Business Intelligence Report for East Lancashire Hospital
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Table of Contents
Introduction.................................................................................................................................................3
LO1.............................................................................................................................................................4
P1 Examine, using examples, the terms ‘Business Process’ and ‘Supporting Processes’........................4
M1 Differentiate between unstructured and semi-structured data within an organization.......................5
D1 Evaluate the benefits and drawbacks of using application software as a mechanism for business
processing................................................................................................................................................7
LO2.............................................................................................................................................................8
P2 Compare the types of support available for business decision-making at varying levels within an
organization.............................................................................................................................................8
M2 Justify, with specific examples, the key features of business intelligence functionality....................9
D2 Compare and contrast a range of information systems and technologies that can be used to support
organizations at operational, tactical and strategic levels.......................................................................10
LO3...........................................................................................................................................................12
P3 Determine, with examples, what business intelligence is and the tools and techniques associated
with it....................................................................................................................................................12
P4 Design a business intelligence tool, application or interface that can perform a specific task to
support problem-solving or decision-making at an advanced level.......................................................13
M3 Customize the design to ensure that it is user-friendly and has a functional interface.....................14
D3 Provide a critical review of the design in terms of how it meets a specific user or business
requirement and identify what customization has been integrated into the design.................................15
LO4...........................................................................................................................................................16
P5 Discuss how business intelligence tools can contribute to effective decision-making......................16
P6 Explore the legal issues involved in the secure exploitation of business intelligence tools..............17
M4 Conduct research to identify specific examples of organizations that have used business
intelligence tools to enhance or improve operations..............................................................................18
D4 Evaluate how organizations could use business intelligence to extend their target audience and
make them more competitive within the market, taking security legislation into consideration............19
Conclusion.................................................................................................................................................20
References.................................................................................................................................................21
2
Introduction.................................................................................................................................................3
LO1.............................................................................................................................................................4
P1 Examine, using examples, the terms ‘Business Process’ and ‘Supporting Processes’........................4
M1 Differentiate between unstructured and semi-structured data within an organization.......................5
D1 Evaluate the benefits and drawbacks of using application software as a mechanism for business
processing................................................................................................................................................7
LO2.............................................................................................................................................................8
P2 Compare the types of support available for business decision-making at varying levels within an
organization.............................................................................................................................................8
M2 Justify, with specific examples, the key features of business intelligence functionality....................9
D2 Compare and contrast a range of information systems and technologies that can be used to support
organizations at operational, tactical and strategic levels.......................................................................10
LO3...........................................................................................................................................................12
P3 Determine, with examples, what business intelligence is and the tools and techniques associated
with it....................................................................................................................................................12
P4 Design a business intelligence tool, application or interface that can perform a specific task to
support problem-solving or decision-making at an advanced level.......................................................13
M3 Customize the design to ensure that it is user-friendly and has a functional interface.....................14
D3 Provide a critical review of the design in terms of how it meets a specific user or business
requirement and identify what customization has been integrated into the design.................................15
LO4...........................................................................................................................................................16
P5 Discuss how business intelligence tools can contribute to effective decision-making......................16
P6 Explore the legal issues involved in the secure exploitation of business intelligence tools..............17
M4 Conduct research to identify specific examples of organizations that have used business
intelligence tools to enhance or improve operations..............................................................................18
D4 Evaluate how organizations could use business intelligence to extend their target audience and
make them more competitive within the market, taking security legislation into consideration............19
Conclusion.................................................................................................................................................20
References.................................................................................................................................................21
2

Introduction
Business intelligence is centered on taking your information records and creating business points
of interest from it. Normal abilities of business knowledge innovations are an introduction,
online explanatory running, examination, information mining, process mining, mind-boggling
occasion preparing, association execution the executives, benchmarking, literary substance
mining, prescient investigation notwithstanding prescriptive examination. In this task, The East
Lancashire Hospital is taken to decide the business devices and methods utilized in this
association. This medical clinic is having the biggest A&E office and workers around 250 people
groups including whole staff and overseeing 165 patients for each day. In this report, the
business procedure and strategies used to help business basic leadership will be broke down. The
apparatuses and advances identified with the usefulness of business knowledge and the
utilization of these devices and innovations for basic leadership in the given association and
another association too will be talked about. The job of security in the business insight process is
being examined here.
