Business IT Systems Report: Evaluating IT Systems at Sainsbury's

This report examines the application and impact of Information Technology (IT) systems within Sainsbury's, a major retail organization. It analyzes how IT supports various functions, including data management, customer relationship management (CRM), and knowledge management. The report explores how IT contributes to achieving organizational objectives, improving business operations, and enhancing sustainability. It delves into the ways IT systems store and process data, evaluating their role in knowledge management, data management, and CRM. Furthermore, the report assesses how IT supports value-added changes to improve business operations, sustainability, and overall performance. Finally, it provides recommendations for practical IT solutions to address common business problems. The report covers topics such as transaction processing, the reliability of IT systems, and the use of IT for competitive advantage, offering a comprehensive overview of IT's role in Sainsbury's.

Business IT Systems
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Contents
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
P1 Analyse the use of IT system with different function of organization...................................3
P2 Describe that how IT system contribute to the achievement of objective in Sainsbury’s......4
LO2..................................................................................................................................................5
P3 Analyse the different ways IT system store, process data for knowledge management, data
management and customer relationship management.................................................................5
LO3..................................................................................................................................................7
P4 Evaluate how IT system that can be used to support value-added change for improving
business operation, sustainability and performance....................................................................7
LO4..................................................................................................................................................8
P5 Recommendations practical IT solution for business that mainly covered wide range of
common business problem experienced in workplace................................................................8
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
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INTRODUCTION
The business information system gets data and other resource of IT infrastructure as input
from other environment and process them to satisfy the information requirements of multiple
entities. These are completely associated with the business enterprise.
The report will discuss about the use of IT system with different function of organization. It
may contribute to achievement of objective and also perform the different activities such as
store, process data for knowledge management, data management and customer relationship
management. Furthermore, it will describe that how Information technology system provide the
better support in term of value-added while changing the entire business operation, sustainability
and performance. However, it will be recommendation practical IT solution which provide the
better facilities and service to resolve complex problem in the organization.
LO1
P1 Analyse the use of IT system with different function of organization.
Sainsbury’s firm has performed the different activities and utilise information technology
system to maintain overall business capabilities. There are different function performed by
Sainsbury’s and how they can IT system for managing the overall performance in proper
manner.
Data Management: it is mainly referred as management of data in the organization.
Generally, it involves for gathering company’s information such as financial, accounting,
purchasing, employees details. IT system supports for organization to manage or store the
information in proper manner. In this way, Sainsbury’s use IT system which means to store and
process of data whenever requirement (Azeroual and Abuosba, 2019). By using IT system,
Sainsbury’s also targeting the existing customer through better quality of product as well as
services. It also maintained the security or privacy aspects so that establishing the trust between
customer and management. This can be possible when Sainsbury’s use IT system to provide the
better facilities of customers.
Customer service management: It is important function of Sainsbury’s where they
provide the better option while sales team directly interact with potential client. In order to
resolve their issues, query related the product as well as service (Azeroual and Abuosba, 2019).
In this communication, IT system capable for handling the interaction with client because it
provide the facility where share the important information related to product. This the reason
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when use IT system in term of interaction with customer in the organization. For Example- use
email, text message for sharing the data or information to client.
Impact of IT system and contribution in resolve enterprise problem
Information technology system has evolved in the Sainsbury’s which always contribute
to resolve certain issues that occurred during business operation (Chang, Wong and Chiu, 2019).
In this way, it can be used IT system which providing the better service to store, process and
generate data in proper manner. Furthermore, it will be identifying the issues resolved in proper
manner.
Completion the task in quickly: it is one of biggest advantage of Sainsbury’s when they
can use IT system. It brings faster process while helping data processing. In order to contribute
for analysing accurate information and resolve issue of purchasing and sales record (Azeroual
and Abuosba, 2019).
Content discovery: It is another way to understand the factor which help for identifying
the content so that Sainsbury’s take better decision in related business operation as well as
function (Nalchigar and Yu, 2020). On the other hand, it allows the user to access data through
IT system in the organization. Sometimes, it has identified the issues related data loss that will be
managed by use of IT system in the organization.
P2 Describe that how IT system contribute to the achievement of objective in Sainsbury’s.
Information technology can speed up with time and it takes new item to reach the global
marketplace. Sainsbury’s firm is use IT system by gathering or collecting market intelligence
from proprietary database, sales representative and customers (Chang, Wong and Chiu, 2019).
