Business Information System and Organizational Innovation

This report explores the application of business information systems (BIS) for fostering innovation within organizations. It examines how Google, Amazon, Pizza Hut, and Dropbox leverage BIS for innovative technologies like Artificial Intelligence, Serverless Computing, Chatbots, and Cloud Repositories. The report analyzes the success factors and lessons learned from implementing these technologies, considering the influence of internal and external factors on their effectiveness. Furthermore, it provides recommendations for organizations seeking to implement BIS for innovation, offering valuable insights into the strategic use of information systems to achieve enhanced efficiency and business process optimization. The report emphasizes the importance of data, management, and market factors in driving the success of these innovative technologies. The report concludes with a discussion on the future of information systems in business.

Running head: BUSINESS INFORMATION SYSTEM
Business Information System
Name of the Student
Name of the University
Author Note

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Executive Summary:
The main aim of this report is to discuss the use of an information system for
innovative technologies within some specific type of organization. To discuss the use of an
information system for the innovation four organization has been selected and how the
information system has been used for those innovative technologies has been addressed. The
selected organizations are the Google, Amazon, Pizza Hut and the Dropbox respectively.
Assessment of the success factors and the problems for the innovative technologies are very
much important. Thus these success factors have been discussed in this report. Impacts of the
external and the internal factor on the success of the information system enabled innovation
has been addressed by the report. The organization need to succeed in the implementation of
the information system for the innovation, and for this, some recommendation has been
shared in this report.

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Table of Contents
Introduction:...............................................................................................................................3
Uses of Information System for Innovation by Organizations:.................................................3
Google LLC:..............................................................................................................................3
Success factors and Lessons learned for Artificial Intelligence:...........................................4
Impact of Internal and External factors on Artificial Intelligence:........................................5
Recommendation:..................................................................................................................5
Amazon:.....................................................................................................................................5
Success factors and Lessons learned for Serverless Computing:...........................................6
Impact of Internal and External factors on Serverless Computing:.......................................6
Recommendation:..................................................................................................................7
Pizza Hut:...................................................................................................................................7
Success factors and Lessons learned for Chatbots:................................................................8
Impact of Internal and External factors on Chatbots:............................................................8
Recommendation:..................................................................................................................9
Dropbox:....................................................................................................................................9
Success factors and Lessons learned for Cloud Repository:................................................10
Impact of Internal and External factors on Cloud Repository:............................................10
Recommendation:................................................................................................................11
Conclusion:..............................................................................................................................11
References:...............................................................................................................................13

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Introduction:
The business information system is very much useful for the businesses as it can bring
innovation in the organizations. By introducing the innovation in the organization, the
organization can achieve the utmost efficiency in the execution of the business processes.
In this document, it will be discussed that how the organizations can apply the
information systems to achieve the information system enabled innovation. For this
discussion, four examples will be presented which will describe the use of an information
system for the innovation purpose. Following that some of the success factors for the
innovation will be highlighted and lessons learned from the implementation will be
discussed. After that impact of the internal factors and the external factors on the innovation
will be evaluated. Finally, some recommendation will be given to help the organization in
innovation by using the information system.
Uses of Information System for Innovation by Organizations:
In the context of the innovation, there are various innovation has been made using the
information system. In this document, some of those innovations will be discussed briefly.
The selected innovation are the Artificial Intelligence, Serverless Computing, Chatbots and
Cloud Repository. These innovations are used various organizations in their daily processes.
Four organizations will be selected in this case, and this innovation technologies will be
discussed in the context of these organizations.
Google LLC:
The first selected organization is the Google LLC for elaborating the innovation of
Artificial Intelligence. This innovative technology uses the information system for executing
its processes properly. In some scenarios, this artificial intelligence can act like a normal

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human being. One of the main effort provided by artificial intelligence is optimizing ads for
the organization. By implementing the artificial intelligence, Google LLC can target the
perfect audience for a particular type of ads (Guo et al. 2015). Also, artificial intelligence can
gather data about these customers for the marketing purpose. Also, this innovation can help
Google to motivate its employees. There is various artificial intelligence tool that is used by
Google to provide HR support to the employees whenever needed. By assisting the
employees in this way, AI is ensuring that the employees can provide their peak production.
The assistance of the information system for artificial intelligence is very much required. For
proper execution, the AI required data, human ingenuity and some computational power. The
data part is provided by the information systems in this case (Drucker 2014). By providing
the data, it actually helps in the proper execution of the artificial intelligence which is
essential in this case.
Success factors and Lessons learned for Artificial Intelligence:
When considering success factors for the artificial intelligence in Google, the main
success factor is the availability of data. As mentioned previously the artificial intelligence
requires some pre-processed data for its proper execution. So, the data availability must be
ensured. The second success factor is not wasting time on improving the algorithms. In many
cases, the developers spend the time to improve the algorithm of the AI system which is
unnecessary for AI systems (Kogan et al. 2017). Instead of that, the developers can improve
the AI system by providing more input data and pre-processing the data in a better way.
Also, the lessons learned from the implementation of the AI is the AI-complete and the AI-
hard. This is the problem related to the computational problem. It is also a problem with the
central artificial intelligence problem.

