MGT502 Assignment: Annotated Bibliography on IT and Communication

This annotated bibliography, prepared for the MGT502 Business Communication course, explores the multifaceted impact of Information Technology (IT) on business communication. The assignment analyzes ten scholarly articles, examining various aspects such as IT's influence on global management, virtual teamwork, ICT challenges, and the evolution of communication processes. The articles cover topics including the implementation of ICT tools, the effects of technology on organizational communication, and the challenges and prospects of ICTs in management communication. The bibliography also addresses the impact of ICT on globalization, the significance of IT for global companies, and the role of ICT in managing global virtual teams. The analysis highlights key findings, methodologies, and recommendations from each article, providing a comprehensive overview of the evolving landscape of IT in business communication and offering insights into how organizations can leverage technology to improve communication, manage global teams, and address associated challenges.

Student Name
INSTITUTIONAL AFFILIATION(S)
MASTER OF BUSINESS
INFORMATION SYSTEMS

Business issue: The impact of information technology on business communication
Article 1
Ahmed, I., Qadri, A. S., Shahzad, R. K., & Khilji, B. A. (2011). Information Technology - Its
Impact on Global Management. World Applied Sciences Journal, 12(7), 1100-1106.
The world has transformed into a global village that implies management to perform
effectively in borderless markets and manage corporate philosophy to sustain the
environment comprising information technology everywhere. This journal article has been
reviewed by university professors who consider the betterment of organizations through the
strategic implementation of IT in the firms. Like Innocents, Mabiza, & Ezeanyika (2016), this
paper explores several ways through which IT can be enabled in global firm management
thereby redefining the vision of global firms. Since this paper reveals the significance behind
IT in managing global talent, it can be used by global firms managing cultural diversity and
the global supply chain. This paper also reveals some critical drawbacks of IT
implementation that needs to be considered by management before integrating IT systems in
their communication processes. This bibliography gets illuminated by the article as it
provides theoretical frameworks and IT strategies that can develop global teams working in a
virtual environment.
Article 2
Aldea, C. C., Popescu, A.-D., Draghici, A., & Draghici, G. (2012). ICT Tools Functionalities
Analysis for the Decision-Making Process of Their Implementation in Virtual
Engineering Teams. Procedia Technology, 5, 649 – 658.
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This journal article emphasizes prerequisite knowledge and skills used in ICT
management so that communication processes do not lag behind the rest of the world. The
research made finds that tools and methods based on internet technologies like web-based
information have developed critically since the past few years that not only supports business
communication mechanisms but also work procedures in distributed functionalities.
Comparing this article with Luftman, et al. (2012), it can be said that the recent trend in the
globalization of businesses has forced management to implement ICT facilities for
developing global team coordination. Since ICT is based on an unregulated and open
community, it entails challenges like data breaches and leakage alongside making firms prone
to technological errors. Therefore, the authors recommend managements to define and
consider significant terms related to ICT and knowledge management activities such as
knowledge acquisition, sharing, integration, and transfer, thereby making this bibliography an
informative piece by providing critical and underlining facts.
Article 3
Cuel, R., & Ferrario, R. (n.d.). The Impact of Technology in Organizational Communication.
Retrieved from http://www.loa.istc.cnr.it/old/Papers/HandbookNursing.pdf
This white paper uses the ethnomethodological approach for analysing the impacts of
information systems on organizational communication to examine the evolution of the
communication process and how information system impacts knowledge management assets.
The case study made in the paper reveals that for stimulating coordination in a complex
workplace environment, ICT and innovative information management tools are employed
which are further re-engineered regularly. This has increased communication processes and
coordination in every department within the organization including technical, institutional
and managerial levels thereby making ICT an integral and inseparable. Even, Wet,
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Koekemoe, & Nel (2016) cited a similar view stating information technology as a social actor
that influences the communicational setting in the workplace that requires communication
management teams to reshape their ICT tools strategically. The authors claim that although
ICT brings additional challenges, it has improved communication and data management
within firms and opened new ways for people belonging to distant places through a variety of
heterogeneous sources.
Article 4
Durowoju, E. O., Onuka, A. O., & Ajisegiri, R. O. (2013). Challenges and prospects of ICTs
in management communication in Nigeria. World Essays Journal, 1(2), 40-45.
