Effective Leadership & Management in Business Information Technology

This report provides a comprehensive analysis of leadership and management within a Business Information Technology System, using United Parcel Service (UPS) as a case study. It delves into the critical aspects of staff recruitment and selection, emphasizing the importance of documentation, legal, regulatory, and ethical considerations. The report evaluates the role of a Human Resource Manager in the selection process, highlighting the need for structured procedures and fair evaluation techniques. Furthermore, it differentiates between leadership and management, explores various leadership styles, and discusses effective strategies for motivating staff to achieve organizational objectives. The benefits of teamwork, conflict resolution, and the factors involved in planning and monitoring are also examined, concluding with an assessment of planning needs for UPS and an evaluation of the success process. This document is available on Desklib, a platform offering a wide array of study tools and resources for students.

WORKING WITH
LEADING PEOPLE

TABLE OF CONTENT
BUSINESS INFORMATION TECHNOLOGY SYSTEM
INTRODUCTION
TASK 1
P1: Documentation of selection of new staff in organization
P2: Impact of legal, regulatory and ethical consideration in recruitment and selection
process.
P3: Taking part in selection process
P4: Evaluation of own contribution in recruitment process
TASK 2
P5: Skills and attributes for leadership
P6: Difference between leadership and management
P7: Comparison of leadership style according to situations.
P8: Motivation of staff to achieve objective
TASK 3
P9: Benefits of team work.
P10: Working of team leader and sorting out conflicts and handling difficult situations.
P11: Effectiveness of team in achieving goal
TASK 4

P12: Factor involved in planning and monitoring
P13: Assessment for planning need needs of united parcel system
P14: Evaluation of success process
CONCLUSION
BOOKS AND REFRENCES

INTRODUCTION
Recruitment is regarded as an important aspect of human resource management. Recruitment is
not a single term but a systematic process of attracting, shortlisting, selecting and appointing
candidate for desired job. Considering case of united parcel service a leading parcel service
company in UK which is facing problem in their leadership, management and administration
leads to minimize in of growth rate of organization which leads to sacking of their CEO and
mass resignation of their employees from different office. It is a very critical condition for a
company hence it be rectified in effectual and profound way by a human resource manager to
carve out problems and allow the organization to grow. For doing that managers and leaders
must possess some skills and attributes, follow a suitable structured procedure and potent
leadership quality including motivations and suataininibility.

TASK 1
P1: Documentation of selection of new staff in organization
Documentation is an important factor of any hiring process. It makes sure transparency in
selection procedure as documents are legal mandate elements which are verified by government.
Some of the verified documents which are accepted in hiring procedure are passport, pan card,
driving license, original school documents.
Many organizations including united parcel service have their documents which containing
necessary details about employee like name, family, occupation, contacts etc. These documents
must provide all necessary information about employee as well as it must be convenient reaching
out to them.
Documents helps in regular monitoring of activities of their employee in both external and
internal environment which help in minimizing unethical activities of employees, frauds and
other criminal activities. Documentation also helps in monitoring employees earnings so that
they cannot escape taxations and policies of government.
Apart from this entire factor the main factor which is being included is contract or bonds which
give legal rights for both company and their employee which will safeguard integrity of both of
them. By having a claim against each other in case of any unlawful activity or any dispute.
P2: Impact of legal, regulatory and ethical consideration in recruitment and
selection process.
These factors are to be considering in recruitment process. As a human resource manager
it is important to consider factor having authorised rights and social responsibilities.
 Legal factors- It must be noted that there must not be any prohibition and discrimination
on any grounds. All documentations must be relevant and policies and rules must be
cleared at the time of hiring process. All hiring process must be followed under the
guidelines of labor law of UK. This helps in legalization of hiring and neutralizes any
disputes. As a manager of UPS it is important to follow all guide lines of recruitment
which will generate faith in new employee but assuring them a legal contract.
 Regulatory authority- a regulatory authority is a body which is a government agency or a
public authority which exercise an autonomous authority on human activities in supervision
capacity. It is an independent arm of government which regulates their own area according to
their guidelines and policies. Regulatory body like
 General Council of the Bar
 Faculty of Advocates

