Business Information Technology System Report - RM plc

This report provides a comprehensive analysis of business information technology systems, focusing on RM plc, a British organization providing IT services to educational institutions. The report explores the impact of IT systems on business operations, including faster task completion, content discovery, lower administration costs, and improved customer targeting. It analyzes the use of IT systems within different functions of an organization, such as business communication, operations management, decision-making, and record-keeping. The report also delves into RM plc's manual processes intended for transformation, different data storage and processing methods, knowledge management, customer relationship management, data management techniques, and communication management. Furthermore, it evaluates how IT systems can support value-added change to improve business operations, performance, and sustainability within RM plc, culminating in recommendations and conclusions.

Business information
technology system

Table of Contents
Contents
INTRODUCTION...........................................................................................................................1
The impact of IT systems and their contribution to solving business problems....................1
Analyse the use of IT systems within different functions of an organisation........................2
An introduction to your chosen organization.........................................................................3
Describe and explain their manual processes you intend to transform..................................4
Describe and explain in detail the different ways IT systems store and process data............4
Knowledge management of IT system...................................................................................5
Describe how your proposed system helps in customer relationship management...............6
Describe how would you suggest the techniques you would adopt to do data management. 6
Communication management of IT system............................................................................6
Evaluate how IT systems can be used to support value-added change for improving business
operations, performance and sustainability within your chosen organisation........................7
Recommendation....................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Business information technology is a system that provides the adequate understanding of
the computers and technologies that is used within the business as the qualitative modelling
technique in order to make effective managerial decision and business problems as well. The
information technology related to the software and hardware application that is used to operate
and control the different functions as the storage of the different information about the products
and services in order to manage the stock database (Cotton, 2018). It has been also get used to
make the beneficial calculations and to make balance in the profit and loss statements. This
report is based on the RM plc as it is the British organisation and works with information
technology and provides services to the instructive association and the foundation. There are
around 1900 numbers of employee and generate the revenue of £221 million and having the
headquartered in Milton park near Didcot Oxfordshire. This report includes the different impact
of the IT systems and its contribution in business, analysis of It system within different function
of business, introduction of organisation, manual process, different way to store and process
data, knowledge management, technique adopt to do data management, communication
management, IT system used to support value added change to improve business operation,
performance and sustainability.
MAIN BODY
The impact of IT systems and their contribution to solving business problems.
The digital technology is been the used to solve the different aspects and also helped the
business to perform all the different function with more easiness and in fastest time interval.
Information technology provides a lot of benefits when the human power is not enough and some
of the business problem will get solved as from IT system that are as defined below as:
Faster task completion: IT system brings the drastic change in the business and helps to
enhance the productivity and also allows completing the task with more accuracy and in lesser
period of time. For example the development of spreadsheet on Microsoft Excel and with that the
tracking of sales and profit, payroll analysis is easier. With the help of this the storing,
compiling, sorting of different data in systematic manner (Aasheim, 2019). In this RM plc have
manages the work with websites, apps etc.
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Content discovery: The information technology services are being also used to explore the
content and its creation as well. RM plc manages the large number of employees that all are
having huge knowledge and having a lot of resources as well. Thus to maintain the healthy
relationship is more important and that helps the company to make continuous success. The
evolution of the social platforms, sales force desk and many others by which the appeal of
customer will get changed and the IT usages will reduces the gap in between the company and
the consumer (Long, 2018).
Lower administration cost: It is the process that is usually more costly and difficult to
get manage as well and has an enormous impact too. As to fill the paper formalities, contracts,
managing of invoices are more time consuming activity but with IT system is become
automated. With this the RM plc must get manage all the record for the longer period of time and
get better relativity in the future.
Improved customer targeting: It is more important for the businesses to make better
relationship with the customer and for that they have perform advertising and the marketing
strategy within the company. The management of data in software is more needed as it is the
most appropriate innovation for the business. RM plc target the education centres and in that
includes school, colleges, universities, educational agencies and the government education
department thus they get maintain listing and with that develop different software as per their
need and demand.