3
Business intelligence is centered on taking your information records and creating business points
of interest from it. Normal abilities of business knowledge innovations are an introduction,
online explanatory running, examination, information mining, process mining, mind-boggling
occasion preparing, association execution the executives, benchmarking, literary substance
mining, prescient investigation notwithstanding prescriptive examination. In this task, The East
Lancashire Hospital is taken to decide the business devices and methods utilized in this
association. This medical clinic is having the biggest A&E office and workers around 250 people
groups including whole staff and overseeing 165 patients for each day. In this report, the
business procedure and strategies used to help business basic leadership will be broke down. The
apparatuses and advances identified with the usefulness of business knowledge and the
utilization of these devices and innovations for basic leadership in the given association and
another association too will be talked about. The job of security in the business insight process is
being examined here.
3
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LO1
P1 Examine, using examples, the terms ‘Business Process’ and ‘Supporting
Processes’.
Execution of the board in therapeutic administrations, regardless of an emphasis on techniques, is still
particularly focused on patient outcomes. While concentrating on perfect patient outcomes remains an
authoritative purpose of prosperity organization movement, re-focusing clinical execution on
methodology is showing to be the strategies by which steady horridness and mortality estimations can be
improved (Foshay & Kuziemsky, 2014). Today, systems considering and business process the officials
(BPM) have advanced toward getting to be strategies for knowledge of the industry the board. The human
administration's industry is among the fastest creating endeavors. The essential purpose of this study is to
research how BPM benchmarks can help achieve common human administrations the administrators and
discussion about the usage of BPM norms inside therapeutic administrations. While discretionary data
sources show that most of the sober-minded models found here are center based, BPM measures are
fitting over the wide scope of prosperity organizations, for instance, basic thought and general prosperity.
Supporting Processes are basic in the clinic to prop them up, to give medicines. Contingent upon
the necessity, the staff of the emergency clinic ordinarily utilizes various endpoints so as to
present a solicitation to look after administrations:
Visit one of the different web-based interfaces
To dispatch focus, make a telephone call
Rushed to another office
Send an email
Operationally, the greatest test is to meet and treat tolerant needs continually and guaranteeing
them fulfillment amid staff decrease (Brooks, et. al., 2015). For divisions, it is getting to be hard to
fulfill the needs of protecting administration level that is created for more joyful faculty who
offers care to the patients which coordinate to strong repayments from Medicare.
4
P1 Examine, using examples, the terms ‘Business Process’ and ‘Supporting
Processes’.
Execution of the board in therapeutic administrations, regardless of an emphasis on techniques, is still
particularly focused on patient outcomes. While concentrating on perfect patient outcomes remains an
authoritative purpose of prosperity organization movement, re-focusing clinical execution on
methodology is showing to be the strategies by which steady horridness and mortality estimations can be
improved (Foshay & Kuziemsky, 2014). Today, systems considering and business process the officials
(BPM) have advanced toward getting to be strategies for knowledge of the industry the board. The human
administration's industry is among the fastest creating endeavors. The essential purpose of this study is to
research how BPM benchmarks can help achieve common human administrations the administrators and
discussion about the usage of BPM norms inside therapeutic administrations. While discretionary data
sources show that most of the sober-minded models found here are center based, BPM measures are
fitting over the wide scope of prosperity organizations, for instance, basic thought and general prosperity.
Supporting Processes are basic in the clinic to prop them up, to give medicines. Contingent upon
the necessity, the staff of the emergency clinic ordinarily utilizes various endpoints so as to
present a solicitation to look after administrations:
Visit one of the different web-based interfaces
To dispatch focus, make a telephone call
Rushed to another office
Send an email
Operationally, the greatest test is to meet and treat tolerant needs continually and guaranteeing
them fulfillment amid staff decrease (Brooks, et. al., 2015). For divisions, it is getting to be hard to
fulfill the needs of protecting administration level that is created for more joyful faculty who
offers care to the patients which coordinate to strong repayments from Medicare.
4
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M1 Differentiate between unstructured and semi-structured data within an
organization.
Semi-organized data will be information that doesn't dwell in a social database yet that has some
authoritative properties that make it simpler to dissect. In PACS, the database is kept up in semi-
organized structure like pictures are put away that is the piece of organized and further the
discrete records, for example, unstructured information is likewise put away. So this structures it
semi-organized information.
Examples of semi-organized: CSV yet XML and JSON reports are semi-organized archives, No
SQL databases are considered as semi-organized.