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Impact of Internal and External factors on Artificial Intelligence:
The main internal factor which has affected the artificial intelligence is the
organizational factor. The organization plays a big role in the development of the artificial
intelligence system. The development depends on how the organization is adopting the
system of artificial intelligence.
While considering the external factor, the main factor is the market factor. The artificial
intelligence is an innovative technology which is new to the society and technological
market. The market is greatly accepting the artificial intelligence and the applications of it.
Thus the current market his reflecting a positive impact on the AI.
Recommendation:
For the innovative technology of artificial intelligence, the main recommendation is
taking feedback from the users. Users can provide valuable feedback to the AI system which
can be used for improving the overall system.
Amazon:
The serverless computing is a typical cloud server model in which the cloud provider
plays the role of the server. This serverless computing is used by the Amazon in their AWS
product for business purposes. With playing the role of the server it also dynamically
manage the machine resources allocation. The Serverless Computing is considered an
innovative technology as it is capable of hiding server capacity and management planning
decisions from the operator and the developer. In a serverless computing environment, the
user only needs to upload the functions and only need to specify the resources which are
required by it. After that, the cloud vendor takes the responsibility of rest of the things. This
serverless computing works in a dynamic way for Amazon AWS. When the function demand

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goes high, the cloud vendors allocate more servers, and when the demand becomes lower, it
decommissions the extra servers to tackle the situation.
The uses of the Information System very much essential for the serverless computing
innovation in the organization is very much important. Serverless computing must be able to
store and distribute the information or data among the various endpoints within the system
(Grynszpan et al. 2014). Also, effective management of those data is required by the servers.
In this case, the information system plays a big role as this is an organizational system which
is used for processing, storing and distributing information. With such properties the
implementation of the information system can help the serverless computing to manage the
data effectively.
Success factors and Lessons learned for Serverless Computing:
The main success factors for the serverless computing are the backing services, port
binding, disposability and the concurrency. The backing services contribute in the success of
the serverless computing by swapping out old and outdated SQL database with the new
databases (Miller et al. 2014). This increases the efficiency of the serverless computing. The
port binding factor exports the services via port binding. The disposability ensures supreme
robustness with by quick start-up and with a graceful shutdown. The concurrency factor
scales each of the processes individually to ensure utmost efficiency. This much efficiency of
the serverless computing can help the Amazon in their AWS business model.
Impact of Internal and External factors on Serverless Computing:
The management factor is the main internal factor for the serverless computing.
Efficient management of data is required for the perfect utilization of the serverless
computing. Robustness is also required in the organization which is essential for the
serverless computing and this robustness is controlled by the organizational factor (Walrave

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and Raven 2016). Thus the organizational factor and the management factor is having a
positive factor on the serverless computing.
Considering the external factor, the main external factor is the market factor. As this
serverless computing is easy to use because of its simple cloud architecture, it has gained
great popularity from the market. Thus the market factor is having a positive impact on the
serverless computing.
Recommendation:
To improve the serverless computing improvement in three factors are required.
These factors are the API gateway, FaaS and BaaS. Improvement in this three layers will
make the serverless computing more effective. Thus the business process of the Amazon will
be improved.
Pizza Hut:
The pizza hut organization uses the innovative technology of chatbots to execute its
organizational processes successfully. The chatbots are the typical type of computer programs
which performs a conversation with a human being via the textual or auditory method. Pizza
Hut uses the chatbot system to delight their customer and provide support whenever required
by the customer (Worm 2018). This type of systems is designed to simulate how humans will
behave with a partner who has no physical existence. In the Pizza Hut, this innovative
technology is used in some specific type of dialog system. This type of system includes
information acquisition, human assistance and customer service (Gee 2013). There are many
chatbots which are complex from the others, and this type of chatbots uses natural language
processing.
The implementation of the information system is also required for effective
management the chatbots. As mentioned earlier the information system helps in the design

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process by collecting, storing, processing and distributing the information. For successful
operation of a chatbot, effective data flow is required. To manage this effective data flow
information system is essential as it provides the functionality of the storing, processing and
distributing the data which the necessary amendments of a regular chatbot (Baldini et al.
2017). Also, the advanced chatbots can effectively store the data provided by the interacting
user thus in this case also the effective data storing is required which can be achieved by the
implementation of the information system.
Success factors and Lessons learned for Chatbots:
The key success factor for the chatbots is the defining, validating, simplifying and
adjustment. The chatbots are needed to define platform which is targeted on the basis of the
user's need. The knowledge base scope also needed to be validated properly (Atzori, Boratto
and Spano 2017). Another success factor is simplifying the access of the knowledge for the
users and providing precise outputs (Reichardt et al. 2016). Improvement in the system is
another key success factor. To improve the system knowledge-based adjustment can be done
after each of the tests to increase the performance of the chatbots.
Impact of Internal and External factors on Chatbots:
The individual factor is the main internal factor which is affecting the innovative
technology of the chatbots. As this chatbot is used for interacting with humans and assisting
them, the individuals need to agree with the use of chatbots in the Pizza Hut organization.
This is because one might feel uncomfortable while interacting with the chatbots and it is not
assured that everyone will be comfortable with the chatbots in a specific organization (Van
Acker et al. 2013).
The social impact is the critical external factor which is affecting the chatbot technology. In
many of the cases these chatbots are highly appreciated because of their always available