Analyse the use of IT systems within different functions of an organisation.
The IT system will get more useful for the business and with that more benefits will get
developed and in this the capacity will get exploit. The IT will be more supportive and helps to
get process the diverse data of RM plc to manage the different operation with more efficiency.
The IT system is more useful and within the several function of the RM plc and generate more
accuracy and that is as defined below as:
Business Communication Systems: It is most effective part of the management and with
this the distribution and the gathering of the information will make the overall process more
rapid and triumphant (Konstantinidis, 2018). In that the RM plc will make more effective and the
quick results in while using the communication technique and with that the data will get stored
and they further share that with the employee and the other customers as well. In this system the
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systematic manner will get induced by which all the relative information will get transferred by
following with the track.
Business Operations Management: It this RM plc will manage the several operations
on the adequate information what they have and it helps to manage the contact more efficiently.
The business gain more profitable advantage as compared to their competitors and try to offer
the best services in the market. The data of the sales will provide the better insights about the
different need and requirement of the customer and according to that develop the stock to make
more selling.
Company Decision-Making: The RM plc make the better decision making by using the
IT system and with that deliver the best information by following a model to the other clients. In
that the RM plc makes several paths for a particular task in order to obtain accurate results and
chose the appropriate choice with more confidence for the betterment of the business
(Lamboglia, 2018).
Company Record-Keeping: The basic need of RM plc to maintain the different
activities in order to develop the regulation and the financial to find the relatable cause to get
over from the problems by taking more correct and needed actions. The IT system facilitate the
communication record, stored documents, operated data by which useful and applicable inputs
will get implied by considering the past details.
An introduction to your chosen organization.
RM plc was getting established in 1973 by the Mike Fischer and Mike O’regan as the
research machine and at initial level they have manage the trade as the name Sintel. They have
supply the mail order of electronic components and with that deal with hobbyist market. In the
mid of 1970 the RM plc get expand the business and start manufacturing the microcomputer. In
1980 they have comes with Acorn computer that was sold to schools and named the model as
was RM's Z80-based RML 380Z. RM plc has the key business that is relative to the UK under
that provides the training to the schools, universities, colleges, instructive offices, government
instruction offices (Chuang, 2018). The product development office of RM plc is in India and
glided in the London Stock Exchange in 1994 and has offered different items as like the
SpaceKraft Ltd that will design the tactile items, DACTA Ltd and from there whole sale the
instructive items of TOLO, LEGO and the BRIO, ISIS Concepts Ltd that is the UK furniture
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producer. RM plc provides the employment to the 1700 number of employee and has generated
the revenue of 178.23m Euros with the profit of 14.96 million Euros.
Describe and explain their manual processes you intend to transform
There are some of the different manual process that will get intend to transform the daily
services of the RM plc and that are as defined below as:
 Boost employee engagement: By using the IT system the effectiveness of the upcoming
communication will get enhanced and that is by analysing the response of the data with
the current engagement. In this the RM plc must get track the messages of the employee
and then planned the dashboard that generates more productivity (Raisinghani, 2019).
 Two way communication: It is more reliable process through which the clear
communication will get developed in between the employee and the employer. In this
RM plc must have well pushed the plenty content and received the feedback to gain
continuous insights.
 Effective managing and increase of effectiveness: The RM plc will manage the
different content of a lot of clients and with that they must have manage the profile of
each individual, teams or groups, roles, departments, function, performance metric and
many other factors as well. Thus they must have managed that work and the entire task
with that send or provide the needed instruction and information directly to the employee
or clients.
Describe and explain in detail the different ways IT systems store and process data
The store and process of data must have done by the RM plc and it could be done in
different manner that is as defined below as:
Scientific data processing: The data will get processed with more special type that must
get used to make the study or the research in order to remove the significant errors that resist the
performance and the profit ratio of the business. Thus with this the validate step will considerate
to commercialise the data and draw relative conclusion.