Unstructured data speak to approximately 80% of data. It regularly includes content and interactive
media content (Foshay & Kuziemsky, 2014). Precedents include email messages, word handling records,
recordings, photographs, sound documents, introductions, site pages and many different sorts of
commerce documentation. About 80% of the information in medical clinics is unstructured found. The
data that does not pursue a particular arrangement is alluded to as unstructured information. It is minimal
progressively troublesome and comes in different parameters like genome records, sounds, recordings,
content reports, and so forth it is vague and can't be assessed effectively so there are propelled
instruments utilized in breaking down this kind of information. These instruments can give clinicians
inside. Midstream and Cloud era on Microsoft Azure pronounced their common task to assist medicinal
services.
Examples of unstructured data
ï‚· machine-produced unstructured data:
Satellite pictures: This includes climate data or the data that the management catches in its
settlement reconnaissance symbolism (Brooks, et. al., 2015). Simply consider Google Earth, and you
get the image.
Logical data: This incorporates seismic symbolism, air data, and high strength substance science.
ï‚· human-created unstructured data:
5
organization.
Semi-organized data will be information that doesn't dwell in a social database yet that has some
authoritative properties that make it simpler to dissect. In PACS, the database is kept up in semi-
organized structure like pictures are put away that is the piece of organized and further the
discrete records, for example, unstructured information is likewise put away. So this structures it
semi-organized information.
Examples of semi-organized: CSV yet XML and JSON reports are semi-organized archives, No
SQL databases are considered as semi-organized.
Unstructured data speak to approximately 80% of data. It regularly includes content and interactive
media content (Foshay & Kuziemsky, 2014). Precedents include email messages, word handling records,
recordings, photographs, sound documents, introductions, site pages and many different sorts of
commerce documentation. About 80% of the information in medical clinics is unstructured found. The
data that does not pursue a particular arrangement is alluded to as unstructured information. It is minimal
progressively troublesome and comes in different parameters like genome records, sounds, recordings,
content reports, and so forth it is vague and can't be assessed effectively so there are propelled
instruments utilized in breaking down this kind of information. These instruments can give clinicians
inside. Midstream and Cloud era on Microsoft Azure pronounced their common task to assist medicinal
services.
Examples of unstructured data
ï‚· machine-produced unstructured data:
Satellite pictures: This includes climate data or the data that the management catches in its
settlement reconnaissance symbolism (Brooks, et. al., 2015). Simply consider Google Earth, and you
get the image.
Logical data: This incorporates seismic symbolism, air data, and high strength substance science.
ï‚· human-created unstructured data:
5

Content inner to your organization: Think of all the content inside archives, logs, overview
results, and messages (Foshay & Kuziemsky, 2014). Undertaking data really speaks to a vast
percentage of the content data on the planet today.
Online life data: This data is produced from the web-based life stages, for example, YouTube,
Facebook, Twitter, LinkedIn, and Flicker.
6
results, and messages (Foshay & Kuziemsky, 2014). Undertaking data really speaks to a vast
percentage of the content data on the planet today.
Online life data: This data is produced from the web-based life stages, for example, YouTube,
Facebook, Twitter, LinkedIn, and Flicker.
6
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D1 Evaluate the benefits and drawbacks of using application software as a
mechanism for business processing.
Electronic Health Record (EHR) framework is utilized as application programming for medical
clinic the executives in the given emergency clinic (Bonney, 2013). It encourages sharing patient
information crosswise over different social insurance establishments.
The benefits of the EHR application are:
Specialists have separated the compensation of EHRs by consider clinical, conclusive, &
collective results. Clinical outcome merge upgrades in idea reduction in restorative screws up,
and different updates in patient-level events that represent the suitability of thought. Complete
consequences, then again, have incorporated such belongings as budgetary & prepared
execution, comparably as fulfillment amongst patients & clinicians who use EHRs. Considering,
communal results combine being improved arranged to facilitate look into and accomplish
enhanced sufficient thriving.
The drawbacks of the EHR application are:
These join financial issues, change in the employment procedure passing loss of advantage
related to EHR task, safety & protection concerns, and two or three unintentional outcomes.
Money associated issue including decision & implementation costs, propelling assistance costs,
defeat of pay-related with concise loss of advantage, & decreases in pay present a disincentive
for therapeutic focuses & authorities to get a handle on & understand an EHR (Srinivasan &
Arunasalam, 2013).EHR assembling & use costs merge acquiring & showing apparatus & training,
changing over paper frameworks to electronic ones, and preparing finish clients.
7
mechanism for business processing.
Electronic Health Record (EHR) framework is utilized as application programming for medical
clinic the executives in the given emergency clinic (Bonney, 2013). It encourages sharing patient
information crosswise over different social insurance establishments.