This article proposes to identify challenges related to ICT faced by managers in the
international organizations. The research scholars employed a research procedure in which
300 subjects spread across 6 industries were studied with the help of questionnaires titled
prospects of ICT and challenges related to it. Unlike Ahmed, Qadri, Shahzad, & Khilji
(2011), this paper considers to examine one particular theme revolving around challenges
related to ICT rather than considering other key factors related to IT development in
organizational communication. The authors find that ICT has brought many challenges like
high-cost procurement, costly infrastructure, possible loss of old employees, data breaches
and frauds that calls for giving attention by management. Nevertheless, prospects behind ICT
has also been revealed that can assist readers while making decisions on ICT implementation
within firms. This paper illuminate's bibliography by making some key suggestions like
making arrangements that can ensure ICT maintenance in cost-effective ways.
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Article 5
Grober, B., & Baumöl, U. (2017). Virtual teamwork in the context of technological and
cultural transformation. International Journal of Information Systems and Project
Management, 5(4), 21-35.
This peer-reviewed article proposes to provide the intended audience with a holistic
view concerning processes and structures that impacts virtual teams due to organizational
change. The research made addresses the distance effects in VTs like psychic and time gaps
which influence overall team performances. Unlike, Durowoju, Onuka, & Ajisegiri (2013)
this paper focus more on VTs than other organizational factor impacted due to technological
changes in firms going through organizational change. However, this bibliography is
illuminated by the study as the authors identified significant challenges faced by global teams
after exploiting 24 hours work cycle. This paper can be used by global firms going through
organizational change as it provides a framework that can assist them while planning and
evaluating virtual teamwork performances. This paper provides a comprehensive review
made on virtual teamwork enabled with the information technology and secured
communication tools that support team building across distant workplaces.
Article 6
Innocents, E., Mabiza, J., & Ezeanyika , S. (2016). The Impact of Information and
Communication Technology (ICT) on Globalization. International Academic
Research Conference.
This conference paper defines communication as a human activity in which
information is exchanged between two or more people and without communication, society
will become stagnant and static. Cybernetics, on the other hand, is defined as a technical
concept that remains interrelated with communication theory. After defining the key terms,
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the author suggests readers that for accomplishing globalization goals, communication and
technology must be implemented in workplaces as they entail several opportunities present in
the global business environment. This is because technology is an embodiment of techniques
and skills which enable knowledge acquisition within organizations. A similar view has been
provided by Raulea & Raulea (2014) where the nexus between globalization and
communication are explored considering the manifestation of business functions like
mobilization, integration, transformation, and regeneration. Such manifestation provided by
technological innovations, blended with communication can give globalization a
comprehensive meaning along with developing human skills.
Article 7
Luftman, J., Zadeh, H. S., Derksen, B., Santana, M., Rigoni, E. H., & Huang, Z. D. (2012).
Key information technology and management issues 2011–2012: An international
study. Journal of Information Technology, 27, 98-212.
The authors of the above journal articles mainly belong to Business schools that
identified the significance behind IT for global companies and how it impacts technical
trends and IT management in specific geographic locations. The authors go beyond
identifying influential factors to comprehend considerations needed to address IT related
issues by recognizing local characteristics and firms operating in globally connected
atmosphere. Similar to Cuel & Ferrario (n.d.), this paper makes a close comparison of IT
trends by presenting unique international and local factors associated with IT challenges
influencing organizational budget, management, and technologies. This paper illuminate’s
bibliography by making a series of recommendations for global managers, serving as an
indicator to evolve from technological and economic issues. The questionaries' prepared
presented in statistical format can be used by organizations and business scholars to assist
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them while considering making alignment between business and ICT, business agility,
business process reengineering and IT reliability.
Article 8
Nataatmadja, I., & Dyson, L. E. (n.d.). ICT And Its Impact On Managing Global Virtual
Teams. Internet & Information Systems in the Digital Age: Challenges & Solutions,
498-504.
Management with culturally diversified groups considers communication style which
is easily comprehended by every organizational member. Such views are presented by the IT
faculty of the University of Technology where they find intercultural communication
challenges are faced by many firms. As claimed by Grober & Baumöl (2017), this paper also
noted that virtual teams rely upon ICT to enable team collaboration particularly when
members are located in different time zones and geographically dispersed areas. The findings
made can assist global companies and ICT engineers to understand the global challenges
faced by VTs and how ICT can decrease the chances of diversity-related conflicts without
making team members rely upon ICT tools and frameworks. This article is enriching for the
bibliography as it identifies reasons behind communication gap such as lack of written media
and non-verbal cues which creates cultural differences and therefore suggest using ICT
effectively after giving value to cultural diversity and unique talent of team members.