Commercial data processing: It will be used for the multiple usages and also reduces
the complexity while managing the large amount of data. RM plc also get used it while
performing the marketing and with that make effective relationship with the customer and thus
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the standardised output will get retained. It will also reduce the rate of error and with that error
will get checked automatically (Abrahams, 2019).
Automatic versus Manual Data Processing: In today’s scenario the manual processing
of the data also get used as like preparation of bookkeeping, ledger, customer survey, and
spreadsheet as well. The first technical advancement was the punch cards that is used to count
the census as the computer get developed the electronic processing of data will get started. The
database management help to automate the data that will generate more correct result.
Batch processing: To save the time in the financial application and to secure the data it is
being used to simply to commands and induces perfect set of examples. It is somehow used as to
calculate the results or the series of data with more correctness.
There are some of the other data and information processing as well that is used to make
more effectual use and operation of the data and the information through which more generosity
will get developed (Pearlson, 2019).
Knowledge management of IT system.
It is the system that manages that is more refer to the storage and the retrieves of the
knowledge by which the collaboration of the RM plc will get improvised. It has been used to
locate the different sources of the knowledge by which the better usage will get make that
enhances the working process of the company. The knowledge management is the process
through which the RM plc creates, share, use and manage the information and the knowledge. It
is the multidisciplinary approach that helps to attain the objective within the particular period of
time. There are some of the key features of the knowledge management system that are as
defined below as:
 Accessibility: It will get helped the RM plc to analyse the social media response with
more easiness as from the mobile phone as well and it most get preferred by the large
number of people.
 Customization: The delivered services and the information will be more adaptable and
customised by which it is easy for the clients to get understand the different services that
are served by the RM plc. It has better benefit of the company in term of style, pace,
place and more learning of the multimodality of the services (Owens, 2019).
 Collaboration: It is more effective approach that is used by the RM plc and with this
they have make better relation with the employee and with that also provide adequate
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training and the development. It helps to improvise the stronger interaction by managing
the different problems that will get generated on random basis.
Describe how your proposed system helps in customer relationship management.
Customer relation is one of the most important aspects for organisation that is leading
management to complete all work as per engagement of customers within the company. In the
present scenario, there are various task and operations managed by organisation which leads
company to complete all work in an effective manner. From the perspective of RM plc it is
identified that organisation is leading business to gain longer results that satisfies needs of
customers in proper manner (Davis, 2020). The proposed system for RM plc consider all those
aspects which is included by management to design an effective system which consists and
undertakes all phases that evolve employees to complete and manage their work properly as per
customer requirement and needs.
According to present market conditions globalisation is included among all operations as
well as functions that enhance business area in completing work that leads to gain top position in
market. Along with customers are the most important asset for organisation which is leading
organisation to improve their goodwill and profits within the market. Therefore, it is mandatory
for management to develop and design all system that leads to manage and complete task
according to needs and wants of customers. From the point view of RM plc management is more
concern about increasing market area. So all key aspects, such as data, information system,
source of statistics etc. are controlled for managing use of information with right and organised
perspective that assist to complete task properly (Müller, 2018). Along with this it is also
identified by management of RM plc that right and authenticates information is leading
organisation for accomplishing longer results such as effective employee’s relations within a
competitive market.
Describe how would you suggest the techniques you would adopt to do data management.
The IT department has played diverse function and with that make it even more crucial
and with this the enhanced amount of the data will create more complexity to get manage the
different work and reduces the working complexity from the business. The working data has
been comes from the multiple directions and to get manage that much amount of data is quite
difficult for the business (Dennis, 2018). The RM plc also faces the traffic while dealing with the
different types of the data as like audio data, video data, text data and there are some of the other
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data as well. The IT system or the IT department of the RM plc will manage the database and
thus has operated different function that is as follows as:
Store Data: In that the RM plc will get manage the different data in the appropriate and
basically used the storable format and it will get allowed the business to vast the amount of all
the different data in better space. Otherwise, in previous time the data will get collect and stored
in the paper and in today’s scenario the data information will get more balanced and it is more
required to get maintain the data with more conveniently.