An effective modern design and manufacturing software support for Sainsbury’s. Sometimes, it
allows for employee to do work with collaboration and allows global team to maintain the
coordination between them.
Information technology system helps for business to respond quickly and also changing the
need or requirement of customers (Owens, Wilson and Abell, 2019). In order to contribute
towards the goal and objective of organization. It is mainly integrated with different stakeholder
to share important information or data. Sainsbury’s use their investor relations through website
and establish coordination with other stakeholders.
IT system in process improvement
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On the other hand, IT system also supports for business process improvement where it
allows for manager to review sales, cost and other operating metrics which integrated with
software platform (Chang, Wong and Chiu, 2019). ERP system help for replacing the mis-
management for HR, finance and other functional areas. Thus, it is making an internal process
which become more efficient as well as cost effective.
IT system help in cost saving and competitive advantage
Sainsbury’s uses the rapid product development as well as process improvement which
help for gaining and maintaining the competitive advantage in the marketplace (Pearlson,
Saunders and Galletta, 2019). It also used the new device with innovative touch screen features
which brings a product to market cost effectively and quickly manner.
LO2
P3 Analyse the different ways IT system store, process data for knowledge management, data
management and customer relationship management.
Information technology system will help for Sainsbury’s to manage, store and process data
in the different business function. Generally, it improve the overall performance and speed of
task with the help of IT system. It supports for Sainsbury’s to maintain their position in global
marketplace.
Transaction processing: It is set of information which always processes the data
transaction within database system. Sainsbury’s use this system to monitor the transaction
activities and also becoming useful for protecting sensitive information (Pearlson, Saunders and
Galletta, 2019). The organization use online website and give option for customer to do online
payment facilities. In this way, customer is filling out the information to purchase the particular
item.
Customer relationship management: Generally, it plays important role which help to
keep record customer details and make them loyal. Sainsbury’s use CRM to understand the
demand of customer while improving the satisfaction level (Pearlson, Saunders and Galletta,
2019). It is an essential potential knowledge which become important to acquire client loyalty.
Hence, it should be extended from the customer loyalty to obtaining as well as exploring the
knowledge.
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Knowledge Management: It is important concept which plays role in selecting the
accurate information at right time from different resources. While converting it to the useful
insight even knowledge management can help the enterprise to accumulate core knowledge,
build corporate intelligence and also obtained competitive competence (Popovič, Puklavec and
Oliveira, 2019). Sainsbury’s can be used knowledge management that mainly described the
management activities. It’s primary aim at designing as well as influencing process of
knowledge. In this way, Sainsbury’s implement the KM to enable the foster organizational
learning and improve the overall performance as well as efficiency.
Types of information and data
Sainsbury’s use the various information or data to integrate with different hardware
devices which help for sharing information through IT system (Pearlson, Saunders and Galletta,
2019). The organization is usually use database management system for collecting large amount
of data and also organized into structured manner.
There are various type of Relational database software available which mainly used by
Sainsbury’s for storing in proper manner. By using DBMS, Sainsbury’s collect both qualitative
as well as quantitative information which arranged in the table format (Rizun, Revina and
Meister, 2019). Therefore, it become easier for accessing information of particular customer,
product and other services. In another way, it can be said that data managed through database
software within organization. It always maintain the flow of information in Sainsbury’s.
In context of privacy and security, Sainsbury’s protect their sensitive information of
client and business through DBMS. It must require to secure the confidential data so that
database management supports to provide better security practices. In Sainsbury’s, Administrator
has authorized to access, update, retrieve data from database system (Pearlson, Saunders and
Galletta, 2019). In this way, it has become less chances to access unauthorized person. It has
been fully maintained the confidentiality related the information or data in proper manner.
Reliability of IT systems and data quality
Reliability can be defined as probability that system will produced the correct output in
particular given time. Sainsbury’s use multiple IT system in business operations such as
knowledge management, customer relationship and transaction processing. These are
considerable as reliable IT systems because it consists of unique features. It help to detect, avoid
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and repair hardware faults. Sainsbury is closely related to the availability which typically
describing the ability of system component and function at certain level.
IT system should collect or gather the better quality of data and information in the system
(Tworek, Tworek and Rauscher, 2019). So that it become reliable to filter the categories of
multiple Information such as customer name, id, phone number, addresses. These are organized
in perfect manner where users can access accurate information with few seconds.
