Business Intelligence and Customer Relationship Management Report

This report examines the shift from traditional marketing approaches to a more data-driven strategy using Customer Relationship Management (CRM) and Business Intelligence (BI). It emphasizes the importance of understanding customers and leveraging data to make informed decisions. The report highlights how effective BI strategies, combined with CRM, enhance customer interactions and provide valuable insights. It covers key aspects such as knowing your customers, identifying data sources, and ensuring data quality. The report also stresses the significance of monitoring staff activity and refining strategies based on data analysis. The report concludes by emphasizing the need for organizations to adapt to evolving business conditions and the importance of consistent, timely decision-making at the operational level, supported by the right data. The document also provides a list of references to support the discussion.

Blog Writing
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Business Intelligence and Customer Relationship Management: A
better approach from traditional marketing approaches
Over the years, organizations that actualize e-business methodology need to understand that,
despite the fact that the cutting edge data innovation is key in client relationship. Basically,
consumers are the force which produces the vast majority of the present and future incomes.
Buyers are making estimation of the organization, yet not the cutting edge innovative
arrangements. The point of the new innovation is to connect innovation openings with what
customers might want to have. The errand of the new innovation arrangements is adjusting
innovation exhibitions to the necessities and wishes of buyers, as opposed to endeavor to change
shopper conduct as per these arrangements.
But, it is amazing to know
that, there are many
organisations that are still
considering traditional
marketing approaches in
order to gain customer’s
attention. This is
something that you should
require to understand, that
in present time this will
lead a company nowhere
but to increase their expenses. Also while utilising CRM along with Business Intelligence, many
researches stated that management needs access to the right data to consistently make timely
decisions at the operational level. These decisions will determine whether your organization is on
top or will be surpassed by competitors
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"On the off chance that you don't
plan your investigation effectively, it
will disclose to you stuff that you
definitely know and may not be
exceptionally useful for the
business."
(Russ Harper, 2017)
Optimum utilisation of both CRM and BI strategy will lead company to hit competitor’s
plans
It is amazing to know that, utilising an effective BI strategy along with Customer Relationship
Management would enhance company’s interaction with its consumers. Away with this,
investigations has given information that various organisations that has kept their focus over
developing effective BI strategies has connected in much more efficient manner than the
previous approaches that they have utilised in past few years (Traditional marketing approaches).
Ways through which incorporate CRM and BI for the best outcomes
Know your customers
Comprehend your clients to decide the key execution pointers (KPIs) that are most firmly lined
up with the business' objectives and targets. Ceaselessly reevaluate your KPIs to look for
changing business conditions, openings and serious dangers that will influence your information
result.
Identify data sources
Make a stock of information sources that will give the best insight. Information sources can be
gotten from shadow frameworks, venture asset arranging applications, bookkeeping
programming frameworks, and substance the executives programming. Extra storehouses, for
example, email requests and internet based life are another wellspring of unstructured
information that ought not be ignored.
Test and clean data
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Your knowledge is just in the same class as the information used to get you there — or as it's
been said, "trash in rises to trash out." An expected 63% of organizations don't have a sorted out
methodology for limiting messy information.
Measure and refine
Monitor staff movement on the BI apparatus as client selection develops by estimating your
volume of clients and utilization of reports to comprehend if your knowledge is helpful.
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REFERENCES
Books and Journals
Anshari, M. and et. al., 2019. Customer relationship management and big data enabled:
Personalization & customization of services. Applied Computing and Informatics. 15(2).
pp.94-101.
Krishna, G. J. and Ravi, V., 2016. Evolutionary computing applied to customer relationship
management: A survey. Engineering Applications of Artificial Intelligence. 56. pp.30-
59.
Rahimi, R. and Kozak, M., 2017. Impact of customer relationship management on customer
satisfaction: The case of a budget hotel chain. Journal of Travel & Tourism Marketing.
34(1). pp.40-51.
Baran, R. J. and Galka, R. J., 2016. Customer Relationship Management: the foundation of
contemporary marketing strategy. Taylor & Francis.
Online
CRM and Business Intelligence: A strategic approach using analytics. 2017. [Online]. Available
through: <https://www.nextecgroup.com/crm-business-intelligence-strategy/>.
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