type of business functions. the IT system process
data and generate outcomes in effective way. every system is designed to with its capability.
There are several ways in which data is processed and stored. It is described as :-
Knowledge management - in this data is stored in segregated way and in different stacks. Also,
there are some special features added in this system which enable in storing of data. The data
which is stored is based on its use and type (Luftman, Lyytinen and ben Zvi, 2017). Now, data
is processed in different ways. It can be either in batch or online processing. In batch the
information required in sorted in different groups. This can be done in two ways that is efficient
and sequential. For example – in ATM batch processing is done.
CRM- here, data is stored according to type of customer and products which they buy. The data
is kept separate on basis of target customer and markets. In this system the data is stored in
segregated way making it easy to access. Data entry is done by customer, staff, etc. the data
processing is done by using data analytics. it is also processed by installing some software.
Data management – in this IT system data is stored in traditional method. Usually, MS excel
and spreadsheets are used to store data (Trantopoulos and et.al., 2017). However, it includes
several blocks which contain attribute and data entity. In each attribute there are different types
of data entity. In data management processing is done by using software and applications.
Communication management – here, data is stored in similar way as in data management. It
also uses spreadsheet to store data. The processing of data is done by using digital tools and
software. This makes it easy to implement channels through which communication is enhanced.
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Thus, it can be said that there are different ways to store and process data. With help of it,
changes are implemented and effective data is collected. furthermore, business is able to manage
and store data in appropriate way. they can easily access, update, etc. it.
TASK 3
How IT system support value added change for improving business operations
It is important for business to generate value of products and services so that it can retain
their customers and compete in market for long time. usually, different IT systems are installed
to enhance productivity. It also modifies way of performing various functions. however,
integration of IS with inter helps in providing flexibility. Information technology brings
innovation with them. it provides a new method or process and replace traditional system. Thee
major benefit IT system provide is research and development. the updated systems support in
overcoming challenges. Generating value helps in increasing operational efficiency of business.
moreover, it helps in offering new products with additional features. through this, large number
of customers are attracted. The business starts using new resources. Thus, it result in
development of new products.
It has been evaluated that IT can improve operations in different way that is as follows :
 In supply chain management the implementation of IT system will bring efficiency in
handling of raw materials and delivering of goods (Sun, Strang and Firmin, 2017).
They system will track record of each product and its stock available automatically.
Furthermore, resources will be allocated on basis of requirement in proper time. hence,
inventory can be managed in effective way. with help of it, market supply can be easily
met. This will support value added change.
 IT system will integrate different business functions. there will be effective and proper
use of resources and information. employees will be able to perform roles in less time.
besides this, IT system will bring in flexibility. The overall process will get automated.
Employees will be more reliable on system.
 By using AI in business operation, activities can be performed in creative way. it
integrated machine and system with each other making it efficient to use. moreover, use
of AI helps in automating task and reducing cost of producing products. There is
improvement in product quality (Kavanagh and Johnson, 2017).
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 The continuous development in system increasing flexibility in performing operations.
the quick and timely sharing of information helps in taking effective decision. Hence,
strategies and plans are implemented and goals are attained in given time.
 Cloud computing delivers services in effective way and provide solutions to problem of
customer in real time. this helps in retaining customer and
Besides this, there are Enterprise Resource Planning, IMS, MIS, e-CRM to store wide
range of information about their operations with high security. All these platform provides high
technological platform, prudent decision-making, data-retrieval, high satisfaction and boosting
strong CRM.
TASK 4
Recommendation practical IT systems solutions
In context to case study, JS supermarket can improve their operations and solve problem
by implementing different IT systems. Also, they should consider some recommendation which
are as follows :-
 The business should implement cloud computing. It will enable them to provide after
sales services to customers. through this, issues can be solved in effective way and
consumer are retained. Cloud computing will enable in fastening after sales function.
 The company should install a database so that all data and information is stored in
segregated way (Legner and et.al., 2017). this will assist in accessing data quickly and
providing services to customers accordingly. Furthermore, data will be transferred
instantly and effective decision are taken. The centralization of database will manage
overall data in proper way.
 JS supermarket should install CRM software so that customer data is maintained in
proper way. with help of it, customer relations can be strengthened. In addition, it will
also be beneficial in providing after sales services.
 In order to improve supply chain, BPR must be installed. This will benefit in smooth flow
of goods and raw materials.
 RDBMS must be developed to enhance data flow and processing. The database will
support in update, access, delete data, etc. also, each product information can be stored
easily in it. the information will be stored in suitable way.
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 The firm should build a centralized communication network so that it becomes easy to
share and transfer information. this will enable staff and manager to communicate
quickly. the overall communication process will be quickened (Tao and et.al., 2017).
Thus, task will be completed in given time and goals are attained.
 DSS can be implemented by JS super market which will help managers to take effective
decision. They will be able to improve their decision taking ability. Moreover, during
critical time DSS can be used to take decision quickly.
 As JS is a supermarket store, they can install TPS. It will help in recording daily
transactions and analyzing day to day sales and profits. also, having a centralized server
in TPS will enable in measuring all store daily profits. besides this, it will be useful in
conducting audit on basis of set goals and objectives.
CONCLUSION
Hereby, it can be concluded that IS are integrated with different business functions. This
has benefited in integration of operations and enhancing productivity. There are different IT
systems such as TPS, MIS, etc. which is used in business functions like finance, operations, etc.
with help of it, efficiency is enhanced as well cost is reduced. This helps in generating value
within business. each system has its own features in which data is stored and processed
differently. There are different practical IT systems like CRM, BPR, cloud computing which can
be implemented by JS supermarket. This will be useful in performing business functions in
effective way.
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REFERENCES
Books and journals
Avgerou, C. and Walsham, G. eds., 2017. Information Technology in Context: Studies from
the Perspective of Developing Countries: Studies from the Perspective of Developing Countries.
Routledge.
Hitomi, K., 2017. Manufacturing Systems Engineering: A Unified Approach to
Manufacturing Technology, Production Management and Industrial Economics. Routledge.
Kavanagh, M.J. and Johnson, R.D. eds., 2017. Human resource information systems:
Basics, applications, and future directions. Sage Publications.
Legner, C. and et.al., 2017. Digitalization: opportunity and challenge for the business and
information systems engineering community. Business & information systems
engineering, 59(4), pp.301-308.
Luftman, J., Lyytinen, K. and ben Zvi, T., 2017. Enhancing the measurement of information
technology (IT) business alignment and its influence on company performance. Journal of
Information Technology, 32(1), pp.26-46.
Sun, Z., Strang, K. and Firmin, S., 2017. Business analytics-based enterprise information
systems. Journal of Computer Information Systems, 57(2), pp.169-178.
Tao, F. and et.al., 2017. Advanced manufacturing systems: socialization characteristics and
trends. Journal of Intelligent Manufacturing, 28(5), pp.1079-1094.
Trantopoulos, K. and et.al., 2017. External knowledge and information technology:
Implications for process innovation performance. MIS quarterly, 41(1), pp.287-300.
Online
Information Systems. 2017. [Online]. Accessed through:
<https://www.journals.elsevier.com/information-systems/>.
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