 Law Society of Northern Ireland
 Law Society of Scotland
Office of the Immigration Services Commissioner are some of the regulatory authority
working in UK for protecting rights of employs as well as organizations.
 Ethical – growth is necessary in organizational structure but with it an organization
must m\be entitled to have ethical values. Recently they have sacked their CEO
which leads to designation of around 50 employees this gives a clear indication that
ethical values for some extent have been compromised in organization.
All these factors do not provide monitory profit to these organizations but they provide a
brand image and provision of sustainability of organization. Currently company is going
through a rough patch in market so they cannot take further risks in spoiling their impact
further in organizational scenario. These factors are in spotlight always hence they cannot be
neglected especially when company is planning to have a long term investments in their
sector.
P3: Taking part in selection process
As a Human Resource Manager it is essential to follow a suitable way for selection. Preparations
and planning are must before and after hiring process
Factors to be determined before the hiring process
 Number of vacancies
 Type of job
 Education qualification
 Method of selection
 Time and scheduling
 At the time of selection process
Selection procedure must be systematic like if it is campus then it must follow written test, group
discussions then personal interview.
 Am if it’s in organization the direct walking and personal interview
 Questions must be framed according to job descriptions and job profile.
 After the hiring process
 Evaluation of all candidates and choose best employee out of that lot.
The process must not to be delayed otherwise candidates will seek other source of employee and
they will end up with losing a better candidate fort their organization.
Categorizing evaluation technique in three parts help in analysis and evaluating each factors
effectively hence best candidates will be hired for desired job profile. It must be a systematic
way hence will be profitable in future prospects.

P4: Evaluation of own contribution in recruitment process
As a recruiter my aim was to interview every candidate by giving them ample time to
express their thoughts which will give me adequate time to analysis. More me every candidate is
same so everyone needs same respect and recognition. Before hiring I must inform candidate
about their role and job profile so that they must be well aware of profile they want to deserve I
must collect required documents and send them for further evaluation which will confirm true
identity of a candidate I must have a good conduct and behavior with candidate which will create
positive vibe among the candidates towards organization. Must be entitled to answer every
quarries of that employee which will clear their doubt about goals and intension of organization.
And finally at the time of evaluating, it must be noted that candidates are selected on the basis of
skills and merit. These are some of the factors I must follow in analyzing a candidate hence
evaluating my contribution in that process it will help me to do a satisfactory work in hiring
process. With having positive intent in hiring process i must oblige organization will benefit
from my activity as a new human resource manager.
TASK 2
P5: Skills and attributes for leadership
A leader must possess certain skills and leadership traits in improving declining condition
of united package service
Self-motivated – a leader must be self-motivate and motivate their employee who will bring
back stability in environment as employee will work with enthusiastically and positively.
Standard- as united package service is a world class packages and services providing company
they must make sure their standard in marketing environment.
Accountable – managers and leaders must be accountable to their work which will generate
transparency hence it will generate positive impact on employees as there is no room for
partiality and growth is dependent upon merit only
Conflicts solving – they must be able to solve conflicts in internal environment as many seniors
employee have resigned so there is a fair chance that subordinate will have conflicts to occupy
higher management position.
These are some of the major skills which must be adopted by a new human resource manager. It
will make his work easy in solving any disputes and help in setting examples and motivating
their employees.
P6: Difference between leadership and management
One mist understands a major concept of leadership and management. Leadership is considered
as part of management system. The two factors have authorities on their own, but they have

