Business IT Report: IT Systems for J.S. Supermarket Analysis

This report delves into the application of Business IT within a retail context, specifically examining how Management Information Systems (MIS), Customer Relationship Management (CRM), and cloud computing can be leveraged to enhance operational efficiency. The report begins with an introduction to Business IT and its impact on business goals, followed by an analysis of how MIS can improve a retail business's operations. It then explores two IT systems, CRM and cloud computing, designed to meet the specific needs of J.S. Supermarket, a medium-sized retail business. The report emphasizes the value-added changes these systems bring, such as improved communication and customer relationship management, and recommends practical IT solutions to address the challenges faced by the company. The report concludes by summarizing the key findings and recommendations for implementing these IT solutions to optimize business processes, increase sales, and improve overall profitability. This is a report on Business IT and its impact on operational efficiency in a retail business.

Business IT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK-1............................................................................................................................................1
1. The use of MIS to improve the operational efficiency of a retail business.............................1
TASK-2............................................................................................................................................2
2. Two different IT systems to meet the needs of J.S.................................................................2
TASK-3............................................................................................................................................4
3. The value added change to support the efficiency of operation..............................................4
TASK-4............................................................................................................................................5
4.The practical IT solution for the situations for the J.S.............................................................5
CONCLUSION................................................................................................................................6
REFERENCES ...............................................................................................................................7

INTRODUCTION
Business IT helps the organization to make use of information technology in the business
in order to achieve the goals of business (Tao and Li, 2014.). With this the financial
performance or competitiveness in market place can be improved. The way of conducting
business can also be transformed through use of information technology. The operations of the
business is affected due to use of technology .In a business an innovation can be brought by
making use of information technology in a business. The various type of information technology
such as mobile phones, laptops, e-mails etc are been used by companies in order to conduct their
business.
Johnson supermarket is a profitable related in UK. In 1968 it started as a small shop but
today it is operating its business in 3 outlets in East London Area. It comes in the category of
medium size supermarket. In this report, the benefits of MIS in order to enhance the operation of
business will be discussed. In order to meet out the needs of this company this report will discuss
the ways in which communication between suppliers, purchasing department can be improved.
Further more this report will recommend practical IT system solution to the circumstances that
is been faced by the company.
TASK-1
1. The use of MIS to improve the operational efficiency of a retail business
The software system are not only put management information systems(MIS), but also
the whole set of business process and resources are been utilized in order to gather information
form functional or tactical systems. In a user-friendly and timely way data is been
presented .This is done so that the correct actions are been take by mid and upper-level managers
by using it. The strategic and tactical objectives will be achieved by the company by designing
the entire system. In the organization there are multiple functional systems. The sales system,
call centre systems, financial systems, inventory system and many others are included .From
multiple system MIS combines information. With this the staff will able to understand better
about their own departments contributions. In order to meet the needs of customers the combine
data for an example sales figure combined with available inventory will assist the manger to take
right action. In order to organize business computer application MIS serves as a system
framework. In a summarized form the information is been collected by MIS. To give information
to managers it is network established in an organization. At right time it helps managers to take
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correct decisions. The view of every level of organization is been kept by MIS. In order to plan,
initiate , organize and control the operation of the firm the information is been given by MIS in
order to make decisions. In the process it provides synergistic organization. In the proper time
frame it facilitates the process of decision-making. Through this the best course of action is been
chosen by decision-maker (Tabassum and Mathew, 2014.). A system of people, computers,
procedures, and interactive query facilities are provided by it. In order to mange the organization
efficiently and efficiently a management information system provides information. In the
information generation, communication and problem information MIS plays an essential role.
With use MIS in the organization the communication will become less costly, quicker and more
efficient. The business process is computerized this making business extremely cost effective
money making machines. Based on the needs of the business MIS is been created it is not
specific combination of functional systems. The data is been combined by customer relationship
management which deals with experience of customer. The data that is been used in entire sales
process is been combined through Enterprise resource system. All the information that is been
related to business will be provided by MIS so in the organization such as J.S efficient decisions
will be made by decision-making which will increase the sales of the company and the profit
margins will also be increased .With grater ease and with better efficiency mangers will conduct
their task. For the company it will result in better productivity. With rest of the organization the
better connectivity will be provided by the manages.