The benefits of the EHR application are:
Specialists have separated the compensation of EHRs by consider clinical, conclusive, &
collective results. Clinical outcome merge upgrades in idea reduction in restorative screws up,
and different updates in patient-level events that represent the suitability of thought. Complete
consequences, then again, have incorporated such belongings as budgetary & prepared
execution, comparably as fulfillment amongst patients & clinicians who use EHRs. Considering,
communal results combine being improved arranged to facilitate look into and accomplish
enhanced sufficient thriving.
The drawbacks of the EHR application are:
These join financial issues, change in the employment procedure passing loss of advantage
related to EHR task, safety & protection concerns, and two or three unintentional outcomes.
Money associated issue including decision & implementation costs, propelling assistance costs,
defeat of pay-related with concise loss of advantage, & decreases in pay present a disincentive
for therapeutic focuses & authorities to get a handle on & understand an EHR (Srinivasan &
Arunasalam, 2013).EHR assembling & use costs merge acquiring & showing apparatus & training,
changing over paper frameworks to electronic ones, and preparing finish clients.
7
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LO2
P2 Compare the types of support available for business decision-making at varying
levels within an organization.
Social insurance choice emotionally supportive networks are quickly getting the chance to be
crucial instruments for therapeutic administrations providers as the volume of available data
increases near to their obligation to pass on regard based thought.
Decreasing healthcare services variety and duplicative testing, guaranteeing tolerant security, and
staying away from confusions that may result in costly emergency clinic readmissions are top
needs for suppliers in the cutting edge administrative and repayment condition and outfitting the
shrouded experiences of huge information is fundamental for accomplishing these objectives.
The various decisions are made at different dimensions in an East Lancashire hospital are:
Strategic Level: the effect of this choice is a long haul as they influence the state of the whole
business. They are commonly made by chiefs (Bonney, 2013). Like on account of a medical clinic, the
emergency clinic proprietor needs to take an arranged choice whether to redesign this clinic on a
huge scale or it ought to be run like this as it were.
Operational Level: they are identified with the normal running of the business. Like as far as a
medical clinic, the choice would be on the intermittent upkeep of emergency clinic stock like
gloves, covers, infusions, beds, sterile garments, and so on.
Tactical Level: help in executing the procedure. That is generally made by center directors. Like
in a medical clinic a strategic choice could be whether to presents more crisis wards and general
wards with the goal that each patient will get an opportune treatment that legitimately improves
the economy of the emergency clinic.
8
P2 Compare the types of support available for business decision-making at varying
levels within an organization.
Social insurance choice emotionally supportive networks are quickly getting the chance to be
crucial instruments for therapeutic administrations providers as the volume of available data
increases near to their obligation to pass on regard based thought.
Decreasing healthcare services variety and duplicative testing, guaranteeing tolerant security, and
staying away from confusions that may result in costly emergency clinic readmissions are top
needs for suppliers in the cutting edge administrative and repayment condition and outfitting the
shrouded experiences of huge information is fundamental for accomplishing these objectives.
The various decisions are made at different dimensions in an East Lancashire hospital are:
Strategic Level: the effect of this choice is a long haul as they influence the state of the whole
business. They are commonly made by chiefs (Bonney, 2013). Like on account of a medical clinic, the
emergency clinic proprietor needs to take an arranged choice whether to redesign this clinic on a
huge scale or it ought to be run like this as it were.
Operational Level: they are identified with the normal running of the business. Like as far as a
medical clinic, the choice would be on the intermittent upkeep of emergency clinic stock like
gloves, covers, infusions, beds, sterile garments, and so on.
Tactical Level: help in executing the procedure. That is generally made by center directors. Like
in a medical clinic a strategic choice could be whether to presents more crisis wards and general
wards with the goal that each patient will get an opportune treatment that legitimately improves
the economy of the emergency clinic.
8

9
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M2 Justify, with specific examples, the key features of business intelligence
functionality.
As with such a large number of other hospitals popular expressions, be that as it may, such a
widely inclusive definition is unhelpfully expansive (Srinivasan & Arunasalam, 2013). Human
services associations have all around immediately discovered that they can't just snap their
fingers and in split second access the majority of the information, announcing, and choice help
they have to cultivate a savvy business. Rather, they should take a deliberate, piece-by-piece way
to deal with the combination and investigation of clinical, budgetary, and operational information
so as to create significant bits of knowledge into execution and benefits. Advance Business
Intelligence work helps in conquering the absence of general handcrafted examination; it spares
the capital and time also and empowers the directors to do self-investigation and revealing.