different methods of utilization. For getting success in market in both long term and short term
company must try to make coordination between these two factors.
Leadership Management
 New leaders are innovative and eager to
infused new ideas like technologies
 they seek responsibilities and accept
new challenges
 vision of creating changes will have
some factors of risk
 they are excited so coordination among
them is sometime is not effective
 They set goals like expansion of
package industry in longer run
 Management is organized follow strict
guidelines in organization.
 They accept responsibility
 It is having minimal risks as they tend
to stick to their basics
 Management knows their roles hence
they have a better coordination among
them
 They are decision makers and final
decisions are dependent on them
There is an acute difference between these two styles of leadership where management follow a
systematic approach for progress in business al leadership tend to apply change in their
organizational procedure.
P7: Comparison of leadership style according to situations.
There are several types of leadership styles which company follows according to different
situation in changing environment conditions. Leadership styles are articulated as process where
people are influenced by an individual or more persons. Degree of leadership is dependent on
person’s ability and his characteristics as well as factors like environment and situations. Style of
leadership is affects productivity, decision making, and metrics and employees morale. A
successful can be able to quickly analysis problematic Ares, accessing skills pfemploye and
alternatives.
Autocratic decision – It is an owner centered leadership where owner takes all decisions,
according to their own thinking and analysis, in UPS autocratic leadership was adapted where
top level managers take responsibility accordingly hence there is no role of their employee in
putting forward any idea in their organization.
Strategic leadership style – This style of leadership was adopted by Human Resource Managers
with innovative ideas, they form strategies and generate innovative ideas, like they wish to
implement latest technology in their organization increase their range in an effective way.
By opting appropriate leadership styles have a long lasting impact on organization and helps in
acting quickly on situation

P8: Motivation of staff to achieve objective
For gaining high return for external market and making a positive and resonating
environment in internal environment it is necessary to motivate their staff
Effective ways of motivating employee –
Better communication – This helps in better transfer of information form manager to their
employee as it is a stiff time for organization with many experienced employee have resigned
so it is responsibility if higher management to motivate their employ. An effective
communication will help in better transfer of information.
Empowerment – Giving their staff adequate training will help in enhance their skills which will
in turn minimize wastage of time and increase in productivity. In doing so they can decrease cost
of packaging increase have dominance over other competitors in competitive environment.
Opening of opportunaties for promotion and growth – Opening appraisals on right judgment
of employees will boost them and enhance their zeal in doing work.
Provide incentive- Appraisal can be monitory and non-monitory hence appreciating employee
of organization will en hence capability by providing them certain perks and benefits.
Motivation is the need of the hour for organization currently staffs are concerned about their
future and they seek opportunities in different sector. Motivation will help them to believe in
opportunities and scope in this organization
TASK 3
P9: Benefits of team work.
Team work is always an important prospective in achieving goals. An effective
coordination among them will help them to achieve their goal significantly. A team work comes
up with effective solution as compared to a sickle person working on same issue.
Better productivity – Teamwork of ups will achieve much better outcomes as team can able to
utilize multiple sources to work against challenges as well as they have more outlooks to reduce
market risks . Like a better coordination will increase delivery of parcels which will have better
dominances on other competitors.
Effectiveness – Enhancement of tea work for accomplishing target easily what an individual
cannot achieve. They will be able to better penetrate in in market and provide their service in a
better way.
Innovative ideas – Brainstorming session helps in generating ideas which organization can plan
to increase their reach in new market. As from very beginning they have a scope of expansion
with innovative ideas

