Analysis and Evaluation of Enterprise Business Intelligence Systems

This report provides an overview of enterprise business intelligence (BI) systems, focusing on their applications, purposes, target customers, pricing, strengths, and weaknesses. The technologies discussed include DDI System (an ERP), Microsoft Dynamics (a CRM), and ProcedureFlow and Zoho (both Knowledge Management Software). DDI System is highlighted for its stability for SMEs and CRM support, while Microsoft Dynamics offers robust customization and market analysis. ProcedureFlow excels in business process collaboration, and Zoho provides an easy-to-use interface and social channel effectiveness. The report concludes that these BI software solutions significantly enhance business services for small to medium enterprises.

Running head: REPORT ON ENTERPRISE BUSINESS INTELLIGENCE
REPORT
ON
ENTERPRISE BUSINESS INTELLIGENCE
Name of the Student
Name of the University
Author Note:

1Enterprise Business Intelligence
Introduction:
The aim of this paper is to discuss about the business intelligence system with the
aspect of its overall application, purpose behind this invention, targeted customers, prices,
strengths as well as the weaknesses of the nominated technologies. Those nominated
technologies includes the DDI system, Microsoft Dynamics, Procedure Flow and Zoho.
Enterprise Resource Planning (ERP): DDI System
Overview:
DDI system are one of the best ERP software which has significantly impacted the
approach of business innovation and productivity for more than 25 years. This system offers
effective operational performance as well as it enhances the business productivity (LLC
2019).
Purpose:
It provides the users the ability of integrating real time e-commerce services followed
by which the combines the financial management as well as the customers relationship
management in order to enhance the productivity of the organization and the CRM as well
(LLC 2019).
Customers:
JohnStone Supply, Delaware Valley Packaging, Bender, Howland Pump & supply, CapSan
(LLC 2019).
Pricing:
The price starts with $25k (LLC 2019).
Strength(s):

2Enterprise Business Intelligence
 Highly stable for SMEs.
 Effective support to the CRM for the small medium enterprises (LLC 2019).
Weakness(s):
 Less effective customization available.
 Quite costly for while applying in a Small Medium Enterprise (LLC 2019).
Customer Relationship Management (CRM): Microsoft Dynamics
Overview:
Microsoft Dynamics is a customer relationship management and enterprise resource
planning software (Corporation 2019).
Purpose:
The primary objective to introduce this CRM software into the SME’s infrastructure
is to enhance the revenue, smart marketing, enhancement in sales, effective customer
services, automated selling process as well as to embrace the customer service process
(Corporation 2019).
Customers:
Australian Gov’t Department of health, Toyota, Michael Hill, FastTrack (Corporation
2019).
Pricing:
Apart from all the services offered by Microsoft Dynamics, the price for CRM is $115
(Corporation 2019).
Strength(s):

3Enterprise Business Intelligence
 Effective market analysis.
 Effective robust customization.
 Enhances the business intelligence (Corporation 2019).
Weakness(s):
 Less effective updates.
 Less effective integration of CRM.
 Less effective social marketing strategies (Corporation 2019).
Knowledge Management Software (KMS): ProcedureFlow
Overview:
This organization is a cloud-based knowledge management software. Which offers
effective services to a small medium enterprise on enhancing the services and productivity of
the business (ProcedureFlow 2019).
Purpose:
Customers implements this knowledge management software with the purpose to
integrate team efforts and feature more visualization (ProcedureFlow 2019).
Customers:
NB Power, Medavie Blue Cross, Gardiner Pole System, JM Bullion, Bulletproof,
Trauma Healing Center, Innovatia, Law Firm, Telecommunication Company, YMCA
Newcomer Connection (ProcedureFlow 2019).
Pricing:
It costs $1/month (ProcedureFlow 2019).
Strength(s):

4Enterprise Business Intelligence
 More flexible than the other knowledge management software system.
 Effective business process collaboration (ProcedureFlow 2019).
Weakness(s):
 Management features are less effective.
 Low integration process.
 Less effective marketing (ProcedureFlow 2019).
Knowledge Management Software (KMS): Zoho
Overview:
Zoho is a Knowledge management software which runs the entire business process of
an SME followed by its effective integration process (Zoho - Cloud Software Suite and SaaS
Applications for Businesses 2019).
Purpose:
The primary objective of implementing this software is to enhance the product
development process of a small medium enterprise as well as it enhances the marketing
process of a SME (Zoho - Cloud Software Suite and SaaS Applications for Businesses 2019).
Customers:
HYATT, KPMG, L’oreal, Mahindra, Tata project, Bata, Apollo, Renault (Zoho -
Cloud Software Suite and SaaS Applications for Businesses 2019).
Pricing:
It costs $12/month (Zoho - Cloud Software Suite and SaaS Applications for
Businesses 2019).

5Enterprise Business Intelligence
Strength(s):
 Easy user interface.
 Reliable.
 Effective on social channel (Zoho - Cloud Software Suite and SaaS Applications for
Businesses 2019).
Weakness(s):
 Old Design.
 Very unattractive user interface.
 Clunky (Zoho - Cloud Software Suite and SaaS Applications for Businesses 2019).
Conclusion:
Lastly, it can be concluded that this paper has effectively described the essential
features as well as the cost of the nominated business intelligence software from which it can
be stated that these nominated software holds significant impact of the enhancing the
business services of small medium enterprises.

6Enterprise Business Intelligence
Reference:
Corporation, M. (2019). Intelligent Business Applications | Microsoft Dynamics
365.Retrieved 21 September 2019, from https://dynamics.microsoft.com/en-us/
ProcedureFlow. (2019). Retrieved 21 September 2019, from https://procedureflow.com
LLC, D. (2019). ERP Software for Wholesale Distributors | Distribution Software | DDI
System. [online] Ddisystem.com. Available at: https://www.ddisystem.com [Accessed
21 Sep. 2019].
Zoho - Cloud Software Suite and SaaS Applications for Businesses. (2019). Retrieved 21
September 2019, from https://www.zoho.com/index1.html