TASK-2
2. Two different IT systems to meet the needs of J.S.
In order to solve the issues that is been faced by the company that is communication is
not proper as information need to be gathered from 3 computers due to which the queries that are
been asked by suppliers are not been answered. The company need to improve its customer
relationship and also the communication in the workplace. It can be achieved by using the IT
system which are as follows-:
Customer-relationship management- In order to develop strategy and long lasting relation with
customers the company can make use of customers relationship management(CRM).With this
the needs of customers and their purchasing behaviours can be analysed and learned. The
considerable time and expense is involved in CRM solutions. Through use of CRM in this
company the ability is been given to business to personalize and customize relationship with
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their customers(Sanaei and Buyya, 2014.) . A repository of profile of customers is been
maintained by CRM thus providing employees with the ability to treat each individuals
independently. About each needs of customer each employee is better informed. In order to
match to the profile of customers CRM helps the organization to rapidly modify its level of
serves. Due to this there is an increase in the loyalty of customer and also there is an decrease in
customer dissatisfaction. Regarding the products that is been provided by the company to the
customers, CRM will help to get feedbacks from customer .With this potential customers can be
identified by the organization. The track of current profile of customers is been kept by CRM. In
order to determine demographics it should target it will generate new strategies that will obtain a
wider customer base. The marketing and promotional campaigns can be coordinated more
efficiently by the company by making use of CRM information. The promotions will be done
keeping in mind the target group. It will not target people who are already the customers.
Through the implementation of loyalty programs CRM increases customer retention. With all
interactions within a company customer-relationship deals. This will play an essential role in the
success of business. In the company it will help to know about the customers and the value that
is being brought by them in the business in to enhance the profit margins of the business. By
finding out the needs of customers regarding the product that is been manufactured by the
company the relationship with customers can be enhanced and also in through this the loyalty of
customers will also be more. The better customers serves will be given to customers which in
turn will increase revenue (Information Technology & Its Uses in Business Management, 2017).
Cloud computing storage - With use of cloud-storage in the company the communication in
between suppliers, purchasing department can be improved. In the company the issues that is
been faced is that the information is stored in 3 different computer system due to which the
information that is been needed by the supplier is not able to answered by any store (Polášek,
Bureš and Šimon, 2015). But this issue can be solved by making use of cloud-storage. As all the
information about company related to sales, records, customers etc will be stored on the cloud.
And these informations that is been stored will be easily reached as they have to look into the
cloud about the information that is been needed. They don't have to see the each and every
computer regarding specific query or information. The only requirement of cloud is internet
access. By using Internet the information that is been stored can be accessed anywhere and at
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anytime. Today more and more companies are making use of cloud storage in order to store the
records and information regarding their company.
TASK-3
3. The value added change to support the efficiency of operation
In order to bring a change in the operation of a company, it is recommended
that they can make use of cloud-storage. The advantages of using cloud-stage in a business are
numerous (Miller and Loorbach, 2014). All the essential information and data of the company
will be stored on one cloud. And when the cloud-storage will be implemented in the company
the suppliers, production system etc will be able to get information at any time and anywhere.
There is only one need of cloud-computing that is internet access. By using the internet services
the suppliers, business owners will stay connected to business even after office hours as cloud
storage provide flexibility to the company. Even after office hours or on holiday days the
employees and the staff or suppliers will remain in touch with the business as the information
that is been needed can be accesses through cloud -storage. The current situation of the company
specifies that information of 3 sites is been stored on 3 different computers. And in case of any
fire or theft there is chance that all the information will be lost and the major loss will be faced
by the company due to this. But by making use of cloud-storage there is no danger of any theft or
fire as all the information will be there on the cloud. There will be no problems that will be faced
by the company regrading backup as the implementation of cloud-storage in the company J.S
will solve the issues. The data will be stored on the cloud so backup will be there. Also in order
to do any updation in the computer system is not an easy job. The time need to be taken in order
to search for that particular records then updation is possible. But in cloud-computing storage the
updation is automatic. Cloud computing compromises of both hardware and software resources
that is made available on the internet (Kivunja, 2014) .By the third party services it is been
managed. To the advanced software application and high-end networks these services provide
access. This company can also can adopt cloud-computing due to reduction in cost and also the
up to date and reliable communication will also be given thorough cloud-computing. On the
infrastructure and software the cost can be reduced by moving to the cloud (Han, Cline and
Golparvar-Fard, 2015). For the growth of business it will provide more investment capital and in
the market it will give a business a strong competitive advantage. In comparison to 62% of non-
cloud storage users it is been estimated that within 24 hours the data is been recovered by the
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cloud. The data is been backed up and protected in case of any natural disaster, power failure or
other crisis. The downtime and loss of productivity is been minimized as it allows to conduct
business as usual .At a new level with cloud computing collaboration can be brought in the
company. Outside the traditional methods it gives the business the ability to interact and share
more easily. At the same time the access to the same files can be given to the employees,
contractors and third parties. The new world of work for doing business will be adopted by the
company that is moderns and flexible. The need of more bandwidth will be met instantly by the
cloud-based service. Via smartphones and tablets the cloud has also become more accessible ,
the files and documents will be accesses anytime and anywhere. The operation and strategy
needs of the business can be scale up and scale down .Through global services the global
demands can be met of the business. The use of cloud computing is also environmental friendly
as it only makes use of server space that they need, this will decrease the amount of carbon
footprint (Fernando, Loke and Rahayu, 2013.). Through implementation of cloud-storage the
overall profitability of the business will be achieved as flexible and cost -effective approach will
be sued by this company. It also gives an unlimited storage capacity for storing the information
in the cloud. The software integration is automatic in cloud storage. In order to customize and
integrate application as per the preferences one need not to take extra efforts.