There are different processes which are employed in the Sainsbury’s and also require
them to adapt the information technology system. In past decade, the organization is generally
focused on the manual process which may refer to complete by labour. Each and every activities
are depending on the person that perform task in step by step manner (Tworek, Tworek and
Rauscher, 2019). The organization should collect or gather large amount of data by manual. In
order to require a lot of time and complete on time. There are various issue or problem faced by
organization in business processes. But nowadays, everything depend upon the Machine where
IT system plays important role to complete task in proper manner. By using IT system, it can
easily find out the information of customer whether particular product available in store or not. It
consists of different information of customer, product and easily save time.
In additional way, transaction processing system is important for monitoring the activities of
transaction. If a person purchase particular item and then after completing payment process
through online (Tworek, Tworek and Rauscher, 2019). It became reliable for storing the
information after purchasing the product. In this way, it can be understand that maintain the
reliable information or data.
LO3
P4 Evaluate how IT system that can be used to support value-added change for improving
business operation, sustainability and performance.
IT system can improve the enterprise performance because of their effective as well as
efficient management resource. It plays important for long-term growth and development of
organization in global marketplace. Whereas traditional ERP system focused on the optimization
of financial resource, assets (Pearlson, Saunders and Galletta, 2019). Sometimes, it become
challenges in term of sustainable development so as require to use the better application for
maintaining the informational transparency on the different kind of environmental, financial and
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social indicator. In order to support value added chain while improving current business
processes. Sainsbury’s use the It system for measuring, tracking and reporting the entire
sustainable performance. The organization implying the substantial potential for improving the
corporate sustainability (Pearlson, Saunders and Galletta, 2019). However, it is important for
understanding the potential use of IT system which automatically develop the interest and
maintain the business performance.
In context of sustainability, IT system can promote the sustainability development in the
Sainsbury’s. It plays important role for maintaining the business environment or culture. On the
other hand, IT progress is often too accompanied by gaining efficiencies which enable value
creating with limited consumption of other natural resources. IT system help for increasing the
eco-efficiency which maintain ratio between sustainable developments. Sainsbury’s can add
value through different activities, which become beneficial to gain more popularity in
marketplace. Furthermore, Sainsbury can address the rebound effect and also promote the entire
sustainable development.
In context of business operation and its performance, IT system added more value in the
business operation whereas identifying the capabilities. It enabled the informational transparency
and try to access data for individual in their specific role. IT system supports for business
functions such as finance, accounting, reporting, decision-making, planning and controlling
(Tworek, Tworek and Rauscher, 2019). Thus, Sainsbury access the information and give
restriction of unauthorised person. It should consider an appropriate standards, requirement of
governance, data security, privacy which necessities that only people with performed significant
task in the organization. By tracking the activities of people which involved the certain tasks.
IT system become potential to transform the Sainsbury and way it perform the processes in
proper manner. In some situation, it should be considered the necessary key capabilities through
IT system, which enable implementing the strategic initiative, redesign and collecting large
amount of information.
In additional, it has identified the transactional data which are sourced from other ERP
system, applicable in the production from manufacturing, transportation. IT system support for
establishing the real time service while implementing the innovative data management software
within system. In this way, it automatically increase the performance, efficiency of business
operation. Therefore, they can achieve the significant goal and objective.
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LO4
P5 Recommendations practical IT solution for business that mainly covered wide range of
common business problem experienced in workplace.
In Sainsbury’s, IT system is mainly supporting in problem solution which provide the
facility to make decision related business growth and development. There are various IT system
application available which can be used in different function. For Example- customer
relationship management is helping to storing and managing the data. It also useful for sharing
information from one place to another. In order to maintain the security aspects in term of data
management while gaining a competitive advantage in marketplace.
An effective IT solution has established the critical gap between the programme or project
level. Sainsbury’s consider the IT solution which always supports for resolving the business
issues or problem (Tworek, Tworek and Rauscher, 2019). Generally, it is mainly focused on the
deployment of IT solution and creation which build upon the cornerstones of enterprise. If the
solution is to be successful, delivering the demonstrable advantage, benefits of organization.