Article 9
Raulea, C., & Raulea, C. (2014). The impact of electronic communication technology on
teamwork. Latest Trends on Computers, 1, 693-698.
This paper authors and research scholars aim at presenting a paradigm of ICT and VT
to analyse their role in the communication process that how it impacts organization's
teamwork. Global teams particularly VT uses communication technology for establishing
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effective communication and team collaboration through a shared knowledge basis. This
article is illuminating for the bibliography as it analyses the present situation from the
systems theory approach and verifies three critical purposes that make global teams undertake
ICT: independent tasks, cooperative goals, and concrete results. Thereby, revealing in front of
the readers about reasons why global and VT rely on cross-boundary work. The research
made in the article can be compared with Aldea, Popescu, Draghici, & Draghici (2012) as
both the articles find that internet-based communication has enabled knowledge sharing
among traditional teams, however, separates them unanimously because of asynchronization
of required communication within team members. Therefore, the authors recommend global
teams to excel themselves as active listeners as well as speakers while exchanging
information along with creating a sense of cultural familiarity.
Article 10
Wet, W. d., Koekemoe, E., & Nel, J. A. (2016). Exploring the impact of information and
communication technology on employees’ work and personal lives. SA Journal of
Industrial Psychology, 42(1), 1-11.
This research paper has been reviewed by university faculty that finds technology as a
part of everyday functioning due to which employees are moving rapidly towards it and
getting themselves connected with ICT to become omnipresent. Therefore, the authors
propose to investigate the changing influence of employees due to ICT and how it impacts
their day-to-day life. After conducting a semi-structured interview, the authors reveal that
there is both positive and negative effect of ICT in personal and professional lives of people,
their growing expectations from ICT and how ICT impacts workplace relationships. Such
finding has been presented by Nataatmadja & Dyson (n.d) work which highlights upon ICT
impacts and why organizations must manage ICT to eliminate negative impacts of it. Since
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the study shows concern towards employees working in global firms, it can prove helpful for
the employees for mitigating issues related to negative impacts of ICT from their lives.
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References
Ahmed, I., Qadri, A. S., Shahzad , R. K., & Khilji, B. A. (2011). Information Technology -
Its Impact on Global Management. World Applied Sciences Journal, 12(7), 1100-
1106.
Aldea, C. C., Popescu, A.-D., Draghici, A., & Draghici, G. (2012). ICT Tools Functionalities
Analysis for the Decision Making Process of Their Implementation in Virtual
Engineering Teams. Procedia Technology, 5, 649 – 658.
Cuel , R., & Ferrario , R. (n.d.). The Impact of Technology in Organizational
Communication. Retrieved from
http://www.loa.istc.cnr.it/old/Papers/HandbookNursing.pdf
Durowoju, E. O., Onuka, A. O., & Ajisegiri, R. O. (2013). Challenges and prospects of ICTs
in management communication in Nigeria. World Essays Journal, 1(2), 40-45.
Grober, B., & Baumöl, U. (2017). Virtual teamwork in the context of technological and
cultural transformation. International Journal of Information Systems and Project
Management, 5(4), 21-35.
Innocents , E., Mabiza, J., & Ezeanyika , S. (2016). The Impact of Information and
Communication Technology (ICT) on Globalization. International Academic
Research Conference.
Luftman, J., Zadeh, H. S., Derksen, B., Santana, M., Rigoni, E. H., & Huang, Z. D. (2012).
Key information technology and management issues 2011–2012: An international
study. Journal of Information Technology, 27, 98-212.
9

Nataatmadja, I., & Dyson, L. E. (n.d.). ICT And Its Impact On Managing Global Virtual
Teams. Internet & Information Systems in the Digital Age: Challenges & Solutions,
498-504.
Raulea, C., & Raulea, C. (2014). The impact of electronic communication technology on
teamwork. Latest Trends on Computers, 1, 693-698.
Wet, W. d., Koekemoe, E., & Nel, J. A. (2016). Exploring the impact of information and
communication technology on employees’ work and personal lives. SA Journal of
Industrial Psychology, 42(1), 1-11.
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