This report presents the research methodology employed in a study focusing on business innovation, specifically within the context of Dubai Municipality. It details the mixed-methods approach, combining qualitative and quantitative data collection techniques. The methodology includes interviews, questionnaires, and a case study design to gather comprehensive insights. The report outlines the design of these instruments, including the use of both open-ended and closed-ended questions, and the rationale behind these choices. The sample consisted of 104 respondents from the Dubai Municipality's Building Permits department. Chapter Four provides an analysis of the survey findings, presenting the results of key questions related to innovation knowledge, technology usage, and benchmarking practices. The analysis includes figures illustrating the responses and provides a summary of the findings, which are supported by references to relevant academic literature. The report concludes by highlighting the significance of the research methodology in understanding innovation within the organization.