The problem: 1 lack of coordination with consumers
It is the most common problem that already exists in the organization which become
important to resolve through IT system. In order to keep track who emails which client and how
often. In some situation, employees does not identify their demand, interest towards particular
product as well as service due to the lack of coordination. It may be affecting the entire business
performance and efficiency in organization. In this way, it is very important to resolve such type
of issue by using IT system.
Solution
Sainsbury’s can consider this problematic thing during the business operation and
function. It always tried to enhance their business performance as well as efficiency. Afterwards,
it will be adapting the “Customer relationship system” which providing the better services to
customers. In this way, Employee can establish the coordination with customer and store, record
the information or data in proper manner (Tworek, Tworek and Rauscher, 2019). This type of IT
system will help for monitoring, tracking the preference, demand of existing client. It is an
essential thing because market trend automatically changed. So are require to find out the
preference of customer in better way.
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Another way, it help for eliminating issues related lack of coordination. It provide the better
solution for considering the right person where they can select right product. Customer
relationship system will give better option for consumer to manage or control business
operations. In additional, it is also increasing the overall business performance.
The Problem: 2 Poor customer service
It is another issue which mainly affecting on the different business processes in step by
step manner. It goes beyond the bad reviews so as require to know the requirement of customers.
This type of problem or issues occurred when client give negative feedback. In this way, it also
impacted on the other people those are purchasing an item for Sainsbury (Pearlson, Saunders and
Galletta, 2019). Therefore, the issues may decrease the revenue and profitability of organization.
Solution
As providing the better solution while using ERP system for improving overall business
reputation, brand image, value. Sainsbury’s use this type of IT system which always focused on
the customer service because business know they will shutter quickly. In this way, it will require
to redesign the vision, mission while putting innovative concept for resolving issue.
Problem-solving and decision-making
These are considered as important parameter which mainly adapted by Sainsbury in
business processes in the workplace. Sometimes, each and every staff member faced the
problem, they feel uncomfortable in business functions. In fact, these are going to be problem for
Sainsbury’s. Afterwards, the organization will be performed the problem-solving process
through IT system (Pearlson, Saunders and Galletta, 2019). it provide the better way to find out
the issues among staff members in regards of conflict among staff members.
On the other hand, the important decision may be depending on the innovative concept
which mainly providing the better idea in term of growth as well as development. Sainsbury use
IT system which added more value and attract a lot of customers towards the better quality of
product as well as service. It always tried to gain feedback from client side which are inspired
other potential customers.
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CONCLUSION
From above discussion, it concluded that Information technology system become an
efficient which help for generated, stored and processed large amount of data or information.
Sometimes, it allows for user in organization to improve the performance and also gain more
competitive advantage in global marketplace.
In this report, it has summarized about use of Information technology system with multiple
function performed in the organization. It is useful for achieving the suitable goal and objective
in which can be possible to store, process data for knowledge management, data management
and customer relationship management. Furthermore, it can be analysed the concept of IT system
which provide the better support in term of value-added and also changing the entire business
operation, sustainability and performance. In this way, it has been recommendation as an
efficient practical IT solution which providing the better facilities and service to resolve complex
problem in the organization.
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REFERENCES
Book and Journals
Azeroual, O. and Abuosba, M., 2019. Improving the data quality in the research information
systems. arXiv preprint arXiv:1901.07388.
Chang, H.H., Wong, K.H. and Chiu, W.S., 2019. The effects of business systems leveraging on
supply chain performance: Process innovation and uncertainty as
moderators. Information & Management. 56(6). p.103140.
Nalchigar, S. and Yu, E., 2020. Designing business analytics solutions. Business & Information
Systems Engineering. 62(1). pp.61-75.
Owens, I., Wilson, T. and Abell, A., 2019. Information and Business Performance: A Study of
Information Systems and Services in High-Performing Companies. Walter de Gruyter
GmbH & Co KG.
Pearlson, K.E., Saunders, C.S. and Galletta, D.F., 2019. Managing and using information
systems: A strategic approach. John Wiley & Sons.
Popovič, A., Puklavec, B. and Oliveira, T., 2019. Justifying business intelligence systems
adoption in SMEs. Industrial Management & Data Systems.
Rizun, N., Revina, A. and Meister, V., 2019, June. Method of Decision-Making Logic Discovery
in the Business Process Textual Data. In International Conference on Business
Information Systems (pp. 70-84). Springer, Cham.
Tworek, K., Tworek and Rauscher, 2019. Aligning IT and Business. Springer International
Publishing.
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