TASK-4
4.The practical IT solution for the situations for the J.S.
In order to solve the issue of strong information on differ sites the company can also
make use of centralized database (Dodgson and George, 2015).
Centralized data – There are an increase in the data dramatically due to growth in a
business. The data preservation can be improved due to use of centralised data storage. The fault
tolerance is rarely offered by PC computers and laptops .The setup of fault tolerance is included
in centralised database and it preserves data through redundant storage .There is an ongoing
physical security risk in the local stored data .There is a risk that notebooks and laptops might get
lost and stolen. An opportunity for anyone to access, steal or damage can be given by an
unattended PC. The direct physical access is being prevented by centralised database to a single
location and a small group of people. The large amount of sensitive information is being
maintained by businesses. The critical issue is being faced in data protection. The fewer
challenges are been with central database storage while providing data security.
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Communication – For any business the cell phones have become a necessity for owners and
employees. This device will help the company to remain in touch with customers and in a timely
manner the company will be able to respond to the inquiry of customers. With access to the
Internet, email and business allocation in a small hand held devise the bar is been raised by
smartphones. The company will able to make its coordination and communication better with
suppliers by making use of e-mail, text messaging, social networking sites etc in a business.
Marketing – In order to increase its reach among customers the company can make use of e-mail
marketing which is an effective and low cost method. The various method of advertising can be
used by the company such social media sites Facebook, twitter and you tube in order to
promotion of the products that is been offered by this company (Dinh and Wang, 2013).
Productivity – A lot of time in business can be saved by making use of appropriate technology.
The right kind of hardware and update software need to be given to the employees.
Teleconferencing – It comes in the category of one of the most simple methods. In order to
develop interactive environment web conferencing can bring together web cams, audio and
collaborative meeting spaces. On documents participant can see each other working.
Networking – To form a network computers are often connected. Within an organization this
will allow people to share documents. A central repository is been provided in order to store the
documents within an office. The backbone of the modern technology is networking and the
communication in a business can be performed efficiently by making use of it.
The internet- In two ways the communication can be there in the internet. Through web pages
the static communication can be there and through information that is been exchanged dynamic
communication can be there (Arbace and Scopigno, 2013.).
CONCLUSION
Thus summing up the above report it can be concluded that business information
technology plays an essential role in the business. By making use of MIS the company will help
the decisions-makers to plan , coordination , manage and organize information that will help to
make effective decision-making. All the information is been combined and gathered by MIS.
The two technology that can be used in the business are customer relationship management and
cloud computing storage. With CRM all the needs and requirements of customers can be find out
and strategies will be made keeping that in mind. The advantages of using cloud storage are
numerous such as reduced cost, scalability, productivity etc will be given to the business.
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REFERENCES
Books and journals
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and approaches. Wireless communications and mobile computing. 13(18). pp.1587-1611.
Dodgson, M. and George, G., 2015. Managing digital money. Academy of Management Journal.
58(2). pp.325-333.
Fernando, N., Loke, S.W. and Rahayu, W., 2013. Mobile cloud computing: A survey. Future
generation computer systems. 29(1). pp.84-106.
Han, K.K., Cline, D. and Golparvar-Fard, M., 2015. Formalized knowledge of construction
sequencing for visual monitoring of work-in-progress via incomplete point clouds and
low-LoD 4D BIMs. Advanced Engineering Informatics. 29(4). pp.889-901.
Kivunja, C., 2014. Do you want your students to be job-ready with 21st century skills? Change
pedagogies: A pedagogical paradigm shift from Vygotskyian social constructivism to
critical thinking, problem solving and Siemens’ digital connectivism. International
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Miller, T.R. and Loorbach, D., 2014. The future of sustainability science: a solutions-oriented
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practice. Procedia Engineering. 100. pp.1277-1285.
Sanaei, Z. and Buyya, R., 2014. Heterogeneity in mobile cloud computing: taxonomy and open
challenges. IEEE Communications Surveys & Tutorials. 16(1). pp.369-392.
Tabassum, M. and Mathew, K., 2014. A genetic algorithm analysis towards optimization
solutions. International Journal of Digital Information and Wireless Communications
(IJDIWC). 4(1). pp.124-142.
Tao, F. and Li, B.H., 2014. CCIoT-CMfg: cloud computing and internet of things-based cloud
manufacturing service system. IEEE Transactions on Industrial Informatics. 10(2).
pp.1435-1442.
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