Coordination- Having a better coordination among team will help them to rectify solutions,
expansion, and reduction of conflicts and creation of positive environment.
P10: Working of team leader and sorting out conflicts and handling difficult
situations.
Leading a team is a crucial role it may have both positive and negative effects so this
responsibility must be handle with effective planning.
Role of team leaders in sorting out conflicts and difficult conditions
Conflicts may arise with resignation of senior members and subordinates have to be promoted to
that vacant position so conflicts are expected. These conflicts must be resolved as soon as
possible hour healthy working condition. For doping so they must place their employees
according to their skills and ability. Which will be fair solution for existing condition in the
organization?
Difficult conditions- it is an important factor of organization, conditions may arise in both
macro and micro environment considering internal factors current
P11: Effectiveness of team in achieving goal
It is not possible to develop a high performing team altogether instead they are formed.
Developing a high performing team require the factors like motivated team members and
visionary leaders
Some characteristics are provided below for achieving a high performance team.
 Team is must have a clear focus in action plans, measuring success and understand goal
 Responsibilities and roils are clearly defined.
 Strategy must be made for both internal and external environment.
 Valuation and respect among members
 Formation of short goals in achieving a bigger target
Some other factors which are to be considered like
Structure –It defines side of groups, composition and skills and their potential are evaluated.
Team process -It defines how a team plan to focus on their tasks
For organization like united parcel service for achieving goal they try to focus on these
factors which will help them to grow in marker rapidly from the existing scenario of
organization.
A leader’s vision is an important factor to be considered. Marketing penetration need an n
accepting team with effectual coordination. Which will help them in utilization of resources as

well as sensing opportunity in market effectively. On a whole a SWOT analysis will help them it
has better understanding among themselves.
TASK 4
P12: Factor involved in planning and monitoring
As per the scenario there are certain factors involved in planning and monitoring
 Efficacious goal setting
 Tracking professes and outline results.
 Making coordination between business objective and day to day life
 Documenting performances ofi individual on daily basis and making their future career
decisions
 Focusing on staff competency, learning activities and skill and development.
 Creation of documents for legal prospects help in supporting human resource
management decision
 Differentiating people based on their skills
 Giving job role according to employees area of interest and capacity
 Type of working environment and their goals
 Coordination and conflicts among employees like hoe old employees are coordinating
with new joiners.
 Personal goal setting and their resonance with organizational goal setting
 Growth rate in external factors
 Competitive market and skills of employees for sustaining in market place.
Therese factors will hefty support planning and monitoring system in organization. As per
the scenario there is a mass recruitment of employee in the organization who is comparative
new to the working environment of company hence a proper monitoring of their working will
help in making future planning.
P13: Assessment for planning need needs of united parcel system
Employed are to be measured based on their performances some ways are to be considered
for that
Setting random method – UPS uses some random methods for quality controls in their
enterprise. Employers must be aware of random checking methods. Employees must
concentrate on their work for passing assessment criteria
Survey of customers and clients- UPS must focus on accessing their customers and clients
about the type of service which help in accessing their employees

Performance appraisal- Organization must plan to appraise their staff for their good work.
It can be monitory and non-monitory.
Appraisal interview- Checking of appraisal interview for measurement of performance of
staffs. They must continuously employee’s behavior, attitudes and quality.
Communications – Communication with staff will clear all doubts and unpredictability and
can gain adequate result from it
Setting goals- Goals must be set effectively by setting standardized performance level and
monitor the level of their tasks.
Supports – Providing necessary resources needed for the staffs
Documentation- Documentation of the processes and results and making reports will help in
further evaluation of their and gives transparency to their work
Report writing and performance appraisal – Using appropriate assessment tools helps in
easily carry out assessment tasks
Feedbacks – it is finding of output of services. In discussions are conducted by top level
management in record to their strengths and weakness. Further enlisting challenges it will
help in rectifying and evaluating.
Training – providing training on the required areas where organization lacks
Monitoring of staff development- increase of skills and knowledge through development
process helps in evaluating and providing compensation packages considering abilities of
staff
P14: Evaluation of success process
For evaluating success questionnaire are made?
 Weather purposes of assessments are clear?
Yes or No
 Weather methods are valid?
Yes or No
 Weather measurement instruments are effective?
Yes or No
 Weather method of assessment is valid?
Yes or No
 Weather method shows transparency in evaluation criteria?
Yes or No
 Are feed backs are allowed?