Manage Data: The collection and the stored are not enough the managing of that
adequate data will also be more required. The RM plc also get uses the raw data and in that they
must have stored the data in a meaningful manner by which the effective decision making will
get performed. IT system provides more accurate platform by which all the data will managed in
better format to reduce the redundancy.
Access Data: The store of the data must be in balanced format by which it could make
the easy accessibility as all the data and the relative information are more valuable and the need
of the different customer will get managed with more adequacies by the RM plc. The IT system
also provides more safety and security to all the stored data and the business must prevent that
from all the unauthorized admittance as well.
Communication management of IT system.
The communication is the most vital part for the entire organisation and in that the
information will get managed for the longer period of time by which the accurate and needed
supply will get developed by the business to the other parties (Popovič, 2018). The enhancement
of all usage of the internet and computer usage helps to the business to make the refined
communication with the other business. The RM plc get a lot of help while using the IT system
as with this it is easy for the business to make effectual communication with the wider contact
and no matter as from which part they have belong from. It helps to enhance the capability of the
business and it emphasis the speedy channels of the RM plc and as defined below as:
Email: It is the most suitable platform and in that the RM plc makes sufficient
communication with the employee and the other clients as well. It is the medium through which
the official data will get send to the clients and it kept the record of all correspondence.
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Video Conferencing: It is used when RM plc make interaction with the faraway people
and it support to get meet at the same time and it could be even easier and enhance the
collaboration on particular project (Grover, 2018).
Collaboration Software: It is the platform through which RM plc allows the team to get
work all together to get sufficient outcomes. In this the meeting will get conduct on the virtual
meeting room and with that more clarity will get generated.
Social Media: It is the platform through which all the employee and the clients will get
make effective interaction with each other and always be more up to date and thus RM plc get
more successful outcomes.
Evaluate how IT systems can be used to support value-added change for improving business
operations, performance and sustainability within your chosen organisation.
Information system as it moves from a carefully supporting job in the back office, PC
based innovation offers new serious chances. An organization can utilize this innovation, for
instance, to fabricate a boundary to passage, to work in exchanging costs, and even, once in a
while, to totally change the premise of rivalry. This creator shows how a few organizations have
held onto the favourable position, while others, increasingly careless, have wound up playing the
troublesome and costly round of get up to speed ball (Ghobakhloo, 2018). From point view of
RM plc it is identified that imperative study about technology leads administration for enhancing
efficiency of operations at minimum cost. Management also likewise brings up that it is
significant for administrators to make this serious investigation in surveying where Information
System fits in their organizations, since at times it fittingly assumes a help job and can add or
estimate of an organization's items, while in different settings it is at the centre of their serious
endurance. Understanding where an organization fits on this range can enable the Chief to decide
both the correct degree of uses and the best possible administration structure for IS. In simple
words it is identified that performance of organisation is increasing market area through
satisfying needs of customers in proper manner. System and customer delight are most important
phase which is leading business productivity through managing product life-cycle that helps in
numerous methods, like with reducing cost through removing unnecessary activities (Muñoz,
2018). This helps for increasing profits for RM plc through add more margin that make routine
process easy as company invest usual profits in research department to identify methods that
ensure sustainability in such a competitive market.
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Recommendation
It has been recommended that the RM plc must get access the information to the
employee as well as by which they themselves have make different strategy to develop and gain
higher profit and more sales. The availability of the services will be as anytime and at
everywhere by which there reach will more expand and thus better market awareness will get
developed. The customer services will get more enhanced and have provide the best quality
services by which the strong image will get developed and that is more helpful for the business.
The RM plc must have made the long term plan by which the goals and target of the company
will get accomplished to maintain the better flow of funds within the business that helps to
achieve more success.
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