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assistance to the humans, but in many cases, the chatbots are not accepted as a solution. This
is because many peoples are not comfortable interacting with the chatbots and for a reason,
this technology is replacing the human jobs in Pizza Hut. Thus the social factor is having
both the positive and negative factor on the chatbots for some specific cases.
Recommendation:
The chatbots work by gathering various types of data. Thus it is recommended to feed
the chatbots with new data regularly. It can increase the efficiency of the chatbots.
Dropbox:
Dropbox is the organization which uses the innovative technology of cloud repository.
The cloud repository is an integrated model of the cloud computing model which is used for
storing the data into the remote servers (Rittinghouse and Ransome 2016). This data can be
controlled by accessing the internet from the cloud repository. This data is mainly maintained
and managed by the service providers of the cloud repository, and these services are mainly
built on the technique of virtualization (Cross et al. 2015). Using the virtualization technique
this actually provides virtual storage to the cloud service users. The main benefit of this type
of virtual storage is that storage size is scalable and it can be adjusted according to the needs
of the users. This type of storage works through a web-based API which is implemented
remotely.
To implement this innovation in the organization field again the information system is
very much important. The cloud repository is totally based on the principle of the data
exchange and to exchange the data properly. The data must be processed and distributed
properly and again in this case the information system becomes important to successfully
exchange the data by data processing and distribution (Sen and Borle 2015). Also, when
some data is pushed to this cloud repository, the server must be able to accept and store the

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data properly. For storing the data again, the role of the information system arises as the
program of the information system effective stores the data.
Success factors and Lessons learned for Cloud Repository:
The main success factor for the cloud repository is the security, dynamic storage
capacity, availability and the integration. Security is a key factor for many peoples or
organization as they use the cloud to secure their valuable and confidential data. The dynamic
capacity allocation of the storage is also another success factor for the cloud repository
(Kosba et al. 2016). By the dynamic storage allocation, it is possible to allocate storage
dynamically to the users so extra unused space can be saved and the cost of this services can
be reduced (Russell and Norvig 2016). Availability is another main success factor as the user
may require the cloud based data any time. So, this type of system must be active always.
Also, various type of organization may use the same service for the different type of
architecture so, integration is a key factor successfully integrate into the system. This success
factors can help the Dropbox organization to achieve the utmost efficiency in their business
process.
Impact of Internal and External factors on Cloud Repository:
For the cloud repository, the main internal factor is the management factor of the
Dropbox. The management of the Dropbox must ensure that all the system which are
required for the cloud repository system is running properly. Also, this type of critical system
often need some maintenance which is obvious responsibility of the management and in most
of the cases management successfully provides these systems (Wang and Wang 2014). Thus
the management is having a positive impact on the cloud repository technology.
The main external factor affecting the cloud repository is the technological factor. This type
of cloud repository system is new to society, and it is very much useful to the peoples and the

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organization. The main issue, in this case, is that it is becoming very problematic for the
general peoples to understand these new technologies. Thus technological barrier is arising.
Thus this is having a negative factor on the cloud repository systems.
Recommendation:
To improve the efficiency of the cloud repository load balancing and WANOP can be
implemented. Also to improve the cloud repository system storage environment can be the
environment. Converged infrastructure can also significantly improve the efficiency of the
cloud storages. Also, better security is required for a perfect cloud repository. Thus it is
recommended to implement all the above factor in the cloud environment for better
performance.
Conclusion:
From the above discussion, it can be concluded that the innovation-related with information
technology is very much important to fulfil the goals of the organization. The implementation
of the innovation can help the organization through the implementation of the preparing,
storing and payroll and by implementing storage recording in the organization. In this field of
technology, implementation of this innovative technologies will help the society and the
communities in a more efficient way. This innovation has been done in the industry to fulfil
the growing demands of the customers or consumers. In this fast-moving world the culture of
the innovation actively helped the organization which were discussed above by introducing
new products and services to the market. By creating the innovations, the above organization
has simplified the daily life of the humans which has helped them to gain a competitive
advantage in the market. Using the innovations, this organizations can go further by testing
new models of businesses in their organization. The innovations have also helped the
organizations to develop the services and the products directly with the beneficiaries and the