The commitment of Artificial Intelligence in basic leadership in medical clinics made another
wellspring of a scholarly plan to the bedside.
IDSS (Intelligent Decision Support System): In this framework, insight support is offered by a
framework that guides in basic leadership by showing astute practices that contain learning and
thinking.
CDSS (Clinical Decision Support System): Clinical are helped by the PC applications in basic
leadership with the assistance of confirmation based information identified with patient
information.
ANN (Artificial Neural Network): It is a numerical model that makes the operational and basic
normal for the organic neural system (Amararachchi, et. al., 2013). It is having a capacity to decide
the mind-boggling designs and to break down the convoluted information that is too
unpredictable to be in any way examined by another PC based technique.
10
functionality.
As with such a large number of other hospitals popular expressions, be that as it may, such a
widely inclusive definition is unhelpfully expansive (Srinivasan & Arunasalam, 2013). Human
services associations have all around immediately discovered that they can't just snap their
fingers and in split second access the majority of the information, announcing, and choice help
they have to cultivate a savvy business. Rather, they should take a deliberate, piece-by-piece way
to deal with the combination and investigation of clinical, budgetary, and operational information
so as to create significant bits of knowledge into execution and benefits. Advance Business
Intelligence work helps in conquering the absence of general handcrafted examination; it spares
the capital and time also and empowers the directors to do self-investigation and revealing.
The commitment of Artificial Intelligence in basic leadership in medical clinics made another
wellspring of a scholarly plan to the bedside.
IDSS (Intelligent Decision Support System): In this framework, insight support is offered by a
framework that guides in basic leadership by showing astute practices that contain learning and
thinking.
CDSS (Clinical Decision Support System): Clinical are helped by the PC applications in basic
leadership with the assistance of confirmation based information identified with patient
information.
ANN (Artificial Neural Network): It is a numerical model that makes the operational and basic
normal for the organic neural system (Amararachchi, et. al., 2013). It is having a capacity to decide
the mind-boggling designs and to break down the convoluted information that is too
unpredictable to be in any way examined by another PC based technique.
10
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D2 Compare and contrast a range of information systems and technologies that can
be used to support organizations at operational, tactical and strategic levels.
(Source: HIS 2019).
The Electronic Health Record & Patient Health Record (EHR or PHR) is a basic sort of
wellbeing data framework. As the guidelines fluctuate amongst various nations, the EHR & PHR
additionally change inside different nations (Amararachchi, et. al., 2013). In this manner a typical and
open average is important. The improvement of open EHR is intended to satisfy this require.
Strategic Health Information system
It is a standout amongst the most well-known techniques for arranging the wellbeing data. At
each dimension of this wellbeing data pyramid, arrangements are made for data frameworks
managing that kind of data.
Operational Health Information System
The profitability of the clinic activities gets expanded with the assistance of progress in the
advances. The activity plans can be executed quickly with the assistance of usage of innovation
at this dimension (Wang, et. al., 2018). Improvement in the procedure is the circumstance that is
bringing capability generally speaking.
11
be used to support organizations at operational, tactical and strategic levels.
(Source: HIS 2019).
The Electronic Health Record & Patient Health Record (EHR or PHR) is a basic sort of
wellbeing data framework. As the guidelines fluctuate amongst various nations, the EHR & PHR
additionally change inside different nations (Amararachchi, et. al., 2013). In this manner a typical and
open average is important. The improvement of open EHR is intended to satisfy this require.
Strategic Health Information system
It is a standout amongst the most well-known techniques for arranging the wellbeing data. At
each dimension of this wellbeing data pyramid, arrangements are made for data frameworks
managing that kind of data.
Operational Health Information System
The profitability of the clinic activities gets expanded with the assistance of progress in the
advances. The activity plans can be executed quickly with the assistance of usage of innovation
at this dimension (Wang, et. al., 2018). Improvement in the procedure is the circumstance that is
bringing capability generally speaking.
11

Tactical Health Information System
At the strategic dimension, the innovations are created so that will be useful in achieving the
clinic forms at the quick pace in the basic circumstance (Wang, et. al., 2018). The crisis cases will be
started at the fats pace by filling the data of the patient with the assistance of the Information
System.
12
At the strategic dimension, the innovations are created so that will be useful in achieving the
clinic forms at the quick pace in the basic circumstance (Wang, et. al., 2018). The crisis cases will be
started at the fats pace by filling the data of the patient with the assistance of the Information
System.
12
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